Customer Service Manager

Linda Gonzalez

** ******* ***

New Windsor, NY **553

Cellular 845-***-****

**********@*****.***

OBJECTIVE

To secure a management/leadership position in a retail and the customer

service environment.

SUMMARY OF QUALIFICATIONS

Team leader Cross-functional

management

Customer service-oriented Efficient multi-tasker

Staff training/development Organized

Policy/program development Problem solving

Successful professional with 20+ years experience in retail and customer

service support functions in fast pace, high volume environments.

Excellent communication and interpersonal skills; builds rapport and

relationship with diverse teams, senior management, peers and clients.

Enthusiastic team player with strong work ethics. I believe in cultivating

the company culture in which team members feel comfortable voicing

questions and concerns, as well as contributing new ideas that drive

company growth.

EXPERIENCE

Yankee Candle, Central Valley, NY (Transferred to Myrtle Beach SC)

2nd Assistant, Nov.- 2012 - Present

Drive sales and profitability. Provide exemplary guest service, and

ensures visual merchandising/presentation and operational standards are

followed. Assists store manager with coaching and training sales

associates with direction and leadership of the store as needed. Maintain

adequate staffing through sales associate schedule. Operates point of sale

(POS). Prepare daily reports and orders. Maintains store facilities;

follows established policies and procedures to ensure the safety and

security of guests and staff.

Spirit Halloween, Central Valley, NY

Assistant Manager, Sept. 2012 -Nov. 2012

Responsible for assisting in the management and leadership of a Spirit

Halloween store. May act as manger on duty with store opening/closing

duties. Delegate daily tasks, drive sales and superior guest assistance

throughout the store. Greet guests in a pleasant and friendly manner.

Responds to guest's inquiries and questions. Presents appropriate

merchandise, product and offers assistance with merchandise selections.

Field Station Dinosaurs, Secaucus, NJ

Box Office Assistant Manager, May 2012 - Sept. 2012

Seasonal Dinosaur Educational Park. Drive sales & profitability. Provide

exemplary guest service. Maintains service and operational standards.

Assist with maintaining adequate staffing through sales associate schedule.

Responsible for assisting in the management and leadership of Field

Station Dinosaurs. May act as manager on duty with store opening/closing

duties.

CW Price, Newburgh, NY

Key Carrier, June 2011 - April 2012

Delicate jobs to employees, work weekly & daily projects, prioritize jobs,

work efficiently & in a timely matter. Provide customer service internally

& externally. Involved with performance management process, which includes

recognizing, coaching, providing meaningful feedback. May act as manager

on duty opening/closing responsibilities. Maintain service and

Operational standards. Assists with maintaining adequate staffing through

scheduling.

Target, New York

S.T.L./S.B.S./O.S.R./P.T.L., 1998 - 2011

(Nov. '07 - May '11)Price Accuracy Team Leader. Job Responsibilities are:

Lead team in best practices for the price change & pricing processes. Lead

team to work efficiently & timely. Complete weekly & daily follow-ups to

ensure accurate prices. Communicate & partner with store team to drive

accurate prices. Oversee store signing & store comp shopper. Guest

service internally & external guests. Involved with performance management

process, which includes recognizing, coaching providing meaningful

feedback. Writing and delivering counseling and corrective actions and

performance reviews.

(Jan '98 - '07 O.S.R.)

Owner Site Representative - build a store from the ground up (work with

General contracts & Subs to build per Targets Blue Prints and specs.) Also

work very closely with Target Head Quarters team and with store team.

Interior Construction Coordinator - Responsible for the interior fixturing

of the store (work with fixture contractor to build per Blue Prints. Work

very closely Target Head Quarters Team as well as the Store Team Leader &

executive staff.)

Store Building Services - maintain the buildings exterior & interior look

(power washing/painting/electrical/plumbing/fixtures)

Backroom Team Lead - In charge of the Stock & stock room team members.

Maintaining an organized & clean work area, keep merchandise located in

system. Pushing & back stocking freight. Internal & external customer

service.

Sales floor Team Leader - Maintaining my departments with my team members.

Push & pull freight, set sales and do research. Open & closing

responsibilities, Customer service number one priority.

Ames, Carmel, NY

Replenishment Assistant Manager, 1996 - 1998

Maintain service and operational standards. Responsible for

truck/merchandising process and setting sales and monthly planners.

Provide superior guest assistance internally/externally. Responsible for

assisting in the management and leadership of Ames. May act as manger on

duty with store opening duties.

EDUCATION

Emerson Jr. Sr. High School, Emerson, NJ

H.S. Diploma, Academics, 1984

College

Bergen County Community College - Early childhood ed./Phy. ed.(some

credits)

Orange County Community College - Early childhood ed./Phy. ed (some

credits)

Hobbies: coaching girls softball, high school volleyball/basketball &

women's softball

outdoor activities

Contact this candidate