Project Manager Quality Assurance

P RASHANT K

Email: *************@*****.***

Mobile: 609-***-****

PROFESSIONAL SUM MARY:

Over 9 years’ experience as a B usiness Analyst & Business Systems Analyst w ith

u nderstanding of Business Requirements gathering, Business Process f low, Business Process

Modeling with diverse experience in working with various domains which includes P ublishing,

I nvestment Banking, I n ternet Banking, Mortgage, Credit Cards and Basel .

Exceptional working experience in G AP a nalysis and understanding of the AS-IS and T O-

BE business processes

Adept with different software development methods (SDLC) l ike Water Fall, Rapid

A pplication Development (RAD), Rational Unified P rocess (RUP) and A gile (SCRU M)

M ethod.

Proficient in analyzing and creating Narrative Use Cases, User Stories, Story Boards,

Use Case Diagrams, Activity diagrams, Data/Flow/Navigational f low diagrams using UML

Tools like M S Visio

In-depth working experience implementing various elicitation techniques like, Document

analysis, Interface analysis, Prototyping, Reverse engineering, Brainstorming, Requirement

workshop.

Excellent skills in facilitating J oint Application Development (JAD) for eliciting

f unctional requirements that support the High Level business requirements

Adept at developing W ireframes o r Screen Mockups and Navigation f lows with the

requirements collected while requirements elicitation.

Knowledge in D ata Modeling and P rocess Modeling using a structured approach using

M S V isio, Enterp rise A rchitect.

Experience developing web-based applications screen mockups, wireframes, UI.

Experience in w riting B usiness Requi rements Document (BRD), Functional

R equirements Document (FRD), Request for P roposals (RFP), Statement of Work

(SOW)

Expert in T racking and Managing t h e Requirement s using R equi rement T raceability

M a t r ix (RT M) t hat controls numerous artifacts produced by the teams across a project.

Extensive knowledge in Data Warehouse environment writing S tored P rocedures on

d ifferent RDBMS databases such as D B2, Oracle, SQL Server, wrote efficient SQL queries to

audit information in the database and f lat file.

Proficient in writing and executing simple SQL queries against the database to check for the

E R relations w ith the requirements document and in-depth knowledge of D atabase

M anagement Systems.

Experience in Documenting Project Architecture level of D ata Modeling & E T L p rocess

using E r w in, D ata Stage, I nformatica & SQL * Loader, Cognos.

Extensive knowledge in creation of Request for Proposals (RFP) for business development

Software applications in JAVA, J2EE, SQL, Oracle P L/SQL w ithin Services O riented

(SOA) business process.

In-depth knowledge of R ational Unified P rocess (RUP); r isk engineering; D ata modeling

a nd mapping ; and design using UML, Rational Rose, and Visio.

Knowledge of X M L for analysis, review, and approval of proposed XML resources

Adept at analyzing and eliciting requirements from stakeholders for

D ata/Server M igration / D ata Mapping p rojects

Expertise in assisting the T esting Team i n creating and reviewing the T est Plans and Test

C ases

Expert in writing detail system use cases, developing business t est cases, and w orking

w ith QA teams during testing phase t hereby f acilitating acceptance testing w ith

stakeholders and business users

Working knowledge of C hange management and R elease management

Experience in working and coordinating with distributed team in o nsite- offshore model.

Outstanding writ ten and verbal skills with explicit attention to detail during r equi rements

e licitation.

Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure

w ith ease.

