Customer Service Administrative Assistant
Resume:
DETTRA GILES
*** ***** ******, *******, *** York 14204
******@*******.***
SUMMARY OF SKILLS:
Motivated, resourceful, professional individual with a mastery of office skills and a strong
background in office administration and customer service.
Excellent interpersonal skills and the ability to effectively interact with people at all levels of
responsibility and diverse backgrounds, identify needs, and present solutions. Able to
effectively and efficiently manage multiple tasks simultaneously with great Attention detail.
Exceptional organizational, oral and written communication skills.
Demonstrated ability to work well independently or as part of a team.
Comprehensive knowledge of various computer software including Excel, Powerpoint Office,
Internet, Access, and industry specific applications such as Fast Data, Imaging Credit
Commander and Dispatch systems.
EXPERIENCE:
WM-RECYCLE AMERICA Williamsville, New York
Customer Service Logistic Specialist (2008 to 2012)
Schedule trailer loads, Data Entry, buy and sell raw material to commercial companies Phone
calls with customers on daily basics worked closely with Account Managers E -mail
correspondence daily
All carrier request, maps, miles, distance, etc.
Monthly pricing on raw material
Billing specialist for Inbound and outbound
All collections disputes on invoices from (WMRA)
Have strong communication skills problem solver.
Knowledge of the internet, worked independently and multi-task.
FEDEX TRADE NETWORK Buffalo, New York
Customized Processing Specialist (2004 to 2008)
Responsible for all release of cargo, classification and data input for FedEx Trade Network
Specialists are responsible to ensure all shipments are release in a timely order so our
Customers updated there tracking system
Analyzes documentation to determine admissibility and arrange for the type of release
Required with customs and FedEx Network transports and brokerage express systems
Must be able to determine when documents are required by U.S. Customs or other Federal
Agencies And to ensure they are present and correct for release
To complete classification of all imported merchandise by determining the proper tariff
Classification and any associated duty and tax rate
Have worked with numerous computer programs and systems indexing, scrolling, auditing
Cages and textile shipments
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GE CAPITAL AUTO FINANCE SERVICES Buffalo, New York
Administrative Assistant (2001 to 2004)
Compose and distribute pertinent and confidential correspondence, graphic presentations
Reports, charts meeting minutes and other materials to officers of the company Handles a high
volume of phone lines with confidence and professionalism
Schedule and confirm meetings, travel, seminars and training programs. Reconcile T&L
expenses Point person for visiting associates and trainers from India make lodging and travel
arrangements
Ensure a safe productive and pleasurable stay
Responsible for accurate tracking and entry of all AP/AR
Extensive daily use of computer utilizing a variety of software and hardw are applications
Maintain office inventory, order all supplies
Train staff on new procedures, prepare instructional aids, and answer questions Customer
Service ACS Secretary (1996 to 2004)
Performed all office functions as Administrative Secretary to ACS Department Responsible for
30,60, and 90 day collections utilizing various call strategies resolved
Disputes in an assertive and professional manner knowledge of prime and subprime collections
Comprehensive understanding of GE values and Six Sigma
ACHIEVEMENTS:
2000 Summit Award Winner
2000-2001 Outstanding Job Award
2001-2002 High Performance Award Winner and Team Spirit Winner
EDUCATION:
Bryant @ Stratton Business Institute
Associate Degree Business
Lamar University, Beaumont, TX
Communication – Business
REFERENCES:
Available Upon Request
Contact this candidate