Customer Service Sales

ANDREW PURDIE

**** ******* ******

Raleigh, North Carolina 27608

Cell: 502-***-****

******.********@*****.***

SUMMARY

Talented Customer Service Associate skilled at balancing customer needs and company

demands. Effectively builds loyalty and long-term relationships with customers while achieving

all individual sales goals.

HIGHLIGHTS

*Superior communication skills *POS system operations

*MS Office proficient *Effective team player

*Resolution-oriented *Dependable and reliable

EXPERIENCE

SHELBY STATION WINE AND SPIRITS Louisville, KY 2012-2013

Customer Service and Sales

• Recommended and helped customers select merchandise based on their needs. Informed

customers about sales and promotions in a friendly and engaging manner.

• Tracked down sources of special products and services to meet customers’ special needs.

• Trained new employees on company customer service policies and service level

standards.

• Managed a wide variety of customer service and administrative tasks to resolve customer

issues quickly and efficiently.

REGIS WOODS NURSING AND REHABILITATION Louisville, KY 2011-2012

Office Aide

• Assisted in residential activities and events.

• Helped prepare and deliver nutritional planned meals to residents.

• Ensured customer satisfaction among clients and their families.

LOUISVILLE BOAT CLUB Louisville, KY 2009-2011

Aquatic Supervisor

• Served as liaison between club members and management.

• Effectively resolved customer issues and maintained high standard of customer

satisfaction.

• Established positive relationships with members, management, and state agencies.

Ensured club met state guidelines and regulations.

• Trained and scheduled personnel.

• Worked with board of health to maintain regulations for the business

EDUCATION Louisville, KY 2012

Bachelor of Science: Communication

Minor: Wellness

Member of the Men’s lacrosse team

University of Louisville, Louisville, KY

Trinity High School Louisville, KY 2007

• Member of The Young Entrepreneurs Club

• Member of The Young Investors Club

• Member of Fellowship of Christian Athletes

• Four Year Member State Championship Lacrosse and Football Teams

• Selected Senior Class Representative

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