TEC H N ICAL QUAL I F ICAT IO NS:

Requirements Gathering Tools Rational Requisite Pro

Designing Tools Rational X De, CMMI Models, Dream Weaver, Adobe Photo

Shop, MS Front Page, Paint Shop Pro, Home Site, Visual Studio

Management Tools MS Project, MS Visio, MS Word, MS Power Point

Tools Rational Requisite Pro, Clear Quest, Clear Case, MS Office Suite

GAP Analysis, CICS CMMI, Adobe Acrobat Reader

Operating Systems Windows 95, 98, 2000, NT, XP, Vista, 7, 8, Unix

Languages C, C++, COBOL,JAVA, J 2EE, VB.Net, C# VB, PHP

Data Bases DBMS Concepts, MS SQL Server, Oracle, DB2, MS Access ADO.Net,

E TL, Business Objects 6.5.1, ETL, Erwin

Application Servers MS I IS, Web Sphere, Web logic, MS Exchange Server, Share Point

Scripting Languages Java Script, Jscript, VBscript, HTML, XML, CSS

Testing Tools Win Runner, Load Runner, Test Director, QTP, Actuate, Crystal

Reports

Web Technologies ASP, ASP.NET, JSP

P ROFESSIONAL EXPER I ENCE

Client: Crowley Ma r i time I nc., Jacksonville, F L

J ul ’ 12 – J uly 13

R ole: Sr. Business System Analyst

Crowley Maritime Corporation is a U.S.-owned and operated marine solutions, t ransportation and

logistics company providing services in domestic and international markets through six operating lines

of business: Puerto Rico/Caribbean liner services; Latin America liner services; logistics; marine

contract solutions; deep sea petroleum t ransportation; and petroleum t ransportation, distribution and

sales in Alaska.

Responsibilities:

• Involved in all phases of Software development l ife cycle (SDLC) using Agile Scrum

methodology.

• Conducted G AP Analysis to show current and proposed functionalities for the D ata/Server

M igration P roject.

• Followed Agile, and Waterfall SDLC methodologies for project execution, and used

S toryboards as one of the requirements elicitation technique.

• Gave wal kthroughs to the product owners after completion of every sprint cycle

• Conducted and participated in sprint planning meeting to define the Sprints and the

duration of each sprint and prioritized the requirements and placed them into the sprint

backlogs

• Experience developing storyboard and user stories to elicit requirements from the

p roduct owners.

• Extensively interacted w ith both subject matter experts and business stake

h olders and created Business process diagrams for the as- is process and the to-be

p rocess

• Managed and t racked change cont rol p rocess of r equi rements and design changes.

Documented the changes, issues and their impact on the system design and delivery.

• Used SQL queries to extract data from database to perform data analysis.

• Participated in daily S CRU M meetings to discuss the bottlenecks and the tasks status

• Documented User Requi rements Specification (URS) and F unctional Requi rements

S pecification (FRS) by working as a l iaison between the business Stakeholders and the

Development teams

• Involved in writing the D ata Dictiona ry for different processes and their file layouts

• Confer red w ith Business Users to elicit requi rements and worked w ith the Design

a nd Development teams on the Solution Design for the project

• Prepared B RDs and F R Ds

• Created Use case diagrams, using M S Visio, by performing Use-Case Analysis on the

requirements

• Facilitated J AD sessions with the End-users ensuring that the system met all business needs

• Performed Walkth roughs w ith the S MEs for requirements approval and baseline b usiness

a rchitecture

• Assisted in resolving technical issues

• Worked with G U I team for designing the screens, and assisted in P rototyping t he User

I n te rface (U I)

• Utilized M S SharePoint as the central repository for requirements management and

communication

• Analyzed information gathered from multiple sources to resolve system, process or data

conflicts, decompose high-level information into details, and distinguish user requests f rom

t he t rue needs

• Assisted the Project Manager in p roject management support: developed project plans,

work breakdown structures (WBS) and task dependencies, project schedules, r isks, and

reports

• Executed Test Cases for U AT of the application, and reported b ugs to the development team

t hrough d efect t racking and r ectification process

• Drafted and analyzed project D eliverables, and created C hecklists for C heckpoints i n the

p roject

• Developed R equi rements T raceability Mat r ix for maintaining system requirements using

M S Excel

• Interacted with P roduction and D esign teams for change requests and p roblem report

documentation

• Performed K nowledge T ransfer of the elicited requirements to the D B Architect for

