Customer Service Quality Control

Paul L. Adamczyk

IT Consultant – Independent Contractor – Technician – Freelancer – Specialist - Developer

*** ******** ****, ********, *** Jersey 07026 U.S.A

Phone: 201-***-**** E-mail: **********@*****.*** Website: my1fix.com

Experience

F9(Function9) (1996 ~ 2002) – Created and maintained a site for PC users full of resources such as software

downloads, network tools, repair tools, archive tools, documentation, tutorials, how-to, etc.

xF(ExTREME Fragerz) (1998 ~ 2005) - Created and maintained a site for online gaming clan xF.(username). Site

included member area for forums, custom clan training maps, patches/updates, clan game server status,

documentation such as console commands/hints.

ride20inch (2000 ~ 2005) - Created and maintained a site for a local BMX community in the NYC metro. Member

area included forums where members would discuss meet -ups, latest videos and photography. Edited and created

video footage/photography.

my1fix (2010 ~ Present) – Maintain inquiries that are posted. Provide technical support / services for those that are

assigned to me. Perform on-site repairs and arrange pick-up/drop-off.

Freelance

● Luis E. Mendoza (C.F.O. Potash One Inc. / V.P. K+S North America)

Install and maintain home network. Cisco router with 3 desktops, 2 laptops, 1 iPhone. Setup VPN and WPA.

● Sergiu Hotea (Music Producer / Remixer of ID Music - idmusic.eu)

Created backup disks of tracks, samples, VST plugins and projects. Installed new CPU, MB, GPU, and OS.

● Maciek Roszko (Construction Sub-Contractor - M.A.R. Construction)

Perform regular system maintenance and troubleshooting including antivirus scans, data backups, networking, and

system software/hardware upgrades.

● Nadia Romhen (Fashion Designer - The Art Institute of New York City)

Installed MS Office and Adobe Creative Suite on MacBook Pro. Customized all settings and options. Connected to

wireless home network. Provide support and troubleshooting.

● Luke Kaminski (Logistics Coordinator – GP Logistics JFK)

Configured and managed a safe/secure Web Server using a Dell Machine with LAMP. Installed a NAS.

Skills

Programming Languages - HTML, Java, C++, SQL, PHP, CSS, Java Script, XML, ASP, Python

Software - Word, Excel, Access, Exchange, Outlook, PowerPoint, Visual Studio, Eclipse,

Dreamweaver, Flash, Illustrator, Photoshop, Quark, QuickBooks, Wordpress, FTP, TCP/IP, Citrix,

VMware, McAfee, Symantec, Drupal, Remed y, Active Directory, VPN, SecureID

Operating Systems - Windows, Macintosh, Linux, UNIX, Android

Employment

Help Desk Analyst - CGS Technologies / KPMG - Montvale, NJ (Nov. 2012 ~ Jan. 2013)

Provided daily phone support for all end users within the firm fo r all components of the IT infrastructure and

application support. Provided guidance, assistance, coordination and follow-up on questions, problems on all system

applications, hardware and software. Windows Administration, Active Directory, McAfee Endpoint Encryption,

MySQL, Networking, iPhone and Android.

Quality Control – Meadowbrook Inventions – Newton, NJ (Feb. 2012 ~ Oct. 2012)

Handled machines for projects that required precision cutting under exposure to loud noises with equipment that was

both automated and manual to meet production requirements.

Head Teller - Marathon Bank - Fort Lee, NJ (Jan. 2011 ~ Mar. 2011)

Supervised coordinated and scheduled activities of employees engaged in teller functions, ensuring that work was

performed in accordance with established policies and procedures.

Teller - Columbia Bank - Fair Lawn, NJ (Sept. 2007 ~ Dec. 2009)

Performed transactional duties to serve members by receiving or paying out funds with high accuracy. Maintained

accurate transactional records.

● Awarded Customer Service Award in 2008

Created a new user friendly web interface which was applied by IT department.

Education

School Name Location Website Degree Major Date

P.S. 110 Brooklyn, NY ps100k.org Diploma General Education 1993-1998

St. Stanislaus Brooklyn, NY ststansacademy.org Diploma General Education 1998-2002

Kostka Academy

Murry Bergtraum New York, NY mbhsnyc.org Transfer Business 2002

Memorial HS Elmwood Park, NJ hs.elmwoodparkschools.org Diploma General Education 2002-2006

Bergen CC Paramus, NJ bergen.edu Associate Computer Science 2006-2010

Language Level of Proficiency

English Fluent

Polish Fluent

French Conversational

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