Restaurant Manager

William Shannon Longino

***** ******** **

Charlotte, NC. 28277

Phone 704-***-****

E-mail **************@*****.***

Highly motivated, solutions focused professional, within all aspects of reception, administrative and customer service management across diverse industries.

Strengths in customer service and support particularly in account maintenance, problem solving and troubleshooting sales staff support, and planning/ implementing proactive procedures and systems to alleviate problems.

+Strong leadership abilities, growth of sales, and training for new and existing employees.

+Completes assignments with a high level of speed and accuracy..

+Computer literate; knowledgeable in many Microsoft office products; able to learn and apply new software quickly.

2013- Piper Glen Country Club

Charlotte,NC

Bartender

* Customer Service and guest relations. Wine and liquor education for employees as well as classes for the clientele. Managerial duties for FOH and BOH and entire facility.

* Banquet setups and break downs as well as bar setups and break downs.

2012-2013 RxRxpress Marketing

Charlotte,NC

Administrative Coordinator

*Integrating customer service, art direction, billing, and community relations. Manage multilevel systems while increasing sales and production.

2011- Charlotte Convention Center

Charlotte,NC

Bartender-Server

* Customer Service and Guest Relations Banquet setup and break downs as well as bar setup and break downs.

2009-2011 Ballantyne Hotel and Lodge

Charlotte,NC

Bartender-Server

* Wine and liquor education for employees as well as classes for the clientele. Managerial duties for FOH and BOH and entire facility.

* Customer Service and Guest Relations. Banquet setups and break downs as well as bar setups and break downs.

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