HR Generalist
Resume:
Sonya L. Juniel
Little Rock, Arkansas 72223
501-***-**** cell
************@*****.***
DESIRED POSITION: HR SPECIALIST/ASSISTANT
SUMMARY OF QUALIFICATIONS:
. Efficient in human resources administration/coordination, recruitment,
interviewing/phone screens, employee benefits information, new
employee orientation, special projects, benefits open enrollment, new
hire paperwork documentation, offer letters, severance package letters
and background and reference checks, use of BANNER System, MS Office
Suite, DocuShare, Peoplesoft, JD Edwards, Remedy, Fair Isaac,
Experience with AS400 mainframe computer system, and RECS.
. Proven ability to prioritize tasks, organize and coordinate
activities, manage time, set and achieve goals, meet deadlines,
develop relationships and establish procedures.
EDUCATION:
Associates of Arts Degree General Studies-UALR (December 2012)
Seeking a Bachelor's degree in Criminal Justice & minor in Human Resource
Management
WORK EXPERIENCE:
Windstream Communications
Lead HRIS Rep
April 2013- Current
. Confirms accuracy and integrity of all data entered, maintains data in
HRIS systems and databases and assures information is available on a
timely basis.
. Performs group data updates, exports, imports, clean-ups, and
researches/reports on any data discrepancies.
. Delivers routine daily/weekly/monthly reporting and responds to basic
to audit request and findings.
. Conducts data analysis on HR data such as compensation,
classification, employment, employee relations, and/or benefits data
as directed.
. Prepares reports, graphs, charts and statistics in support of human
resources operations.
. Coordinates, schedules and tracks progress of specialized work
projects or departmental functions.
. Responds verbally or in writing to inquiries, complaints or problems
providing information requiring comprehensive knowledge of policies
and procedures.
. Acts as primary contact for assigned function with outside
organizations or other departments; responds to technical
administrative questions and ensures necessary follow up.
. Provides administrative support such as preparing and composing
confidential correspondence, and receiving and screening telephone
calls.
. Prepares manuals and correspondence with all supporting
documentation, requiring application of specialized knowledge of the
assigned function.
. Participates in special projects with staff as directed.
. Knowledge of principles, practices and standards of human resource
administration in assigned area.
Human Resources Coordinator
July 2012-April 2013
. Develop/suggest documentation, Responsible for conducting new hire
orientations.
. Coordinate employee benefit information with corporate benefit
department.
. Conduct employee and management training on company policies and
procedures.
. Coordinate special projects as assigned
. Processing of severance letters
. Maintain HR Mailbox & respond to calls via the HR switchboard
. Point of contact for current HRBPs & Generalist when out of office
. Maintain Davis Bacon files
. Responsible for providing HR support in areas such as hiring,
PeopleSoft reporting, data updates, management compensation, and
policy and procedure management.
. Complete New Hire forms & termination request
MISource, Inc (Windstream Communications)
Human Resources Coordinator
March 2011-July 2012
Review applicants to evaluate if they meet the position requirements.
Maintain all pertinent applicant and interview data in the Human Resources
Information Systems (HRIS)
Assist in performing reference and background checks for potential
employees.
Assist in writing and forwarding rejection letters.
Assist in interviewing and selecting employees.
Assist in preparing and sending offer packages.
Assist in preparing and sending new employee orientation packages.
Perform other special projects as assigned.
Create job descriptions
Efficiently and effectively fill open positions.
University of Arkansas at Little Rock
Human Resources Benefits Technician
August 2010-February 2011
. Provided University benefit plan information to employees
. Served as a subject matter expert for medical, dental, vision, STD,
LTD, and other benefits related programs.
. Assisted Manager with benefit orientations for new employees.
. Ensured new eligible employees received notification and information
to enroll.
. Assisted with the day-to-day management and administration of the
health and life plans.
. Assisted with open enrollment and benefit renewals.
. Entered benefit information and making employee benefits changes.
