Manager Customer Service

Debi Lengyel

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*** ********** ****** * Riverside, CA 92506 * ********@*****.***

(951) - 780-1247 home, (951) - 218-0734 cell

Accounts Receivable/Credit & Collections Manager with 27 years' experience,

and a solid background in sales, c/s, chargebacks, contracts, rebate, & A/R

& finance areas.

SUMMARY

Extensive experience in managing Chargebacks, Rebate, C/S, & A/R functions.

Perform all aspects in the Credit and Collection process. Skilled in

resolving all complex related customer disputes. Implement successful

strategies to reduce items in dispute as compared from year to year.

PROFESSIONAL EXPERIENCE

Watson Pharma, Inc.

Manager of A/R

Accomplishments:

2004-Present

. Managed a staff of 7, A/R Specialists

. Compliance of A/R procedures as they adhere to Sarbanes Oxley &

corporate policy

. Assisted in the Implementation of the B of A Image Lockbox system

and set-up customers on EDI/EFT/CTX payment processing

. Administered direction on Ship Discrepancy Tracking system as it

related to the A/R functions and completed UAT testing

. Assisted in the study of the Hackett Group that identified

department deficiencies. Conclusion determined the department was

proficient in all requirements, rated as World Class

. Annual credit analysis on 400+ customers, and all collection

activity

. Monthly reporting including Bad Debt Analysis, Return Goods

Processing, A/R Terms Review & reports as required

. Team member in drafting, "Returns Goods" policy

. Annual review of Contract renewals for high level customers as they

related to Returned Goods and their costs

. Identified cost deficiencies related to Wholesaler batch return

process and implemented cost savings procedures to identify

contractual pricing

. Team member on RFP process to select Third Party Return processor,

implemented system enhancements, and completed UAT testing

. Daily review and release of all Rebate/Return/Slotting

Allowance/Promotional allowances, Failure to Supply and

Shortage/Damage documents

. Successfully completed the transition of 4 pharmaceutical

acquisitions. Integrated a/r balances and resolved open items in

dispute

. Manage of Recall lots and adherence to policy procedures

Teva Parenteral Sales, Inc., Irvine, CA

Manager of Revenue Accounting 1991-

2004

Accomplishments:

. Managed a staff of 6 revenue accounting, (A/R), coordinators

responsible for return authorization, credit/debit memo research &

processing, collections, (disputes) & account reconciliation, new

account set ups/licensing, credit evaluation, & cash application

. Monitored compliance of contractual rebates and authorized their

approval

. Dso averaged 32 days or less

. Monthly reporting to include dso, returns lag time analysis,

chargeback reserve analysis, quarterly sales recognition, roll

forward schedule, cash discount analysis, doubtful allowance, a/r

account reconciliation and daily a/r tie out schedule, etc

. Compliance of Revenue Accounting procedures as they adhere to

corporate policy

. Participation on specific project driven teams as they relate to

finance, sales, rebate, chargeback & customer service. Administered

direction towards the implementation of the I-Many software

conversion to cars & completed UAT testing

. Developed quarterly reporting & monitored wholesaler diversion

. Designed & implemented rebate tracking system, payment processing,

& monitored contractual agreements in BPCS software

. Team member in the drafting of the current return goods policy &

procedures

. Assist in A/R Audit process

. Developed all a/r processes

COMPUTER SKILLS

Windows 95/98/2000/XP, Word, Excel, Outlook, Lotus Notes, Kronos, Imany

(Cars), Bpcs, Macola, AS400, D & B, Pc based systems, BW Analytical

Analyzer, SAP

CERTIFICATE PROGRAMS

Organize & Tighten Accounting Controls & Programs

Debits & Credits: How Accounting Really Works

Employee Performance Evaluations

Collection Skills, (D & B)

Financial Statement Analysis

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