Customer Service Data Entry

Lachrishon Reed

Home: 252-***-****

Cell: 252-***-****

Email: **********@*****.***

Professional Objective

To excel in any company being a great asset using my Bachelor's degree in Computer Science minor in

business is my desire. Help desk support would be ideal job. Helping customers find a solution to their

problem is satisfying. To be successful using the knowledge gained while at Elizabeth City University,

and throughout my professional career will make it worthwhile. Where ever I go I would like to be an

asset to my company or my department. Skilled in customer support/help desk professional with over 3

years providing user support and solutions in high demand work environment. Well rounded, and efficient

in diagnosing and resolving complex customer issues within agreed time scales Knowledge of software

applications and operating systems great range. Hard worker and always willing to learn more.

Professional Skills

Software: S tools, Visio trace route, Packantyzer, Proficient with Microsoft word, Excel, and

Power Point, and INTERNET, Visual basic, Cygwin, XEmacs, Text pad,

Opengl,outlook,spreadsheets,databases.Responding to calls, providing updates on logged calls

and escalating urgent requests, Troubleshooting

Resolving support requests, installing software, Active Directory user account management

Assisting the IT Service Desk Manager to administer the helpdesk system

Experience of using helpdesk (call logging) software

Professional Development

1. ECSU GR Library

Librarian Assistant

August 2005-December 2005

• Helped students with various things on the computer.

• Kept the computer lab neat and clean, and organized

• Helped to assist the other librarians with organizing books, and Filing paper work.

2. Martha Roundtree

Child Care

Teacher Assistant

Summer 2003-Fall 2005

• Provided the children with their meals everyday.

• Helped the children with their homework.

• Fixed the food for the children, and worked in the kitchen.

• Helped the children with their reading skills, and learning shapes, colors, numbers.

3. BB&T

Returns Specialist 1

Late July 2009- late September 2009

• Scanned documents in our filing system called Filebound to organize data

• Data Entry(keyed new accounts for various financial institutions)

• Verified New Setups for new clients

• Validation of Checks, and documents, making sure the items went out correctly

• Mailed off welcome kits, and paperwork for clients

• Entered client information into data bases, and spread sheets

• customer service

• Balancing items making sure totals the items matched up with the notices attached

4. BBT

HR PAYROLL SPECIALIST

September 17 2009 -October 23 2009

• Scanned, faxed, printed client information

• Data entry

• Verified client information

• Typing client information into different databases so information could be current

• Entered client info into spread sheets

• Mail off client information

• Customer Service

• Used different systems to view information of clients to validate

5. Return Specialist 1

Early December 2009 - Present

• Data Entry and Implementation support for new Checktrack Accounts

• Providing customer service to CPS Clients(ARBOX, PaymentXChange,Deposit 24)

• Making sure returned Items match up to Notices to be sent out to Clients

• Using Spread Sheets/Databases to enter Client info

• Mailing out welcome kits to Clients notifying them about the Checktrack user site

• Balancing Items, Calculating totals of Items prepping them to be keyed in the system

Experience

Summer Research Program Undergraduate

• Water Shed Watch team

Elizabeth City State University

Summer 2007, researched Networking with tracer, and a GSP

Designing Stock Quote Web Page class Assignment

System Analyst was my job

• Elizabeth City State University

Did the role of a system Analyst (Internship)

Spring 2009, Researched tools, found problems, created a ER diagram, helped with the design of

the web page.

Education

• Elizabeth City State University

B.S. Degree in Computer Science minor in Business

Cumulative G.P.A: 3.0

Graduation Date: May 2009

• Wilson Technical Community College

Cumulative G.P.A: 3.0

Started: May 2006

Finished July 2006

Achievements

• Graduating from ECSU May 2009 with B.S. Degree in Computer Science minor in

Business

• National honor society: 2002-2005

• Academic Honor Roll: 2001-2005

• Girl Scout: 2000-2002

• BBT Olympian Award Recepient for 2011

• BBT Olympian Award Recepient for 2012

Olympian Award for 4th Quarter 2012

Justification

PCE Behaviors Exhibited Reliable, Responsive, Empathetic

It gives me great pleasure to recognize Lachrishon Reed for the 4th Quarter Olympian Award

2012. Lachrishon is being recognized for her exceptional client service and meeting her

departmental goals by handling the most calls and keying the most new CheckTrack accounts

above her peers. Lachrishon has a positive attitude towards BB&T’s core values of providing

clients with the Perfect Client Experience. If I was a client on the phone with Lachrishon I

would be able to hear the smile in her voice as she interacted with me. In 2012 Lachrishon

managed to attain a perfect attendance for the whole calendar year, making her a reliable and

valuable employee to Creative Payment Solutions. Lachrishon is a very good listener which

allows her to guide her clients with compassion and understanding to resolve their issue. Her

knowledge of the CPS products enables Lachrishon to handle phone calls quickly and accurately.

Whenever Lachrishon is asked to perform any additional tasks other than her normal duties she

always makes herself available. Lachrishon previously received the Olympian Award in 2nd

quarter 2012. It is a pleasure to have Lachrishon on my team.

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