Customer Service Administrative Assistant
Resume:
Bridgette Pessoa
Norwich, CT 06360
***************@****.***
Summary of Qualifications:
My qualifications consist of over 20 years of administrative assistant,
banking, commercial Insurance underwriting, data entry and customer service
experience. I have gained the ability to multitask effectively displaying
good time management. I am skilled in applying microsoft applications:
Excel, and Word. I work well as a team player and independently. I am
seeking a position that will allow me to apply my skills and adapt to
change as needed while growing with the company.
Experience:
Guest Room Attendant, Hospitality Staffing Solutions, Norwich, CT -
1/13 - Current
Customer Service
Attend to guest's room after checkout
Attend to needs of the guests that stay over
Clean and stock the guest rooms
Administrative Assistant, Spherion Staffing/Met Life, Farmington, CT
09/10 - 09/11
Administrative support for a team of analysts in the Life and Casualty
Dept.
Set up callbacks for customers requesting illustrations on their account
Customer Service
Data Entry
CNA, Companions and Homehelpers, East Hartford, CT 03/10 - 08/10
Maintain clean and healthy environment
Assist elderly with daily living
Transport clients to appointments
Report any abnormal changes in vital signs and behavior
Homemaker, Panda Homecare, Glastonbury, CT 09/09 - 05/10
Maintain clean and healthy environment for client
Give companionship
Assist clients by of each one's personal needs
Underwriting Assistant, Guilford Specialty Group, Hartford, CT
05/01-05/08
Responsible for processing new submissions
Provided quotes upon request
Kept underwriting criteria updated through computerized filing system
Generated monthly renewal letters and policy changes by endorsements
Operations Clerk, Fleet Bank, Hartford, CT 1/95-08/99
Balanced check batches to an electronic balancing system
Examined check batches to identify discrepancies
Completed balancing tasks efficiently to meet nightly deadlines
Data entry/10-key pad
Customer Service/Telemarketing Representative, American Airlines, Hartford,
CT
10/92-10/93
Served as a point of contact to Blue Cross/Blue Shield policyholders
Responded to inbound calls
Provided excellent customer service
Education
Capital Community College, Hartford, CT
Administrative Assistant, 1993-1994
CNA, Certificate, Spring of 2009
Real Estate Principles Spring of 2012
Brio Academy, 2011 - 2012
Bulkeley High School, Hartford, CT 1974-1977 /Hartford Adult School
Diploma
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