Project Customer Service

Stephanie McGhee-Walker

**** *** ***** **** **** 770-***-**** (C)

Powder Springs, GA 30127 E-mail: srmwalker@

gmail.com/ *********@**.***

Objective Seeking opportunity in Client Relations, Business Management and/or Technology.

Experience in Account Management, Finance, Sales, Professional Services.

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Experience managing staff onsite and offsite.

Summary of •

Certifications in Telecommunications, Database Management, Project Management and industry

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Qualifications

standard Storage solutions.

Extensive understanding of information technology products, services, hardware and software.

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Additional proficiencies are in project managed focused on the software development lifecycle (SDLC)

experience.

Experience with various Reporting tools, Project Management tools, Operations Systems, Storage

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Solutions.

Consultant

May 2007 to Present The Tech Girl Atlanta, GA.

Professional

Consulting Company with a focus on delivering solutions in the following areas: Consulting, Solutions

Experience Design, Technical Support, Web Design and Web Hosting. Also offers Marketing Solutions in creating

Business Plans, Marketing Strategies, Gather feedback for customer satisfaction, product ideas, sales

feedback, pricing, promotions, and other marketing programs. Additionally, we offer Project Management

services which focus’ on PMBOK and CMMI procedures allowing us to get that hard to manage project in

on time and under budget.

Client Relations Manager

October 2007 to November 2011 SunGard Higher Education Atlanta, GA.

Key leadership role which encompassed business growth, successful service delivery, and customer

satisfaction. Performed several critical functions: Built professional relationship with Clients, Growing the

Business: Developed and Executed an Account Growth Strategy. Worked with Market Unit Sales

Executives to gain brand recognition. Worked with Project Managers to ensure Consultant utilization stays

above 90%. Provided Quality Assurance to clients by serving as the SunGard Higher Education liaison for

all territory affairs. Achieved Customer Satisfaction through delivering consistent results among clients in

Georgia. Delivered contracted commitments on time and within expected budget. Provided Financial

Account Management by negotiating terms that fit both corporate and client standards.

Project Manager

April 2006 to October 2007 ACS Government Healthcare Solutions Atlanta, GA

Managed assigned group of Project Support Staff who provide on-site project management/administrative

support and coordination to various contract(s), project(s) or task(s). Participated in the introduction and

implementation of overall Affiliated Computer Services operating standards, practices, and procedures.

Established internal controls and monitors activities of staff to ensure operating quality. Coordinated

project support for start-up and shutdown. Created, compiled and updated status reports, work plan,

action/issues log. Provided documentation backup for Project Notebook, which supports Capability

Maturity Model Integrity practices. Provided information for project planning, status reporting, and issue

resolution and risk management. Interface with Team Leaders, both internal customers and client, to

obtain weekly updates on project status. End project procedures include facilitating Lessons Learned

procedures. Additional responsibilities included role as the SharePoint Administrator for Pharmacy

Benefits Management division.

Stephanie McGhee-Walker Page 2

Technology Consultant (contract)

September 2005 to April 2006 The Sunrise Group Birmingham, AL.

Assisted with all aspects of implementations including (but not limited to): solution design, business rule

development, user interface configuration, external system integration, user and supplier set-up, client

change management, technical / end-user training and project management which assisted in a successful

merger data centers and company assets of Bleu House Data Processing and The Sunrise Group. Acted as

a liaison between the customer and various groups within these two organizations such as Technical

Support, Sales, and Product Management.

Implementation Consultant (contract)

February 2005 to September 2005 Dow Jones Reuters LLC. Atlanta, GA.

Product training and development for existing client base on Factiva products and services. Conducted

product demonstrations and implementation of software rollouts into new and/or existing accounts. Held

regular executive briefings with CIO and CEO’s in order to keep them current, to exchange ideas and

ultimately, to identify growth opportunities for local sales teams. Identified and mobilized internal

resources to maximize revenue opportunities and ensure customer issues are handled consistently and

effectively.

