Customer Service Quality

Denedra Moore

**** *. ******** **. #* Los Angeles, CA 90034

323-***-****, ************@*****.***

Profile

Passionate individual with exceptional skills seeking a professional position within a growing

company that will enable me to further my experiences and knowledge as i advance.

Skills

Over five years experience in home care. Core competencies including compassionate care,

feeding, grooming, bathing, toileting, vital signs, testing, and medication support. CPR and First

Aid Certified. Strong customer-service and organization skills. Enthusiastic, self-motivated and

patient. Ability to learn quickly and work effectively and efficiently under minimal or no

supervision. Poficiency in Microsoft Word, Excel, PowerPoint, Internet Explorer. PC Proficient. 50

WPM. Administrative skills such as filing, typing, and answering client inquires.

Education

West Los Angeles College- Culver City, CA -- CNA/HHA Certification, December 2012. 109

clinical hours completed

George Washington Prep High School - Los Angeles, CA --Diploma 2001-2005

Experience

Buldng and Grounds Worker, LA Unified School District- May 2007- Jan 2012

Developed experience and skills in maintenance work. Communicated effectively with staff

members. Ensured good quality of cleaning. Maintained a safe environment for students and

staff.

Legal Assistant, Law Offices of Molino and Associates- Sept 2007- Jan 2008

Developed experience in preparing Default Packages. Filing Legal Documents. Experience with

answering phones and handling legal documents.

Program Leader, Richstone Family Center- Sept 2006- Sept 2008

Oversaw and directed academic, homework, and enrichment/ recreation. Activities with cluster of

up to twenty students. Developed and implemented lesson plans based on fun and skilled-based

learning activities. Implemented classroom behavior management and homework assistance.

Works effectively and cooperatively with parents, teachers, and community. Supervised and

ensured quality services and safety of all students.

Cashier, Longs Drugs- Sept 2006- Sept 2007

Communicated effectively with staff members. Ensured high quality levels of customer service.

Supervised merchandise. Cashier duties.

Hair Stylist, Blessed Hands Barber & Beauty Salon-Sept 2006- Oct 2007

Experienced Hair Dresser. Worked effectively with clients, adults, and children.

Sales Associate, Victoria's Secret- Nov 2005- Jan 2006

Communicated effectively with clients. Maintained sale goals for the week. Ensured high quality

levels of customer service.

Referrals Furnished Upon Request

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