Bridgette Pessoa

** ******* ***. ***. #*

Norwich, CT 06360

ab5r65@r.postjobfree.com

860-***-****

Summary of Qualifications:

My qualifications consist of over 20 years of administrative assistant,

banking, commercial Insurance underwriting, data entry and customer service

experience. I have gained the ability to multitask effectively displaying

good time management. I am skilled in applying microsoft applications:

Excel, and Word. I work well as a team player and independently. I am

seeking a position that will allow me to apply my skills and adapt to

change as needed while growing with the company.

Experience:

Guest Room Attendant, Hospitality Staffing Solutions, Norwich, CT -

1/13 - Current

Customer Service

Attend to guest's room after checkout

Attend to needs of the guests that stay over

Clean and stock the guest rooms

Administrative Assistant, Spherion Staffing/Met Life, Farmington, CT

09/10 - 09/11

Administrative support for a team of analysts in the Life and Casualty

Dept.

Set up callbacks for customers requesting illustrations on their account

Customer Service

Data Entry

CNA, Companions and Homehelpers, East Hartford, CT 03/10 - 08/10

Maintain clean and healthy environment

Assist elderly with daily living

Transport clients to appointments

Report any abnormal changes in vital signs and behavior

Homemaker, Panda Homecare, Glastonbury, CT 09/09 - 05/10

Maintain clean and healthy environment for client

Give companionship

Assist clients by of each one's personal needs

Underwriting Assistant, Guilford Specialty Group, Hartford, CT

05/01-05/08

Responsible for processing new submissions

Provided quotes upon request

Kept underwriting criteria updated through computerized filing system

Generated monthly renewal letters and policy changes by endorsements

Operations Clerk, Fleet Bank, Hartford, CT 1/95-08/99

Balanced check batches to an electronic balancing system

Examined check batches to identify discrepancies

Completed balancing tasks efficiently to meet nightly deadlines

Data entry/10-key pad

Customer Service/Telemarketing Representative, American Airlines, Hartford,

CT

10/92-10/93

Served as a point of contact to Blue Cross/Blue Shield policyholders

Responded to inbound calls

Provided excellent customer service

Education

Capital Community College, Hartford, CT

Administrative Assistant, 1993-1994

CNA, Certificate, Spring of 2009

Real Estate Principles Spring of 2012

Brio Academy, 2011 - 2012

Bulkeley High School, Hartford, CT 1974-1977 /Hartford Adult School

Diploma

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