Real Estate Customer Service

Professional with extensive experience in high level executive

administration, corporate commercial real estate, legal administration,

and risk assessment. Recognized for delivering high-quality service and

product within diversified, fast-paced, and consumer-driven environments.

Professional Skills

- Over 20 years of high level executive administrative support.

- Strong proficiency with Microsoft Office products including MS Excel,

MS PowerPoint, MS Word, and Outlook.

- Managed travel for executives and employees, including tracking

locations, managing expense reports, etc.

- Proactive self-starter with ability to anticipate challenges without

specific direction.

- Detail oriented with strong organizational skills and the ability to

handle multiple projects simultaneously while meeting deadlines.

- Strong interpersonal skills, professional demeanor and strong

presentation skills.

- Self-confident, self-starting individual who has demonstrated the

ability to work independently and manage time effectively.

- Excellent written and oral communication abilities.

- Able to adjust and adapt to diverse personalities and changing

priorities.

- Ability to work professionally and diplomatically with clients as well

as all levels of management.

- Outstanding customer service and reporting skills.

Technical Skills

Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook),

Visio, MapPoint, Regis Demographic Software, Peruse Lease

Administration Software, Great Plains Software

Professional Experience

LFF Investors, Inc. f/k/a Lifestyle Family Fitness, Inc. ( Tampa, FL 2012-

2013

Administration (2012-2013)

- Reported directly to and supported the Chief Financial Officer.

- Provided all administrative support including, but not limited to:

o Prepared comprehensive and confidential reports and

presentations;

o Organized meetings of the executives and Board Members;

o Managed my supervisor's calendar and appointments;

o Managed travel arrangements;

o Handled incoming phone calls;

o Worked with vendors and clients to resolve any outstanding

issues;

o Worked with shareholders to provide and retrieve all required

documentation;

- Handled accounts payable and accounts receivable using Great Plains

software.

- Handled outstanding Human Resources employment issues.

- Handled outstanding legal and risk management issues by working with

attorneys, adjusters, and clients.

- Assisted with corporate governance issues.

Lifestyle Family Fitness, Inc. ( St. Petersburg, FL 2004-2012

Executive Assistant to President/Risk Mgmt & Real Estate Specialist

- Supported the President of the company, the CFO, VP of Real Estate and

the VP of Operations

- Prepared comprehensive and confidential reports and presentations.

- Planned and coordinated Board of Director meetings, off-site corporate

meeting and projects.

- Arranged, coordinated, and tracked all corporate business travel

arrangements, including flights, hotels, car rentals, and itineraries.

- Handled all confidential information using judgment and discretion.

- Interacted with Board members, C-Level Executives and employees with

professionalism, positive attitude, and tact in versatile situations.

- Served as a liaison between other departments and external customers

in the resolution of administrative and operational issues.

- Processed Insurance Incident Reports while working with the insurance

company and attorneys to resolve any claims.

- Worked directly with attorneys regarding various corporate legal

issues and intellectual property rights.

- Evaluated current insurance coverage and assisted in policy renewal

negotiations. Oversaw various corporate insurance policies including,

but not limited to, General Liability, Property, Flood, Workers

Compensation, D&O and Crime.

- Served as the primary intermediary with insurance brokers and

adjustors, attorneys, carriers and LFF field team. Served as liaison

between lease property owners and LFF management and field team.

- Analyzed statistical and demographic data to identify potential new

locations, expansions or club remodeling.

- Prepared comprehensive and confidential reports and PowerPoint

presentations for the Real Estate Committee.

- Analyzed various property lease file information and assisted in

renewal, amendment, extension and new lease negotiation.

Valco Enterprises, Ltd. (dba Roll-a-way) ( St. Petersburg, FL

Administration (1993-2004)

- Reported directly to the President of this $12 million manufacturing

company with duties including the supervision of all corporate

processes.

- Resolved problems brought to me by managers, sales representatives,

and employees internally along with customers externally.

- Reviewed and approved all retail, wholesale and commercial contracts

received by the corporate office.

- Reviewed and approved all corporate contracts and legal documents.

- Monitored all corporate legal issues which include working closely

with the corporate attorneys.

- Coordinated the collection of outstanding receivables within the

branch divisions as well as wholesale division. Reduced the

outstanding accounts receivable from $1.8 million to $600,000.

- Organized and chaired dealer conferences for company.

- Created the company newsletter.

- Implemented the company Quality Assurance Team consisting of members

from each department from sales to installation.

- Established and maintained the company marketing budget for both

corporate advertising and telemarketing.

- Supervised the Telemarketing Department consisting of the

Telemarketing Manager along with 20 employees.

Education

Master of Business Administration Florida Metropolitan University (

Clearwater, FL

Bachelor of Science in Liberal Arts Columbus State University ( Columbus,

GA

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