Post Job Free

Resume

Sign in

Customer Service Quality Assurance

Location:
Claremore, OK, 74361
Posted:
August 26, 2013

Contact this candidate

Resume:

JOHN EDWARD MARTIN

*** ******** **** *****, ** **361

918-***-**** 918-***-****

ab5tad@r.postjobfree.com

As you review my résumé, you will see that I have had a successful career in

plant facilities management and electrical engineering project coordination. My

experience encompasses supervision, purchasing, project management, and

telephone and network administration. Given these skills, I am confident that I

have the background to make an immediate contribution to your organization. I

offer:

Solid organizational and planning skills for handling multiple

projects and supporting the sales process

Skilled in providing leadership to departments and directing up to

50 employees

Proven experience in mentoring and coaching technicians and

craftsmen

Broad expertise in electrical engineering and maintenance

Demonstrated expertise in developing sources for outsourcing

contracts

Quality assurance and Customer Service skills

I would appreciate an interview to discuss your immediate and long term goals

along with my qualifications. At that time, we can see how my strengths can

complement your team.

Thank you for reviewing my résumé. I look forward to hearing from you in the

near future.

Sincerely,

John Edward Martin

JOHN EDWARD MARTIN

311 Savannah Park Pryor, OK 74361

918-***-**** 918-***-****

ab5tad@r.postjobfree.com

FOCUS

Pursuing a leadership position using facility management skills to achieve productivity,

quality, customer service and safety goals.

BRIEF

More than eight years of experience as Facility Manager in multiple areas combined

with experience as an Information Systems Manager, Electrical Engineering Project

Coordinator, Electrical project supervisor, Industrial Engineering Manager and

Quality Assurance Service Manager:

Strategic Planning Resource Allocation Contract Administration

Supervision Team Building Process Improvement/Lean

Broad based experience negotiating, administering, and overseeing outsourcing and

purchasing of all maintenance products

Supervisory and leadership skills necessary for directing teams, overseeing projects,

evaluating performance

Project management experience necessary for allocating resources, delegating

activities and achieving results

Over 3 years Manufacturing Quality Assurance experience for maintaining a quality

product, Customer Service experience for maintaining good communications with

the customers and representatives.

CAREER HISTORY

RAE Corporation, Pryor, OK May 2009 to Present

Quality Assurance, Customer Service Manager

• Manage quality assurance and test facilities in a fast paced manufacturing

environment. Manage customer service and parts sales while supervising 17

employees; company implementing Lean

• Manage $500,000 warranty budget

• Oversee parts operations with responsibility for maintaining parts inventory,

increasing inventory turns and boosting sales

• Schedule service technicians for factory assisted startups and warranty service

• Build and manage alliances with customers and vendors as well as strengthen

communications with internal departments

• Implement process improvements as department manager for multiple

departments

Initiate process quality assurance programs for coil quality and testing;

oversee equipment testing

Implement business development strategies that improved customer

retention

Increased part sales in a solution oriented environment

Labinal, Inc., Pryor, OK Feb 2000 to May 2009

Plant Engineering, IT, IE, Project Manager.

Manage all facilities, machining, tooling, and equipment maintenance. Procure

all maintenance parts and supplies

Supervise 14+ technicians and 3 departments of 50+ employees

Act as project manager for all new expansions including 80,000 sq ft expansion

in a Lean environment with continuous process improvments

Responsible for $50,000 maintenance inventory and $600,000 annual operating

budget

Selected as department manager for Information Technology with

accountability for designing and implementing Infrastructure

Performed department management functions for wire jig board tooling and test

tooling in manufacturing; additionally selected for department manager of

Industrial Engineering

Responsible for administration of the Nortel telephone system

Grede Foundries, Inc., Pryor, OK Jan 1987 to Feb 2000

Information Systems Manager

Supported OS/2, Windows NT LAN as well as AT&T Telephone Systems;

determined needs of individual users and implemented strategies to improve

processes

Maintenance Supervisor

Scheduled and coordinated sub contractors with plant maintenance for multi

maintenance projects

Electrical Engineering Project Coordinator/ Maintenance Project Electrician

Analyzed needs and developed program using Symax PLCs

Supervised electrical projects within facility

Jan 1985 to Jun 1986

CMI, FAA Center, Oklahoma City, OK

Electrical Project Supervisor

Supervised installation of electrical projects at the FAA facility

Received, revised, and re estimated projects from FAA government inspectors

EDUCATION

Rogers State University, Pryor, OK Business

Sooner Trade School, OKC, OK Combination Electric and Heating/Air Conditioning

& Refrigeration

Journeyman Electrician License

AT&T Lucent Technologies

System Administration – Program Telephone Systems/Voice Mail Certification

Nortel Programming and Maintenance

References Provided Upon Request



Contact this candidate