Storage Consultant –BrightStor Product Brand, Academic Vertical

July 2003-January 2005 Computer Associates Tampa, FL.

Developed designs for qualified BrightStor opportunities for and/or delivery to customers to be included in

proposals, statements of work, and detailed implementation plans, ensuring critical architectural

requirements are maintained throughout implementation when design changes are made and ensuring

technical continuity for customer from pre-sales to completion of delivery. Gathered customer

requirements and translating to presales conceptual design and detailed implementation specifications,

reviewing designs as requested by the Architecture community and mentoring architects within the

geography.

Relationship Manager

June 2001-February 2003 Total System Services (TSYS) - E-Business Services Columbus, GA.

Worked with Sales, Technical, Development and Implementation teams to solidify new business and

ensure successful implementation and support of credit care and hosting services through software

development lifecycle. Maintained ongoing relationships by providing technical assistance, reviewing

budget and web hosting contracts and logistics. Provided complex issue resolution, project management,

cross-functional team leadership, client training seminars, client advisory board conferences, extranet

information, maintaining Service Level Agreements, up selling, providing adhoc reports and status

reporting.

Channel Account Manager

December 2000-July 2001 Telemate Software Dunwoody, GA.

Found, recruited and sold one and two-tier Internet networking vendors in a multi-state (mid-west)

territory. Daily activities included demonstrations of the NetSpective software and hardware products and

it unique fusion with the Crystal Reporting engine. Provided comprehensive Internet usage reporting for

exceptionally large volumes of network device logs. Established services lead generation, sales support to

reseller accounts, solution development, presentation/reseller sales training delivery, relationship

development/maintenance; trade shows/marketing efforts and doing product demonstrations. Additional

responsibilities included working directly with end user referral accounts. Traveled up to 30% nationally.

Software: Proficient in all Microsoft Product suites: Excel, MS Project, Outlook, PowerPoint, SharePoint,

Visio and Word. Lotus Product suites: Collaboration and Application tools. Reporting tools: Crystal

Computer Experience

Reports. Internet Browsers: Firefox, Internet Explorer and Safari. Diagramming Applications:

SmartDraw Storage Products: BrightStor Product line Operating Systems: Linux, Windows and OS/2

Warp. Hardware: Compaq/HP, IBM, Dell, Toshiba, and Sun. Programming Languages: Java

Database: SQL Server Additional skills include: Web Design, Web Hosting, WBS Chart Pro, Business

Continuity Planning, Cloud services, Disaster Recovery Planning, SaaS, and Risk Mitigation.Working

knowledge of: HTML, JavaScript. Experience with relational databases and data warehouses.

University of Montevallo, Bachelor of Arts, Psychology

Colorado Technical University, Masters of Science, Information Technology Management

Education

Stephanie McGhee-Walker Page 3

Awards Received

IBM Marketing Excellence Award

IBM Olympic Gold Award

IBM Customer Service Award, Commendation from Vice President of IBM Americas

IBM Wall of Fame, Customer Service

Most Valuable Player, Q1 BrightStor Product Brand, Computer Associates

Eagle Team of the Month, ACS Government Healthcare Solutions, Ohio JFS Project

AM Jazz Club, SunGard Higher Education, 2008, 2010

IBM Large Systems Training Certificate

IBM Credit Corporation Internet Lease Training Certificate

Certifications/Training

University of Pioneer Training Program

Solutions Selling, Lotus Development Corporation

Telemate NetSpective Reporter utilizing Crystal Reporting Engine/NetSpective WebFilter Specialist

TSYS Bankcard Processing Course

Computer Associates Storage Training 1

Computer Associates Storage Training 2

Colorado Technical University Database Management Certificate

Colorado Technical University Networking and Telecommunication Certificate

Colorado Technical University Systems Analysis and Integration Certificate

Colorado Technical University Project Management Certificate

Software Lifecycle Management (SLIM) Certificate

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