Customer Service Warehouse

J E F F R E Y H AY N E S

**** ****** ****** ********** ** 30078 678-***-**** **********@*****.***

WA R E H O U S E A S S O C I AT E II

Certified Professional in Forklift Operations with 14 plus years of experience operating both stand

up and sit down forklifts that were battery and gas operated.

Certified SAP Trainer for Outbound Shipping and Receiving, with 8 years of experience certified

by Siemens Industry.

Certified Customer Service Specialist, with 10 years plus experience in outbound shipping to

customers.

Warehouse Associate Skills

Safety Board Committee FED Ex and UPS Shipping Orientation & On Boarding

OSHA Regulations Employee Relations Training & Development

CPR & First Aid Certified PKMS Certified Performance Management

Inventory Management Loaded and Unloaded Trucks Organizational Development

RF Scan Gun Certified Project Management HR Policies & Procedures

Professional Experience

CME Wire & Cable suwanee, ga

Distribute electrical wire and cable to electrical contractors

Warehouse Associate/Wire Cutter, 05/2012 present

Perform all warehouse duties, includes operating a sit down forklift to load outbound shipments and unload receiving product into

the warehouse. Perform daily order picking using RF scan guns to complete customer orders and perform daily safety checks of all

warehouse equipment. Perform wire cutting process for customer orders, which includes selecting the correct size, color, and gauge

to be measured and cut. Perform other cutting methods on different cutting machines which include the parallel machine, single

cutter, and the small gauge cutter. Perform inventory counts using the ADP company system which keeps track all operations in the

warehouse. Perform outbound shipping by comparing customer orders to the BOL and shipping labels for correct shipping.

Siemens industry Duluth, GA

Provide electrical products and data communications systems for small and major companies.

Warehouse Associate II, 03/2004 08/2011

Perform daily functions of warehousing using the SAP and PKMS warehouse management system.

Verify and select merchandise for customer orders. Prepare orders for shipment by palletizing, wrapping

and loading into outgoing trucks. Processes and performs data entry of returns, also return merchandise

to proper warehouse locations. Perform daily counting and researching of discrepancies. Maintain a

clean work area to help ensure that merchandise remains clean and to help prevent work related injuries.

Comply with all appropriate policies, procedures and OHSA safety regulations.

Key Results:

J E F F R E Y H AY N E S

Phone: 678-***-**** Page 2

Played a key role on the audit team allowing Siemens to pass their ISO audit five years straight with

99.94 % accuracy, which ranked our DC among top in Siemens Network of DCs. Siemens audit team

lead PD Network in count accuracy for Mock Audits at 96.6%. Duluth was the only DC to pass all mock

audits for three years. Passed inventory exemption audit on the 1st attempt. Count accuracy 99.25% (1

error), absolute $ accuracy 99.94%, and net $ accuracy was 99.94%.

As part of Siemens Safety Committee we held monthly safety meetings to insure safety procedures were

being upheld. Duluth DC had zero injuries for FY07 to FY10, only 2 locations have that safety record. I

have not had any lost time injuries or accidents while employed by Siemens for 7 years. I have received

three safety awards from Siemens Safety Committee for my efforts for being a safe and committed

worker. I help to implement a training program for all warehouse employees on how to change batteries

on forklifts in a safe manner.

Received 1200 dollars in production bonuses for being in the top 95% in productivity, efficiency and

accuracy in our incentives program. Achieved 97% efficiency for FY08 and FY09. Promoted to SAP

trainer for Outbound Shipping on 1st shift. Average 150 lines per day with only 2% DPM a month.

Helped Siemens to improve order accuracy of 2,922 DPM vs. 3,460 DPM and 15% improvement in order

accuracy.

Decreased line errors by 27% from FY07 to FY09 by picking Lowes and Home Depot with 98% fill rate

accuracy. Reduced delivery time to customer from 4 days down to 2 days with faster order selection of

hot orders for shipment to be loaded first. Responsible for overseeing the Home Depot and Lowes orders

to be processed from beginning to end; which made up 65% of Siemens main business.

Professional Experience

GE SUPPLY Norcross, GA

Provides electrical supplies to local businesses

Warehouse Shipping Clerk 06/2000 to 12/2003

Perform daily warehouse shipping, selecting orders and preparing orders for shipment using UPS and

FedEx shipping systems. Operate a stand up forklift to package, wrap, and load products for shipping.

Lead picker on 1st shift responsible for auditing all outbound shipments and responsible for correcting

any mistakes before shipments exit the warehouse. Managed the warehouse inventory using the PKMS

system to make sure inventory was accurate.

Key Results:

Cross trained seven employees to use the UPS and FedEx systems.

Implemented a safety training program that reduced injuries by 60% in the first year.

Regulated 1st shift productivity to 80% fill rate on customer pick up and outbound shipping.

Chaired the shipping department on proper loading procedures, trailer recognition, billing of lading

documentation

Education & Certifications

WASHINGTON COUNTY HIGH Sandersville, GA

Diploma in Business 1997

J E F F R E Y H AY N E S

Phone: 678-***-**** Page 3

MIDDLE GA COLLEGE Cochran, GA

1998 1999

Of Note

Professional Development:

Complete ongoing training in the areas of management, warehouse operations and labor relations,

and workplace safety/security.

OHSA Certified Forklift Operator

OHSA First Aid Certified

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