Customer Service High School

Zachary E. Matthews

**** **** ***** *****

Elkton, FL 32033

Phone: 904-***-****

****.***********@*****.***

Objective

Working with clients, providing excellent customer service, financial strategies and professional experience in

designing the best plan for their financial future

Ability Summary

Worked in a call center environment, answered inbound client calls and made outbound client calls regarding

their mortgage

Designed specific strategies to assist clients with their mortgage purchases

Analyzed specific client financial information in order to design the best action plan for meeting the

Client’s needs and goals

Collected, reviewed and maintained client confidential financial information for Mortgage Underwriting review and

approval

Maintained constant communication with the client concerning their mortgage approval process

Set proper expectations for loan origination, documentation requirements and guidelines for the loan process

Worked collaboratively with underwriting and loan processors to achieve the optimum closing process

Constantly asked the client for their questions and feedback throughout the loan process

Attended daily team meetings and regular weekly mortgage product training meetings

Maintained ongoing educational training and licensure standards

Regularly worked extra hours to assist clients

Received praise from clients, supervisors and team members regarding excellent service and satisfaction

Strong customer service skills and training

Provided excellent client service about products and benefits and resolving client concerns

National NMLS Licensed Mortgage Loan Originator

19 State Mortgage Loan Originator Licenses

Employment History

Mortgage Loan Originator

02/2012 - 02/2013 PHH Mortgage 5201 Gate Parkway, Jacksonville, FL

Designed the best mortgage strategies for clients

Nationally licensed mortgage loan originator, my NMLS number is 888642. Licensed in 19

States, including the District of Columbia

I am a licensed Mortgage Loan Originator in the following

states; ME,NJ,MD,VA,NC,FL,MS,TX,AR,OK,KS,IL,IN,OH,LA,ND,CA,HI and DC.

Professional Employee Representative

07/2003 - 02/2011 American Federation of State,

County and Municipal Employees

Augusta, Maine

Member Representative for employees, assisting members with questions or concerns regarding their pay,

benefits and conditions of work

Excellent public speaking and individual counseling skills

Regularly made formal presentations to state legislative committees, community organizations, employees,

employers and constituent organizations

Directed internal and external outreach, communications, press and media relations

Experienced in planning, research and report writing

Excellent self-starter and skilled in setting business appointments

Excellent documentation and performance skills

Teacher

09/2002 - 06/2003 Waterville Public Schools Waterville, Maine

Teacher/tutor for high school and middle school students in the Alternative Education program

Worked with students with mild learning difficulties and other issues affecting their performance

Taught English, History, Math and Science

State Legislator

01/1998 - 01/2002 Maine State Legislature Augusta, ME

Represented the people of my legislative district and Maine

Legislative service on labor, commerce, legal affairs and conservation for over 14 years in the State House and

the State Senate

Very involved with issues on the Maine’s economy, small business, education, health care and infrastructure

Education and Training

Issuing Institution Location Qualification Course of Study

University of Maine Augusta ME Teacher certification Education Secondary

Barrington College, Bachelor's Degree American Studies/History

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Expiration Date

NMLS License National Mortgage Loan

Licensing Board

08/2012

Florida Licensed Life

and Annuity Agent

Florida Department of

Financial Regulation

11/2011 11/2014

Certificate of

Achievement / Sales

Manus Group 06/2011

State of Florida Teacher

Certification

FL 05/2011 02/2014

Honors & Activities

Headmaster's Award and Most Valuable Athlete in High School

College student body Vice President and varsity letters in soccer and baseball

College intern in Washington, D.C. for former U.S. Senator Pell of Rhode Island

Served on many boards and commissions such as; the local community college, the Crisis and

Counseling Agency and non-profit organizations

Additional Information

Ready to begin work immediately

Contact this candidate