. Coached and educated employees on benefit elections based on specific
circumstances.
. Assisted employees with questions relating to benefit claims.
. Provided support and administered flexible benefits plan.
. Maintained employee benefit files.
. Performed various clerical and administrative tasks in both HR and
Benefits
. Facilitated New Hire Benefits training
Human Resources Assistant (College Work-Study)
May 2010-August 2010
. Responsible for greeting guest
. Date/ Time-stamping incoming campus mail
. Received new hire paperwork & explain the paperwork to new hires
. Date/Time -stamp new hire paperwork
. Was responsible for directing applicants on the process of new hire
paperwork
. Routed phone calls to their proper places
. Assisted other employees with additional duties to be performed
Alltel Communications
Indirect Sales & Distribution
Analyst I-West & Northwest Regions
May 2005-August 2009
. Responsible for preparing & maintaining the agenda for Indirect' bi-
weekly Legal meetings. This includes keeping a running record of
current issues, setting the priority level for each issue, opening new
requests, closing requests that have been completed & reporting the
status of on-going entries.
. Process all new agent agreements for designated area(s) in a timely
manner.
. Set-up or request set-up of new agents in designated area(s) in all
systems (i.e. HR Peoplesoft, AP Vendor Maintenance, MAGNYS logins,
eWAVE Logins, etc.)
. Serve as point person for trouble shooting additional request (i.e.
additional location set-up, status research, etc.)
. Provide the field & corporate first point of contact for all local
agent related issues and questions including contract interpretation,
commissions, co-op, etc. for designated area. Responsible for
assisting in the resolution of these issues & questions or escalating
as necessary.
. Process all termination requests for specific area(s) including, but
not limited to drafting the termination letter, termination agent in
Peoplesoft in a timely manner, terminating the agent in the ISD
database, and filing the agent's file in the appropriate area for
inactive agents.
. Process all individual amendment, territory amendment, and assignment
agreement requests for agents in the assigned area (i.e. territory
amendments).
. Maintain physical agreement files ensuring files are complete with all
agreements, amendments, and correspondences
. Responsible for auditing functions which include: monthly agent comp
plan audit, monthly terminated agent audit, quarterly contract
verification, other audits as requested.
. Responsible for reporting duties which include daily, bi-weekly,
monthly activity reports; adhoc reports upon request & POPs report.
Responsible for compiling & distributed as designated.
. Assist with projects as assigned (i.e. conversions-Western Wireless,
Amarillo, & Midwest).
. Responsible for maintaining the Indirect AOP Website & ARC
. Performed daily maintenance on the content of the website.
. Investigated errors to ensure user accessibility & site performance.
. Answered field questions about the website & helped users navigate
through the site
. Worked with developers on enhancements & functionality.
. Currently the Indirect point person for AXCESS Locker project.
IT Security, Provisioning
Jan 2001-May 2005
. Responsible for User-Agent account administration of E-wave and
Lightbridge. Requiring a working knowledge of Cellware and VII
billings systems.
. Create and apply processes for the Indirect Group and User
Administration.
. Troubleshoot user issues related to access levels within specified
applications.
. Provide ongoing maintenance related to user accounts and access levels
in accordance with Alltel's IT Security Policies.
. This position also includes managing small projects related to
Corporate Security. Some projects also include creating & putting
together process manuals that are specific to certain business
applications.
. This position also requires, a working knowledge of reporting &
running queries from several applications. This is done to report
statistics.
. Responsible for streamlining operations in the general work area.
Employment Center, Clerk
Sept 2000-Jan 2001
. Responsible for maintaining confidentiality.
. Conducted phone screenings for potential interviewees.
. Composed offer letters. Maintained new hire paperwork & HR documents.
. Coordinated drug testing and background checks through BTI.
. Added new hire information to People Soft.
ADDITIONAL TRAINING:
Completed Basic Certification for Legal Professional
March 2007
Completed SuccessTalk
March 2007
References available upon request.
Contact this candidate