Database Design

• Assisted the Database team in D ata/Server M igration, f rom MS Excel to SQL Server

R eporting Service, using SQL Loader for the future system

• Retrieved data from database for D ata Validation and D ata I ntegri ty tests using SQL

queries

• Analyzed User requi rements i n S takeholder meetings to document changes, and

i mplemented procedures to test changes using R ational Clear Quest

• Assisted the Testing team in creating T est Plans, Test Scenarios, Test Cases and collect

T est Data for successful completion of I n tegration Testing and F unctional Testing

• Performed p rocess mapping, d ata mapping and created a rtifacts for data requirements

and data mapping

• Assisted the database architect in designing d ata flow model, d ata modeling and also in

w orkflow analysis, functional decomposition analysis.

• Assisted the project manager in c hange management activities t hrough analysis of

requirements effort, and resources

• Work on the D ata Modeling, Entities and Att ributes of the D ata points and T emplates.

B uilding AP I in XM L based on the requirements.

• Assisted the database team in understanding the E T L requirements

• Communicated with management concerning development process within areas of assigned

responsibilities using M S Share point

E nvi ronment: O racle 8x /9i, Asp. Net, SQL, MS Project, MS Office Suite, Agile, UM L, CA Clarity,

Rational Rose, J IRA, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003.

C lient: John Wiley & Sons, Hoboken, New Jersey

J an 12’ – May 12’

Role: Business System Analyst

Wiley's Scientific, Technical, Medical, and Scholarly business, also known as Wiley-Blackwell, serves

t he world's research and scholarly communities, and is the largest publisher for professional and

scholarly societies. Wiley has been actively increasing its presence in the Higher Education

Department by partnering with 3rd party Learning Management Systems (LMS). The project involved

i ntegration of WileyPLUS E4 LMS with Blackboard L MS.

R esponsibilities:

• Gathered Requi rements by interacting w i th the business users and the system

o wners.

• Followed the company's standards in documenting Business requirements document and

F unctional requirements document of the system.

• P repared the Business P rocess Flows.

• Prepared the Core User Requi rements Specifications ( CURS) and the F unctions

S pecifications (FS).

• Involved in the entire V alidation Life Cycle.

•Worked closely with developers, Business Analysts and Project Managers. Participated in all

meetings held during the project and actively coordinated with Developers and Business Team.

• Used object-oriented analysis and the R ational Unified P rocess (RUP) and Agile for

business requirements, business processes design ( Use Cases using U M L). Used R ational

R ose to define classes and relationships.

• Gathered requi rements from senior management in meetings and set up project

p lan for product delive ry.

• Assessed cur rent operational procedures, input and output va riable and security

r equi rements.

• Interfaced with internal clients and technical vendors on new feature requirements.

• Used R UP and U M L methodologies and R equisite P ro tools to design, Document and

manage requirements throughout the full lifecycle of the project, i.e. definition, design and

testing phases.

• Involved in the d raft of test scripts for t esting different functionality of applications .

• Conduct m assive requi rement sessions wi th the stakeholders to elicit and analyze

requirements.

• Execute complex integrated systems p lanning and solution alternative analysis and

design.

• Execute business p rocess analysis – As-Is system & To-Be systems & perform gap

a nalysis.

• Deeply involved & being a part of the solution delivery life cycle of enterprise solutions,

i ncluding software and vendor selection, package implementation, and vendor management.

• Organize J AD session with the system architect, S MEs & p roject sponsor for a faster &

e ffective system development.

• Performed Process change to align organization to process, strategy, a nd adaptability for

m igrating projects.

• Used corporate modeler to locate process inefficiencies, design and simulate “What if?”

Scenarios and implement ‘to-be’ for business improvements.

• Present the process improvement solutions to the client, perform P roject M anagement

O ffice (P MO) activities, and develop training programs for the process solutions.

• Assess gaps using industry best practice model / standard.

