Manager Service
Resume:
Gregory A. Springfield
Mesa, AZ 85209
PHONE: 708-***-****
E-MAIL: ***********@*******.***
Objective
To obtain a Manager or Staff Appraiser position in an auto body repair shop
which will allow me to utilize over 23 years experience in automotive
technology and management techniques.
Certifications
I-Car Pathways/CCC ATEG Car Quest
Employment
04/2012 - Gerber Collision & Glass, Merrillville, Indiana
04/2013 Estimator
Responsible for Direct Repair Programs (DRPs) of American
Family, Allstate, Nationwide, MetLife, Esurance, and State
Farm Insurance companies
Established communication with customers, making
recommendations of repair and followed up with all customers
throughout the repair process
Reviewed the work orders with the Technicians and Productions
Manager prior to starting the repair process to identify any
supplemental items
10/2008 - Riverdale Body Shop, Riverdale, Illinois
03/2012 Staff Appraiser
Established communication with customers, making
recommendations of repair and followed up with all customers
throughout the repair process
Reviewed the work orders with the Technicians and Productions
Manager prior to starting the repair process to identify any
supplemental items
Responsible for Direct Repair Programs (DRPs) of American
Family, Allstate, Nationwide, MetLife, Esurance, and State
Farm Insurance companies
10/2002 - Broadway Auto Body Rebuilders, South Chicago Heights, Illinois
10/2008
Automotive Appraiser & Service Manager
Assisted General Manager in all production processes
Solely responsible for the State Farm Select Service Program
Implemented a maintenance program of the company rental fleet
Diligently negotiated an agreed price on every job to ensure
the company's ability to earn a profit
06/2001 - Tom & Ed's Auto Body, Chesterton, Indiana
10/2002 Body Shop Manager
Solely appraised and negotiated all estimates (walk-in & tows)
Established communication with customers and followed up with
all customers in the repair process
Assigned and dispatched all assignments to production
personnel
Reviewed the work orders with the Technician prior to starting
the repairs to identify possible supplemental items and to
ensure accurate and consistent communications by having a
daily release meeting
Ordered and received parts used in the repair of vehicles in
process and scheduled for the repair process
Retained various subcontractors for glass work, custom
equipment and custom striping and trim work
Reconciled vendor invoices to purchase orders
Ensured vendor credits on all returns
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Gregory A. Springfield
2253 SOUTH BERNARD
Mesa, AZ 85209
PHONE: 708-***-****
E-MAIL: ***********@*******.***
Employment (Continued)
01/2001 - Tom & Ed's Auto Body, Merrillville, Indiana
06/2001 Body Shop Estimator
Assisted the Body Shop Manager and appraised and negotiated
estimates through customer contact and insurance appraisers
Reviewed the work orders with the Technicians and Productions
Manager prior to starting the repair process to identify any
supplemental items
07/2000 - Star Toyota, Merrillville, Indiana
01/2001 Assistant Service Manager
Assisted the Body Shop Manager and appraised and negotiated
estimates through customer contact and insurance appraisers
Sales and scheduled service repairs for new and used Toyota
vehicles
10/1993 - Broadway Auto Body Rebuilders, South Chicago Heights, Illinois
08/2000 Parts Manager
Responsible for the purchasing, receiving, and inventory of all
parts and components used in the repair of vehicles
Successfully maintained minimal inventory levels by closely
monitoring vehicle repair process and timing parts orders
accordingly
02/1983 - United States Army
10/1993 Light Wheel Vehicle Mechanic Motor/Platoon SGT
Responsible for the development, implementation, recovery and
full commissioning of equipment used during the Persian Gulf War
12/1990 - 05/1991 Responsible for the maintenance of vehicles
used during Desert Shield/Desert Storm war and the safety and
welfare of 12 personnel
Education
1994 - 1995 Prairie State Junior College
Chicago Heights, Illinois
Concentration: Automotive Technology and Business Management
Completed 30 semester hours
1983 - 1993 United States Army
Specialized military training throughout military service
Power Generation
Wheel Vehicle Maintenance
Operator and Organizational Maintenance
Primary Leadership Development
Air Assault School
1981 - 1983 Thornton Community College
South Holland, Illinois
Concentration: Law Enforcement and Automotive Technology
Completed 59 semester hours
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