Manager Customer Service
Resume:
Yolanda M Velasquez
Kingwood TX 77339
*********@****.***
Objective:
To obtain an administrative position with a reputable company that allows
me to employ my great communication skills and expertise in performing
secretarial tasks effectively.
Career Summary
An energetic bilingual and determined team member who is result and growth
oriented and is seeking to take on the responsibilities of system
requirements gathering and design by taking advantage of technology
knowledge and skills. A highly motivated professional with five years of
experience in an administration leadership role. A proven leader and team
member with excellent communication skills and the ability to
conceptualize, develop and implement various solutions to current and
previously unresolved needs and/or problems.
Core Competencies
* communication skills
* bilingual (read write interprete) spanish
* organization and planning skills
* information collection and management
* attention to detail
* decision-making and judgment
* initiative
* confidentiality
* team work
Technical Skills
* MS Word Office Suite
* Outlook
. Quickbooks
. Spread Sheet
. Word Press
. Typing skills WPM 42
Professional Experience
2009 - 2010 P&P Computer
Repair New Caney, TX
Computer Tech/Manager
. Manually examine and repair computer hardware and peripheral
components.
. Test functionality and assess problems by operating computer systems
or related.
. Troubleshoot computer systems problems.
. Take apart and re-assemble computer components and parts. Use small
handheld tools such as screwdrivers, voltmeters, etc.
. Manually set up computer systems and hardware, and install or re-
install software programs for computer users.
. Read and review technical support manuals or other materials.
. Install microcomputers and related peripheral equipment including
printers, scanners, plotters, disk drives, memory sticks, network
interface cards, and related items.
. Manage store revenue, including cash handling, deposit reconciliation
and delivery of deposits to bank.
2006 - 2009 Wireless
Point Humble, TX
Manager
. Responsible for full operation of cellular retail store
. Establish and exceed organizational performance and individual
performance goals.
. Screen and hire outstanding talent for the organization.
. Interviewing and hiring employees
. Programming and repair
. Inventory
. Billing, Receipts Reciable, Sales Records.
Public Relations,Customer Service, Resolve Customer Complaints.
.
2003 - 2006 Ihop
Resturant Porter Tx
Waitress/Asst Manager
. Write patrons' food orders on order slips, memorize orders, or enter
orders into computers for transmittal to kitchen staff.
. [pic]Prepare checks that itemize and total meal costs and sales taxes.
. [pic]Serve food or beverages to patrons, and prepare or serve
specialty dishes at tables as required.
. [pic]Escort guests to theyre table, Present menus to patrons and
answer questions about menu items, making recommendations upon
request.
. [pic]Explain how various menu items are prepared, describing
ingredients and cooking methods.
. [pic]Assist host or hostess by answering phones to take reservations
or to-go orders, and by greeting, seating, and thanking guests.
. Managed the resturant front of house operations 2 nights a week.
References
Blanca Miranda 832-***-****
Brandy Wallace 832-***-****
Judy Winder 832 -646-0154
Kathleen Kennedy - 832-***-****
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