• Involved in R isk-Management P rocess, whereby identifying critical areas of business r isk

and modifying the business process to reduce the same.

• Implemented D ata conversion and d ata migration techniques at necessary t imes through

t he project life cycle.

• Experience with writing SQL queries and stored procedures.

• Develop test strategies, test Cases for Unit Testing, Regression Testing, and User Acceptance

Testing.

• Assist in development of training materials for new technology and process improvements.

Envi ronment: M S office Suite, Balsamiq Mockups, J ira, MS Project, MS Visio, Clear Quest, Clear

Case, MS Visio, SQ,L Quality Center, Confluence

Client: T D Bank, MT. Laurel, New Jersey

F eb’ 10 – Nov’ 11

R ole: Business Systems Analyst

TD bank is organized in to Investment Banking, Private Banking and Asset Management divisions. I t

is highly regarded for its r isk management and strategic capital allocation. Over the years the

company has expanded its operations rapidly by means of Mergers and Acquisitions. T D Bank offers a

b road array of retail, small business and commercial banking products and services.

Responsibilities:

• Worked with the business Stakeholders and SME’s to define business requirements and

analyze the functional requirements

• Responsible for Requirement gathering, B usiness P rocess flow, Business P rocess

M odeling and Business Analysis w ith Document and Records M anagement

• Facilitated J AD sessions w ith management, users and other stakeholders to define the

p roject and also to reduce the turn-around time of deliverables

• Prepared and presented B usiness Requi rement Document (BRD) and Functional

R equirement Document (FRD)

• Experience with end to end loan o rigination process, Basel and Dodd-Frank act

• Managed day-to-day project activities and coordinated tasks with other teams

• Defined requirements for all workflow activities including analysis, design, testing, and

i mplementation for m ortgage lending and l oan origination systems.

• Worked closely with the UI team to model the screens for android, iPad and iPhone

applications.

• Lead research project “Banking with social media and smart phone technology”.

• Performed Gap analysis by identifying existing technologies, documenting the

e nhancements to meet the end state requi rements

• Reviewed prototypes, solution blueprints, and project scope to ensure that the needs of the

business are being met

• Used Waterfall, Agile (SCRU M) & combination of the two Methodology on the projects

• Translated the requirements to the IT and web production teams to facilitate their HTML

builds for the projects

• Analyzed business requirements and segregated them into Use Cases. Created Use case

d iagrams using R ational Rose following the UML methodology

• Expertise in leveraging wireframes or prototypes during the requirements process

• Created Screen mock ups/prototype/wireframes to illustrate new requirements and alignment

a round project scope using M S Visio

• Defined testing objectives and verified the requirements to be testable

• Responsible for managing the documented System Requirements and Requirements

T raceability Matrix using Rational Requisite Pro

• Responsibilities also included Q uality Assurance Test Planning, T est Case

development and test script execution for Integration, Regression, Performance, Functional

and System Testing

• Involved in creating detailed test plans and testing strategies and ensure these are executed

extensively, which includes executing SQL queries to retrieve data and test

• Provided support for User Acceptance Testing wi th UAT cases and resolved issues with

t he users

Envi ronment: M S Visio, Share point, SQL, UM L, Waterfall, Test Director, MS Paint, HP Quality

Centre, MS Word, MS Power point, Wire frames

Client: E-TRADE F I NANC IAL, Boston, M assachusetts

J an’ 09 – Feb’ 10

Role: BUS I NESS ANALYST

E-T rade Financial is a financial services company Headquartered in New York City. I t is a holding

company, the major business of which is an online stock brokerage service for self-directed investors.

I nvestors can t rade securities such as stocks, bonds, options, mutual funds, and exchange t raded funds

v ia electronic t rading platforms or by phone via E-t rade Mobile Pro.

