Customer Service Representative

Ann-Marie Schroden

**** **** **** ******

Royal Palm Beach Fl 33411

Phone 561-***-****

****************@**********.***

EXPERIENCES

*/**** - ******* **** **** Assisted Active Living

West Palm Beach, Florida

Receptionist

Answer phones, direct call to the appropriate department

Assisting family member, social workers and visitors,

check photo identification, Page residents for

visitors

Assists Administration with various office duties

E-mail, mail, Update daily census in CompuCare (resident)

and record all employee absence in (Excel)

Record all Hospital daily activity log (track residents

transferred to hospital and who returned from the

hospital)

Input Reception Desk report at the change of each shift

(Excel)

12/2012-4/2013 Macy`s Sale Person

Wellington Green Mall West Palm Beach, Florida

6/2007 - 3/2011 Administrative Coordinator for the Public Housing

Department/

Administrative Assistance Support

West Palm Beach Housing Authority, West Palm Beach, Florida

Assisting and placing of clients with affordable Public Housing

Issuing of leases, income verifications

Spreadsheet data entry (Excel) of monthly statistics on rent intake

Assisting clients on waiting lists

Input of clients information into Elite LIPH database

Processing of Applications and appraisal interview of clients

Requesting of criminal background checks

7/2005 - 5/2007 Customer Service Representative (CSR)

Landmark Insurance of the Palm Beaches, Palm Beach Garden, Florida

Assisting customers with quotes, quote Logging

Released evidence of insurance to the mortgage/title company

Renewals input into DORIS database

1/2003 - 12/2004 Office Assistant

Culpeck Insurance Broker, M nchengladbach, Germany

Issuing of insurance policies

Customer support by phone for British nationals

5/2001 - 12/2001 Kitchen Staff

Karstadt AG, M nchengladbach, Germany

3/1990 - 4/2000 Staff Administrative Resource Associate

South Florida Water Management District, West Palm Beach, Florida

Assisting applicants in completing pumpage reports and inquiries regarding

Permit files

Input of water levels and chlorides on monitored well data and water

treatment report into Oracle database

Date entry of monthly statistics on pumpage report into oracle database

Logging, tracking, and verification of permit data

Data entry of calculations for water shortage charts and preparation of

records for archival storage

6/1989 - 2/1990 Human Resources / Administrative Technician

South Florida Water Management District, West Palm Beach, Florida

Correspondence with applicants regarding position openings

Assembly of files, photographing, and SFWMD ID cards for new employees

Ordering of brochures and forms for insurance, benefits, and orientation

packets

Reserving of conference rooms for new hire orientation

EDUCATION

2011 - 2012 DAA Deutsche Angestellten Akademie, M nchengladbach, Germany

Geman Language Test for Immigrants (Goethe-Institut e.V. / telc GmbH)

2006 Central Insurance School, Inc., Clearwater, Florida

Customer Service Representative 4-40 License (CSR)

2001 - 2002 B n dict Wirtschafts- und Sprachenschule, M nchengladbach,

Germany

1987 - 1988 American International Insurance School, New York

1976 - 1977 American Business Institute, New York

1972 - 1976 William Maxwell Vocational School, Brooklyn, New York

GENERAL SKILL

Microsoft-Office Suite

Internet User

Typing 80 wpm

General office duties

Contact this candidate