Customer Service Quality Assurance

Chelsea Renee’ Nelson

407-***-**** ********@*****.***

Summary

Skilled and personable Office Assistant with 5 years’ experience providing consistent, approachable customer service and full range of office support.

• Technical Skills: Adept with Microsoft Office (Word, Excel, PowerPoint, Outlook) Patron, Yardi and One Site.

• Administration: Provide exceptional administrative support to peers and senior management.

• Communication: Outstanding communication skills; continuously project a highly polished professional image.

Experience

Honey Baked Ham Sales and Marketing 2012-2013

• Provided marketing assistance to existing and prospective clients.

• Assisted in all aspects of investment management, business, and development.

• Data Entry, inbound and outbound calls.

• Business to Business Sales.

State of Florida (Fanuiel) Team Lead 2010-2013

• Utilizes performance management information to assist with coordinating and scheduling the activities of leads and customer care representatives.

• Conducts quality assurance monitoring and assists with documenting results and coaching and mentoring team members for continuous improvement.

• Accounts payable, accounts receivable and collections.

Regions Bank Member Services 2007-2008

• Process all transactions for members in person or via telephone including deposits withdrawals loan payments cash advances and transfers.

• Interview loan applicants gather required information for a credit application and explain loan options rates terms and collateral.

Cypress Pointe Apartments Assistant Property Manager (Property Manager Trainee) 2002-2006

• Budget and monthly variance reports using One Site.

• Data entry, leasing, monthly marketing, closing ratio at 90%.

• Accounts payable and receivable.

• Implemented lease renewals for residential retention.

• Maintained rental collections, delinquent balances, and legal documents.

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