Customer Service Medical Assistant

Glorimar

Rohena-

Drullard

*** ****

Hallmark Avenue

Apt # 101

Killeen, TX

76541

254-***-****

Neherimar@yaho

o.com

?

OBJECTIVE: To

obtain a position

where I can utilize

my skills,

experience,

knowledge, while

advancing and

providing myself

with room to grow.

EXPERIENCE:

August 2012 – May

2013 GC

Services/Green

Mountain Energy

Copperas Cove, TX

Customer Service

Representative

• Intake calls

from clients and

potential clients

with inquiries

regarding

services

• Assist

customers with

billing issues,

billing dispute,

meter tampering

issues, usage

dispute,

charge/fee

dispute, balances,

due dates,

extensions,

payment plans,

disconnections,

reconnections

and power

outages

• Added new

and transferred

electrical services

for customers.

Worked closely

with all TDSP

companies to

provide excellent

customer service

to our clients.

• Assist

customers in

making

payments, or

other billing

options.

November 2009 –

July 2012 West

Haven Head Start

West Haven, CT

Health Worker

• Children age

3-5 group that

consisted of

Special Needs

students

• Assisted in

delivering and

documenting all

of health and

nutrition services

to Head Start

children and

families.

• Worked

directly with

children, their

families, staff and

community

health

professionals

• Conducting

hearing and

vision screenings,

referral and

follow-up,

reviewing and

following up on

physical and

dental forms,

maintaining

health records,

tracking and

reminder

systems, and

extensive data

entry in child

care data base

• Assist in

developing,

implementing,

and monitoring

systems to

comply with

Head Start and

child day care

licensing health,

nutrition and

safety

requirements

October 2008 -

November 2009

Lulac Head Start,

Inc. New Haven, CT

Assistant Teacher

for Infant/Toddlers

• Mixed aged

group that consist

of Special Needs

students

• Documented

records of

children’s daily

reports and

maintained a

birth to three

reports in

students’ central

file

• Responsible

for record

keeping of ASQ’s

and ASQSE’s

• Performed

Home visits,

PTO, and

monthly

parent/student/tea

cher meetings,

NAEYC

meetings, etc.

• Weekly Group

Lesson Planning,

Individualized

planning, 4

domain weekly

observations

using Creative

Curriculum

standards

November 2006 –

October 2008

Anthem Blue Cross

Blue Shield North

Haven, CT

Customer Service

Representative

• Intake calls

from patients,

providers, unions,

and third party

insurance

companies

• Research and

answer any

billing inquiries,

denied claims,

approved claims,

and processing

information

• Provided

patient with

participating

providers name,

address, and

telephone

numbers

• Outbound

calls to unions to

confirm patient

eligibility, patient

status, and

assorted payment

information

September 2004 -

November 2006

Preferred One

North Haven, CT

Customer Service

Representative/Fro

nt Desk

• Responsible

for taking

incoming calls

and transferring

calls to the

departments

• Sort incoming

and outgoing

interoffice and

US mail

• Assist in

maintaining the

office supply

inventory

• Responsible

for managing the

Spreadsheets for

payroll

• Responsible

for collecting

proper

identification and

documentation

from visitors and

staff

• Responsible

for typing,

copying, filling

and distribution

of

correspondences

and forms as

needed

EDUCATION:

2013 First

Response Medical

Training Killeen,

TX

Certified

Medical Assistant

2007 Branford

Hall Career Institute

Branford, CT

M

edical Assistant

2003 Wilbur

Cross High School

New Haven, CT

High

School Diploma

SKILLS AND

ABILITIES:

• Computer

Literate

• High degree

of tact, ability to

maintain high

level of

confidentiality

• Energetic,

motivated, and

ability to work

well under

pressure

• Ability to

work multi-task,

keep accurate

records and meet

time line

requirements

• Ability to

work

cooperatively as

a team member

• Ability to

work

independently,

organize,

prioritize work

assigned in

attempts to meet

goals

• Maintain

interpersonal

skills,

Professional

Appearance,

Reliable and

Dependable

• Accu-Check

III, Medical

Manager

software,

ChildPlus

• Currently

CPR/First Aid

certified,

Medication

Management

Certified

• Certifications

and other

qualifications

obtained during

in-service

trainings and

other seminars at

the daycare

centers.

• Bilingual

Spanish/ English

• Certified

Basic Life

Support License

• Certified

Electrocardiogra

m Technician

(EKG/ECG)

• Phlebotomist

• Certified

Medical Assistant

REFERENCES:

Available upon

Request

Contact this candidate