Responsibilities:

• Partnered with product developers and IT on project initiatives related to t rading platform

a nd accounting

• Developed and documented b usiness case/scope/plan, b usiness/functional

r equi rements. Monitored projects from initiation through t ransition and organized

i nterdepartmental or c ross-functional team activities ensuring completion of projects on

schedule

• Coordinated and documented inter-departmental procedures as needed between the Desk,

Back Office and Accounting

• Responsible for providing e nd-to-end Business P rocess Analysis & developing effective

B usiness Process Models

• Involved in Business Process Reengineering to identify changes in roles, tools and business

p ractices that will improve process f low within the organization and the client’s customers.

• Defined information architecture for websites, including wireframes and navigation

• Coordinated the implementation of change cont rols P rocedures

• Facilitated t he project meetings, maintained issues log, coordinated with users, technical and

operations personnel as part of Joint Application Development (JAD)

• Effectively contributed at all stages of the application development using R UP methodology

and used requirement management tools such as DOORS; developed & analyzed the

requirement t raceability and developed Use Case Diagrams, Work Flows, Object Diagrams, and

F unctional Diagrams

• Assisted with a pplication setup issues and contributed through the t roubleshooting process

• Participated in Q uality Assurance meetings such as test strategy, test methodology and

test plan meetings

• Managed the change requests and requirements throughout the project life cycle (PLC) -

I nitiation, Planning, Execution, Control and Closure

• Developed and Implemented Requirements Tractability Matrices, Project Status reports, Issue

/defect matrices, UAT test plans and User Training documents

• Monitored data conversions and potential impact on the systems & processes

• Worked with UAT team to come up with tests to validate accuracy of financial data imported in

t he global repository

• Performed user acceptance testing on Web-based PeopleSoft/Oracle and Ariba system

customizations

• Responsible for establishing QUALITY ASSURANCE training documentation, new process

workflows (including identifying any new manual workflows)

• Successfully completed the User t raining sessions, deployment, production testing and

d eployments

Envi ronment: M S Office, M icrosoft Visio, RUP, M icrosoft Project, M icrosoft Share Point, SQL,

H PQC, windows NT, Unix, Sniping Tool.

Client: HSBC Bank, New York City, New York

N ov’ 07 – Jan’ 09

Role: Business Analyst

HSBC Mortgage Services is a leading mortgage provider with a firm commitment to delivering quality

service to their customers. HSBC offers a wide range of mortgage products and provides a variety of

f inancial services to their mortgage holders.

Responsibilities:

• Participated in the creation of B usiness P rocess Workflow Diagrams w ith Stakeholders

• Involved throughout the business solution D evelopment Life Cycle

• Conducted meetings with business users and S MEs to identify and gather various f unctional

and non-functional requirements; gained extensive experience in requirement elicitation and

creating B usiness and Functional Specification Documents

• Assisted in strategically identifying and developing goals and objectives according to business

needs aligned with Loan Services and organizational goals

• Developed good understanding of Mortgage loan in Origination process

• Conducted G AP analysis of different reports being presented to clients to accommodate their

requirements for new enhancements

• Helped in creating Use cases from an end user perspective by understanding loan processing

and claim approval

• Good knowledge on B asel standards set forth for managing c redit r isk and operational

r isk for C apital

• Applied R ational Unified P rocess (RUP) to the solution life cycle

• Applied processes, standards, and procedures to create a Business requirement Document

(BRD) of Mortgage application

• Created artifacts such as Use Cases, Activity Diagrams, and Sequence Diagrams using

i ndustry standard UML notations.

• Participated in team meetings to improve overall implementation process

• Played a key role in p lanning, t esting, and i mplementing system enhancement requests

• Involved in using bug t racking tools like b ug-zilla and R ational Quality Manager

combining a clean, fast interface for capturing and organizing issues with customizable

w orkflows

• Adopted R ational Unified P rocess (RUP) methodology with emphasis on its six best

p ractices for iterative and incremental development

• Aided the QUALITY ASSURANCE team in understanding the system and developing effective

test plans, by conducting sessions

• Planned all the R UP i terations and documented the artifacts throughout various phases.

