Customer Service Manager
Resume:
406-***-**** (cell)
***********@*****.***
Livingston, MT 59047
Jennifer A. Claar
Skill Summary
Highly experienced Customer Service professional. Able to handle a high volume of
customer calls in a fast-paced environment, with minimum supervision, while maintaining
emphasis on the highest quality of consumer service. Excellent listening skills, oral and
written communications. Comfortable in interacting with all levels of the organization and
public. Excellent problem solving and negotiating skills. Able to make decisions
independently and quickly.
Experience
2011- 2013 Kay Boutique Livingston, MT
Customer Service Manager & Social Media Director/Photographer
• First line of contact with customers via internet and walk-in sales
• Multi tasking and prioritizing of numerous ongoing projects while also
meeting deadlines
• Use and management of all Social Media programs relating to the business
Produce and maintain all photographic content on company websites
•
2010- 2011 Nashan Photography Livingston, MT
Office Manager
Bookkeeping and accounting, including payroll
•
• Personal assistant to company owner
• Write and maintain contracts with clients for photographic services
• Record keeping and management
• Answering phones, use of office equipment
2010 H&R Block Livingston, MT
Client Services Professional
• Customer Service, assisting customers with appointments
• Answering phones, use of office equipment
• Staff support
2007-2009 Quality Inn Hotel Livingston, MT
Desk Clerk and Night Auditor
• Guest services including making reservations
• Customer Service. Answering phones, use of office equipment.
• Sales and cashiering including nightly hotel auditing
2003-2004 Livingston School District Livingston, MT
Substitute Teacher
• On call position
• Filled various positions at schools when needed
• Substituted in the Special Needs Preschool
2000-2003 Livingston Police Department Livingston, MT
911 Operator/ Law Enforcement Dispatcher
• Dispatched emergency personnel for 7+ departments.
• Assisted public with Emergency Medical Dispatching (EMD)
• Offered assistance to the general public in person and by dispatching
emergency personnel when necessary
• Worked directly with emergency services personnel. (City Police, Sheriff Dept
and local Fire Dept.) Also worked directly with City and County personnel to
include members of the judicial system and public attorneys
• Successfully learned and used new computer aided dispatching (CAD)
programs
• Data entry and record management
• Processing of legal documents and court orders (Warrants, Orders of
Protection) and transcription of taped interviews
1993-1999 Lifetouch Portrait Studios Laguna Hills, CA
Portrait Studio Manager
• Capture photographic images that met or exceeded the company’s quality
and creativity goals, while maximizing the number of highly saleable portraits
• Met or exceeded established sales goals
• Record management
• Hiring and training of sales staff
Education and
• 2001 Montana Law Enforcement Academy Helena, MT
Training
911 Operator and Law Enforcement Dispatcher
• Orange Coast Community College Costa Mesa, CA
• Coastline Community College Fountain Valley, CA
• Regional Occupation Program Santa Ana, CA
• Santa Ana Valley High School Santa Ana, CA
Community Work
• 2002-2010 Registered Leader, Girl Scouts of America
• 2005-2010 Registered Committee Member, Boy Scouts of America
• 2004-2010 Treasurer, Board of Directors, Yellowstone Ballet Co
• 2000-Current Volunteer, Loaves & Fishes Community Soup Kitchen
• 2004 Camp Director, Girl Scout Day Camp
• 1999-2002 Policy Council Member, Head Start Program
Personal References
• Wendy Wood Park County Sheriff 406-***-****
• Robyn Tyner Melin Agency 406-***-****
• Rebecca Thomas California Highway Patrol 661-***-****
Contact this candidate