Customer Service Sales

ALEXANDER BIRRIEL

*** ******* ****, *********, ** 33837 • 321-***-****/ 321-***-****

****************@*****.***

PROFESSIONAL OVERVIEW

Committed and motivated HR and Sales Supervisor with extensive experience providing guidance and advice to office personnel. Possess the ability to work independently or as a part of a team. Excellent communication and computer skills, strong work ethic, professional demeanor and great initiative. Exceptional customer-relation and decision-making skills. Accustomed to handle sensitive, confidential records. Highly organized with superior attention to detail, precise, responsible and discreet. Seeking a customer service position with leadership responsibilities including problem solving, planning, organizing and managing others.

• 10+ years’ experience in a fast-paced, deadline-driven environment

• Microsoft Office, Word, Excel, Outlook, PowerPoint, Access, Linux

• Bilingual – English and Spanish

• Excellent Customer Service Skills

• High quality work under pressure

• Experienced supervising a group of employees

• Marketing/Advertising strategies

PROFESSIONAL EXPERIENCE

Financial Services Advisor 2011- 2013

JPMorgan Chase Lake Mary, FL

• Contacting clients and setting up meetings, either within an office environment;

• Conducting in-depth reviews of clients’ financial circumstances, current provisions;

• Analyzing information and preparing plans best suited to individual clients' requirements;

• Researching the marketplace and providing clients with information on new and existing products and services;

• Designing financial strategies and assisting clients to make informed decisions;

• Researching information from various sources, including providers of financial products;

• Promoting and selling financial products to meet given or negotiated sales targets;

Intake Customer Care Supervisor 2005-2011

State of Florida/Dpt. of Children & Families Tampa, FL

• Analyzed files and determined client’s eligibility rendering to state regulations and standards.

• Trained and supervised employees work with clients in order to meet policies and procedure and exceed customer service standards.

• Prepared and approved schedule, vacation, PTO and sick time for employees.

• Monitored calls to ensure an ultimate customer service experience.

• Maintained and enforced employee’s manual regulations according to the state rules.

• Worked in conjunction with health care providers to expedite Medicaid benefits for special needs clients.

• Kept client information up to date in ACCESS Florida database system.

• Made referrals to other state programs and offices depending on the need and eligibility of the client.

Corporate Business Supervisor 2003–2005

Sprint PCS/Spherion Corp. Altamonte Springs, FL

• Supervised group of salesmen of East region division on a regular basis.

• Developed business and marketing strategies to meet sales expectations of the area.

• Analyzed sales reports to forecast appropriate sales routes in order to maximized profit vs. effort.

• Made recommendations to marketing department about advertisement campaigns and business approach according to customer’s feedback.

• Delivered an 89% increase in revenue in corporate accounts by second trimester in this position.

• Made attractive business proposals convening to the needs of the prospect corporate customers.

• Arranged and managed employee’s schedule, vacations and PTO.

• Reviewed and approved salesmen paper work and commission sheets.

Human Resources Specialist IV 1996-2002

Department of Labor of Puerto Rico San Juan, PR

• Attended, oriented and assisted clients about their benefits and obligations.

• Recruited, certified and positioned candidates for job offers inside the Department offices.

• Worked in alliance with private companies to post jobs and get qualified candidates to fill their positions available.

• Prepared proposals for Federal Funds, to be administered by the Department.

• Researched and compared job openings with bank of registered participants, to maximize the purpose of the agency.

• Verified and approved documents and eligibility of participants pursuing federal jobs.

• Generate documents and files for new participants and kept their data updated in the system.

• Directed conferences to orient groups of participants about proximate job openings or job fairs in their area and how to participate correctly.

• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands and handled business files in archive room.

EDUCATION

Associate’s in Labor Relations 2000-2002

Caribbean University College Carolina, PR

BA with Specialization in Industrial Psychology 1991-1995

New York University New York, NY

Cum Laude

Contact this candidate