Customer Service Medical

Stacy Williams-Babb

**** * ****** ** *** ***/Washington, DC 20019/(C) 301-***-**** (E)*******@*******.***

CAREER OBJECTIVE: Seeking a challenging and rewarding position where education, knowledge and experience

will further my goals in an organization that promotes personal growth and professional advancement in the Medical

Field

Integrated Dermatology of 19th Street 06/11- Present Washington, DC Position:

PSR (Patient Service Specialist)

Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage

slip for response by medical personnel.

Registers patients by verifying that patient's record is up to date and accurate. Makes appropriate changes in

computer system and on patient's chart.

Provides exemplary customer service; treats patients and coworkers with courtesy and discretion. Greets and

directs patients, salespeople, and visitors.

Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and

pulling charts.

Check patients out with entering icd9, diagnosis and or cosmetics codes upon checking patient out to

complete super bill and collect co-pays.

Reviews medical records for completeness, assembles records into standard order, and files records in

designated areas according to applicable alphabetic and numeric filing systems.

George Washington University/MFA 08/08-06/2011 Washington, DC

Position: PSR (Patient Service Specialist)

Answers incoming calls, Manages calls in a personal, systematic and organized manner. Perform all

registration of demographic information for new patients and updates to established patients.

Schedule patient appointments, tests and procedures using a computerized scheduling system, prepares and

mails appointment notices and patient information, schedules physician referrals, processes request for

referrals, prescription and test results by using a computerized scheduling system, provides patient

instructions verbally or in writing in order for patient to prepare for appointment. Order medical record

charts, print messages, arrange transportation for patients and request sign language interpreter when

appropriate.

Takes action when assigned “bump” (i.e. patients canceled due to provider schedule change) notifies patients

of cancellation; reschedules appointment; identifies any problems to supervisor, which occur with these

cancellations.

Message taking, including Rx refill requests, lab & x-ray requests, and other messages as requested.

Forward messages to the appropriate person.

Receives/relays information regarding appointment cancellations.

Schedules, reschedules, cancels and verifies appointments.

Dewitt Army Hospital 02/08-08/08 Washington, DC

Position: Appointment Clerk

I maintain appointments for the following departments: Family Practice, Internal Medicine, Radiology,

Cardiology and Dermatology.

I maintain acute appointments for patients that have emergency needs.

Verify all specialty appointments and ensure that they’ve been reviewed by the clinic before making

appointments.

Maintain telephone consults that are typed and sent to the physician and or nurse for patient’s labs or RX

refill.

I fax and file reports that haven’t been reveled for radiology appointments.

Stacy Williams-Babb

3401 A Street SE Apt 202/Washington, DC 20019/(C) 301-***-**** (E)*******@*******.***

MFA/George Washington University 08/05-02 /08 Washington, DC

Position: Administrator Coordinator

Maintained internal control and ensure physician’s schedules are routine checked and sent out to the

department.

Fax and mail all dictation notes to referring physicians, scan and attach all referrals to patient’s appointments.

Verified patients insurance, update contact information on a daily basis for appointments

Performed heavy and light typing assignments

Handled multiple tasks proficiently and in a timely manner.

Checked patients in at front desk for routine appointments at the completion of registering the patient, a co

pay and or a percentage is taking depending on what the patient insurance requires.

Assisted in retrieving patient records and or films for the next day in clinic.

Managed and control patient’s appointments and maintain all master schedules for physicians on a daily basis.

GWU – Medical Faculty Associates 07/ 02 – 08 /05 Washington, DC

Position: Medical Records Clerk

Responsible for completing charts 3 days in advance for patients appointments

Retrieve x-rays, cat scans, and MRI’s for patients appointments

Insert all notes and or test results in patients charts

File charts alphabetical back on shelves

Ordered charts from iron mountain archive facility for patients appointments

Prepare and fax records over to patients once release form has been completed

Barton Security Company 03/00 – 07/ 02 Washington, DC

Position: Console Operator

Provided customers with assistance at all times.

Monitored all camera’s in each building

Changed all tapes each morning for following shifts

Greeted customers at the door

Answered numerous phone lines

Kept a log for any Burglaries, alarms, and or suspicious activities

Summary of Skills

Applications- Microsoft Office: Word, Excel, PowerPoint and Outlook

Education

UM UC, Adelphi MD, DEGREE -2014

Sanz School, Washington, DC, Certificate in Medical Administrative, Graduated- 2002

Spingarn Senior High School, Washington, DC, High School Diploma, Class of 1995

References Available Upon Request

Stacy Williams-Babb

3401 A Street SE Apt 202/Washington, DC 20019/(C) 301-***-**** (E)*******@*******.***

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