Conducted analysis of Business requirements and System specifications

• Conducted J AD sessions during various stages of upgrading the existing system to discuss the

current system requirements

• Worked closely with the Lead Business Analyst to monitor progress, and the deliverables for

t he project

• Helped identifying reports for d ecision support system and interacted with database

designers and architect for gathering the requirements for reporting

• Involved in GUI Testing, Unit Testing, System Testing, Integration Testing, Regression

Testing.

• Involved in Preparation and execution of Test Plans, Test cases, writing Test scripts using Test

D irector

• Reviewed System Test Plans, w rote test scripts and worked with business stakeholders to

validate and execute the test scripts

Envi ronment: U ML, Clear Case, Clear Quest, HTM L, SQL, MS Office, MS Visio, Oracle Business

I ntelligence.

Client: H D FC Bank, M umbai, I ndia

Sep’ 05 – Sep’ 07

Role: Business Analyst

H D FC is t he largest I ndian banking and f inancial services company (by turnover and total assets)

w ith its headquarters in M umbai, India . HDFC provides a range of banking products through its vast

network of branches in India, including products aimed at non-resident Indians ( NRIs).

R esponsibilities:

• Assisted in creation of Business Requirements, conducted J AD and o ne to one sessions with

SMEs and Business Users

• Analyzed the user/business requirements (BRD ), functional specs (FSD ) and Use Case System

documents

• Applied R UP methodology to achieve Application Development

• Served as a liaison between Clients and Technical Staff to resolve conflicts

• Conducted the F RS and U RS reviews and walkthroughs with designers, developers and

stakeholders. Also conducted feasibility and adaptability study

• Involved in preparing T est Plans based on User Requirements Document ( U RD/ BRD ) and

p repared the T est Cases and Procedures

• Utilized Clear Case application to store and t rack t est plans/cases/scripts

• Actively involved in User Acceptance testing (UAT ) and T raining to the end users

• Assisted with change, issue, quality and r isk management activities. Generated management

reports on weekly and monthly basis

• Categorized, prioritized and scrubbed requirements to manage project scope. Used

customizable att ributes such as priority, status and difficulty for each requirement in order to

organize and prioritize

• Performed G AP analysis during the conversion process

• Investigated the use of data f low-based testing to identify the presence of faults in active rules

w rit ten in SQL

• Facilitated B ug and Defect report meeting

• Assisted in QUALITY ASSURANCE, Functional, Performance, Regression, System

& I n tegration Testing

Envi ronment: SQL, MS Office Suite, MS-Visio, Windows XP /2000 /2003, Rational Requisite Pro,

C lear Case, Java

Client: Financial Technologies, M umbai, I ndia

J ul’ 03 – Aug’ 05

Role: Business Analyst

F inancial Technologies ( India) Limi ted is an I ndian Financial Services company. I t is promoted

by the Financial Technologies Group. The group offers technology IP (Intellectual Property) to create

and trade on next-generation financial markets, across asset classes including equities, commodities,

currencies and bonds among others.

Responsibilities:

• Gathering and drafting the system requi rements f rom the business group and effectively

communicating them to the technology team, comprising the project manager, programmers and

designers

• Involved in developing P roject Plans, P roject M ilestones i ncluding the Project Charter

and Scope

• Helped develop change management procedures for i mplementing requirement

c hanges and/or enhancements and consistently t racked the requirements status throughout the

p roject life cycle

• Gathered project requirements from the business group

• Created use cases, collaboration diagrams, deployment diagrams and several interface and

application design documents

• Created Activity f low diagrams using UML case tools

• Developed prototypes of GU I, and obtained sign off from customers

• Designed interfaces to other external systems

• Performed Unit Tests, Integration Tests, and QUALITY ASSURANCE

• Actively involved in the a rchitectural group discussions

Reference

Provided Upon Request

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