Customer Service Manager

Location:

Posted:

August 27, 2013

Daniel James Lee

*** *. ******* ***, *******, Montana 59715 **********@*****.*** Tel: 406-***-****

Personal Statement

I am a hardworking, detail oriented Montana State University student who is looking to get his foot into the

business world. I’m an independent worker but thoroughly enjoy working in a team centered environment. Most

of my jobs have required strong customer service skills as well as great coworker relations. They also have

demanded to be right the first time and the ability to multitask. I believe that I have met all of the demands of my

previous work environments and am ready to meet and exceed yours.

Work Experience

Night Manager (Oct 2006 – Dec 2012)

Welch Village Ski Area, Welch, MN 55089

In this job I worked as a general worker in the rental shop for 2 years. After that I was promoted to a night

manager where I would be in charge of one or two other people. Tasks involved were;

• Assisting customers through the rental process

• Adding hours for paychecks

• Adjusting skis to customers specifications

• Cash Register

• Cleaning the work space at the end of the night(cleaning of counters, sweeping, vacuuming)

Ramp Service: (May 2012 – April 2013)

World Wide Flight Services, Bozeman, MT 59715

Serviced planes in the areas of baggage, de- icing, cleaning

• Remove bags from and place on the aircraft

• Removal all ice and snow from aircraft using a de-ice bucket

• Clean aircraft at the beginning and end of each day.

Education

Bachelor of Science (Aug-2010 - Present)

Major: Economics Minor: Accounting

Montana State University, Bozeman, MT

Sigma Chi Fraternity (April 2011 – Present)

Positions Held:

Annotator – Record officer reports during meeting.

Historian – Record semesterly history of fraternity.

Summer Treasurer – Prepare a semesterly budget, manage

finances of the fraternity. In this position I dealt with bi-

monthly operations of Quickbooks 2011.