Project Manager Management

Douglas M. Smith, MBA, PMP

* ******* *****, ********* **

201-***-**** **********@*****.***

SharePoint Technical Project Manager

Experienced delivering advanced content management solutions in the health, finance and advertising verticals. Broad business and technical acumen, combined with outstanding soft skills in SharePoint will lead your projects to success.

7+ years project management – SharePoint custom application projects

On shore and off shore teams – Expert with Microsoft Project

Vendor evaluation and management – Web Analytics and Social Media

C-Band communication and presentation – Full SDLC support

PROFESSIONAL EXPERIENCE

Senior Project Manager, Horizon BCBS (Contract: Prolifics) 11/12-5/13

Consulting to a major health insurance organization managing projects supporting the Affordable Care Act. Managed internal and external teams, controlled scope, budget and deliverables for assigned projects, met with business owners for membership and benefits workstreams to understand their needs, provided executive briefings and status reports:

-Implemented IBM Business Process Management to orchestrate the process of enrolling and maintaining SHOP groups using HIX 820 EDI. Responsible for executive status reports, project tracking and budget management.

-Implemented IBM Operational Decision Manager (iLog/Java) using business rules to automate the decision making process for group and member eligibility, identification of the market segment for a SHOP group and automate the assignment of Group IDs.

PMO Project Manager, Wyndham Worldwide (Contract: Corporate Brokers) 9/11–7/12

Consulting to a major hospitality organization managing projects for the shared services organization’s PMO. Managed internal and offshore development teams, controlled scope and deliverables for assigned projects, met with business owners for Legal, Finance and Internal Audit to understand their needs, provided executive briefings and status reports:

-Implemented custom SharePoint solutions for the Legal division and migrates content from Hummingbird CMS to SharePoint. Implementing content types, custom web parts, master pages, workflows, site layouts, eDiscovery capability and document repository services.

-Restarted a Clarity server consolidation project for the PMO that was late, negotiated a new plan forward with stakeholders. Managed the resources to achieve the scope, resolved project issues and resource conflicts, and facilitated team collaboration using SharePoint team sites.

-Deployed tax reporting solutions utilizing Oracle EBS extensions from Synchro. Major responsibilities included a 12 server Red Hat Linux private cloud build out running WebLogic J2EE to support the application tier. Coordinated multiple vendor teams and business units from South America.

SharePoint Project Manager, KPMG (Contract: Orion) 5/10–2/11

Consulting to a major financial organization conducting business analysis for a global financial SharePoint portal supporting the digital content marketing strategy:

-Created requirements for new SharePoint page layouts in Visio including online magazines and microsites, information architecture and custom web parts. Worked with the offshore teams to guide the implementation and insure customer branding expectations were met.

-Developed innovative client proposals in PowerPoint for geolocation and content targeting that will personalize the visit and attract more client site traffic.

-Analyzed site performance and metrics with NetInsight, identified important audience segments, and customer behavior with actionable results.

Senior Project Manager, BurrellesLuce 10/06–11/09

Managed multiple enterprise workstreams that aggregate print, digital and social media, indexes and distributes that information to the marketing and advertising industry. Provided full life cycle support both Agile and traditional including project scoping, resourcing, risk management, scheduling and budgeting for these projects:

-Lead project manager for the web portal launch of www.burrellesLuce.com eCommerce site. Created project plans, schedules, resource needs, and user interface. Managed a team of 20 internal and vendor resources. Implemented on Apache using HTML/CSS.

-Implemented data warehouse/business intelligence projects using Agile/SCRUM that streamlined the royalty payments processing workflow.

-Increased sales by through the iMonitor program, providing a self-service customer portal.

-Supervised the project managers and technical writers group, recruited, hired, and mentored.

Technical Project Manager, iCarz 8/05–9/06

Developed complex supply chain and retail products for the automotive and home improvement markets. Full program life cycle responsibility included product concept and design, windows mobile integration and vendor management. Support the PMO Manager in the implementation of methodologies and best practice standards:

-Developed a new product line for True Value hardware stores providing alternative sourcing for building materials and retail POS terminals.

-Streamlined the RFP solicitation and review process for mobile devices creating templates, supporting documents and workflows.

-Improved retail margins with Activant DataGate EDI data feeds to Ford for inventory management and sales tracking enabling volume discounted pricing from Ford.

PMO Project Manager, Montefiore Medical System 8/04–8/05

Worked with the executive director to standardize and streamline processes for the new PMO and establish consolidated status reporting. Delivered major organizational improvements by establishing performance management and reporting systems, implementing PMO/PMI best practices, and completing process improvement programs:

-Coached PMs and support staff to improve their skills in project planning and PMO practices by baselining and resourcing schedules on 60 projects using Clarity.

-Demonstrated compliance with PMO best practices using scorecards and performance metrics ranking PM performance on 14 key process indicators.

-Supported and maintained project management methodologies to ensure a consistent approach to project delivery and status reporting.

EDUCATION

MBA Marketing, Montclair State University 1997

B.S. Computer Information Systems, Mercy College 1984

SKILLS

Agile Clarity DreamWeaver DW/BI HTML CSS Microsoft Project NetInsight

PowerPoint RUP Scrum SEO SharePoint UML Visio

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