Customer Service Sales
Resume:
Patterson R. Flournoy Jr.
Woodstock, GA 30188
Cell: 678-***-****
Home: 770-***-****
**********@*******.***
August 22, 2013
Dear Sir or Madam,
I am inquiring about a possible position within your company. I live in Woodstock and have many years of experience in the plumbing, sales, warehouse/inventory control, and electronics industries. I am a self-motivated, hard working, and dependable employee with high leadership, customer service and problem solving skills.
Immediately after graduating high school in June 1996, I joined the Marine Corps and served for five years with an honorable discharge. While enlisted, I was promoted quickly and lead my peers very successfully. I managed large logistical deployments of air traffic control equipment and taught electronics and micro-miniature circuit card repair to subordinates. After discharge from the Marine Corps, I worked at St. George Warehouse as a forklift operator and order processor while attending college. In July 2005, I began working for Ferguson Enterprises as a counter sales associate at a large plumbing warehouse. I excelled there in many areas until January 2009 when the company had many layoffs due to corporate downsizing. While unemployed, I worked as a plumber’s apprentice for Brooks Plumbing Inc. for 2 years. In January 2011, I began working for Roto-Rooter as the parts/purchasing coordinator and warehouse manager.
Troubleshooting is one of my best traits; whether it’s working with something I’ve prior knowledge of or on a completely new challenge. I’m willing to work as hard as I can to prove myself and move up in your company if offered a position. I would welcome the opportunity to discuss a possible long term career. You may reach me by phone or e-mail. Thank you for your consideration.
Sincerely,
Patterson Flournoy
Patterson R. Flournoy Jr.
111 Remington Court
Woodstock, GA 30188
678-***-**** Cell
770-***-**** Home
**********@*******.***
Objective
To obtain a long term position within your company.
Education
High School Diploma from Jonesboro High School.
5 years of electronics and leadership training in the military.
2 years at Clayton State College.
Work Experience
Roto-Rooter January 2011-August 2013
Position: Parts/Purchasing Coordinator and Warehouse Manager
. Handled price negotiations with vendors and suppliers of products as
well
as with building maintenance and upkeep companies.
. Conducted individual technician parts inventories routinely.
. Arranged for special and/or large orders for jobs to arrive on time in
order to ensure that quality and timely work was afforded to the
customer.
. Worked with upper management and corporate on special projects such as
expositions and audits.
. Assisted technicians with troubleshooting and ensured that they were
equipped with the necessary equipment and resources to complete their
jobs in a satisfactory manner.
. Ensured that customer satisfaction was the main goal.
.
Brooks Plumbing, Inc. February 2009-December 2010
Position: Plumber's Apprentice
. Assisted master plumber with commercial and residential jobs including
water heater installs, bath, shower and kitchen remodels, and many
types of plumbing repairs.
. Made positive relationships with customers and helped to ensure repeat
customer calls and referrals.
. Maintained sufficient inventory for efficient repair completion and
for unexpected extra parts needed and upkeep of all tools.
Ferguson Enterprises October 2005-January 2009
Position: Plumbing Sales Associate
. Front and back end customer service to clients and general public with
contracting and other installation issues.
. Exceeded sales expectations on a corporate level while staying abreast
with national competition.
. RFP and RFQ on Commercial and Residential contracts.
. Sales funnel tracking and client retention.
. Maintained high level of communication during sales process ensuring
orders are complete.
St. George Warehouse July 2001- October 2005
Position: Forklift/Tractor Operator
. Loading and managing shipments incoming and outgoing, national and
international.
. Maintain positive inventory
. Process pickup and drop off of items.
U.S. Marine Corps July 1996-July 2001
Position: Air Traffic Control Radar Technician
. Managed very expensive equipment
. Maintained the professionalism and lives of over 100 subordinates.
References:
Keith Austin
General Manager
Roto-Rooter of Atlanta
Russ Garman
Field Training Manager
Roto-Rooter of Atlanta
Matt Digiovanni
Outside Sales Rep.
PDI (Plumbing Distributors Inc.)
Contact this candidate