Customer Service Quality Assurance
Resume:
JOHN EDWARD MARTIN
*** ******** **** *****, ** **361
******@*********.***
As you review my résumé, you will see that I have had a successful career in
plant facilities management and electrical engineering project coordination. My
experience encompasses supervision, purchasing, project management, and
telephone and network administration. Given these skills, I am confident that I
have the background to make an immediate contribution to your organization. I
offer:
Solid organizational and planning skills for handling multiple
projects and supporting the sales process
Skilled in providing leadership to departments and directing up to
50 employees
Proven experience in mentoring and coaching technicians and
craftsmen
Broad expertise in electrical engineering and maintenance
Demonstrated expertise in developing sources for outsourcing
contracts
Quality assurance and Customer Service skills
I would appreciate an interview to discuss your immediate and long term goals
along with my qualifications. At that time, we can see how my strengths can
complement your team.
Thank you for reviewing my résumé. I look forward to hearing from you in the
near future.
Sincerely,
John Edward Martin
JOHN EDWARD MARTIN
311 Savannah Park Pryor, OK 74361
******@*********.***
FOCUS
Pursuing a leadership position using facility management skills to achieve productivity,
quality, customer service and safety goals.
BRIEF
More than eight years of experience as Facility Manager in multiple areas combined
with experience as an Information Systems Manager, Electrical Engineering Project
Coordinator, Electrical project supervisor, Industrial Engineering Manager and
Quality Assurance Service Manager:
Strategic Planning Resource Allocation Contract Administration
Supervision Team Building Process Improvement/Lean
Broad based experience negotiating, administering, and overseeing outsourcing and
purchasing of all maintenance products
Supervisory and leadership skills necessary for directing teams, overseeing projects,
evaluating performance
Project management experience necessary for allocating resources, delegating
activities and achieving results
Over 3 years Manufacturing Quality Assurance experience for maintaining a quality
product, Customer Service experience for maintaining good communications with
the customers and representatives.
CAREER HISTORY
RAE Corporation, Pryor, OK May 2009 to Present
Quality Assurance, Customer Service Manager
• Manage quality assurance and test facilities in a fast paced manufacturing
environment. Manage customer service and parts sales while supervising 17
employees; company implementing Lean
• Manage $500,000 warranty budget
• Oversee parts operations with responsibility for maintaining parts inventory,
increasing inventory turns and boosting sales
• Schedule service technicians for factory assisted startups and warranty service
• Build and manage alliances with customers and vendors as well as strengthen
communications with internal departments
• Implement process improvements as department manager for multiple
departments
Initiate process quality assurance programs for coil quality and testing;
oversee equipment testing
Implement business development strategies that improved customer
retention
Increased part sales in a solution oriented environment
Labinal, Inc., Pryor, OK Feb 2000 to May 2009
Plant Engineering, IT, IE, Project Manager.
Manage all facilities, machining, tooling, and equipment maintenance. Procure
all maintenance parts and supplies
Supervise 14+ technicians and 3 departments of 50+ employees
Act as project manager for all new expansions including 80,000 sq ft expansion
in a Lean environment with continuous process improvments
Responsible for $50,000 maintenance inventory and $600,000 annual operating
budget
Selected as department manager for Information Technology with
accountability for designing and implementing Infrastructure
Performed department management functions for wire jig board tooling and test
tooling in manufacturing; additionally selected for department manager of
Industrial Engineering
Responsible for administration of the Nortel telephone system
Grede Foundries, Inc., Pryor, OK Jan 1987 to Feb 2000
Information Systems Manager
Supported OS/2, Windows NT LAN as well as AT&T Telephone Systems;
determined needs of individual users and implemented strategies to improve
processes
Maintenance Supervisor
Scheduled and coordinated sub contractors with plant maintenance for multi
maintenance projects
Electrical Engineering Project Coordinator/ Maintenance Project Electrician
Analyzed needs and developed program using Symax PLCs
Supervised electrical projects within facility
Jan 1985 to Jun 1986
CMI, FAA Center, Oklahoma City, OK
Electrical Project Supervisor
Supervised installation of electrical projects at the FAA facility
Received, revised, and re estimated projects from FAA government inspectors
EDUCATION
Rogers State University, Pryor, OK Business
Sooner Trade School, OKC, OK Combination Electric and Heating/Air Conditioning
& Refrigeration
Journeyman Electrician License
AT&T Lucent Technologies
System Administration – Program Telephone Systems/Voice Mail Certification
Nortel Programming and Maintenance
References Provided Upon Request
Contact this candidate