Engineer Project
Resume:
Christopher A. Barclay
Mount Vernon, NY 10552
********@*******.***
Cell 914-***-****
Professional Profile
Highly effective IT professional with a proven record of consistent
accomplishments in technical team leadership and client relationship
management.
> Skilled in recruiting and building productive technical teams.
> Extremely sensitive and responsive to client needs.
> Able to use broad based technical background to devise
innovative technical solutions.
> Committed to quality, productivity, and client satisfaction.
Certifications
Microsoft Certified Professional IBM PC Certified
Hewlett Packard Certified ITIL Foundation Level 3 for Kemtah
Group
A+ Certified 3 Com Technologies Certified
Technical Expertise
Windows 7 NT/XP/2000, Novell NetWare, Novel Console 1, Peregrine
Ticket Management Tracking System, HP Open-View Service Center Client,
MS Office 2003/2000, Lotus Notes, Exchange, SQL, TCP/IP and SPX
protocols.
EXPERIENCE
All County Realty Group, Inc/ White Plains NY
2010 to Present
Desktop Management
Manage a team of 7 technicians to Install PC, Printers within Windows
Network. Trouble shoot Desktop PC's, trouble shoot software
issues, Outlook, Microsoft Office, Some Apple Product
Schedule desktop visits. Maintained client satisfaction, from
a result of SLA oriented. Ability
To keep a team focused, while enjoying their work.
WYETH-AYERST LABORATORIES / Pfizer, Pearl River, NY
2000 to May 2012
Contracted through vendors:
CompuCom Systems Inc, Dallas, Tx (2008- )
Kemtah Group, Albuquerque, NM (2006 to2008)
Core Technologies, Exton, PA (2003 to 2006)
Micro-Age Corporation, Phoenix, AZ (2000 to 2003)
Helpdesk Technical Manager (2003
to 2010)
Lead a team of 25 technicians in providing level 2 support to 4600
users in a Windows XP, Novell Active Directory environment. Recruit,
develop, and evaluate the performance of staff in supporting MS
Office, various proprietary applications, and remote connectivity
issues. Managed tickets via Peregrine Service Center. Prepare project
budgets and allocate human and financial resources. Coordinate with
internal teams to plan and execute weekly moves, additions, and
changes. Serve as HP Jet Administrator, and oversee desktop, laptop,
and printer support services.
Dramatically improved client satisfaction through increasing the
technical competence of team and instituting a new client-centric
culture. Designed and implemented a staff development program that
enhanced team's client relationship management and technical skills.
Turned around an underperforming team and led technicians to
consistently achieve service level agreement goals. Spearheaded the
development of a database library of technology fixes, which resulted
in significantly improved response time to client calls.
Screen and evaluate 50 to 60 client calls daily and act as a liaison
to senior managers on the resolution of high-profile user requests.
Delegate calls and follow up with technicians to ensure timely
resolution and accurate documentation of calls.
Drive continual improvements in productivity, quality, and service through
hands-on leadership style that emphasizes open communications with team,
weekly meetings, and formal recognition of staff accomplishments.
Hire and train new staff members. Approve department budget
Completed FDA Good Manufacturing Practices (GMP) training and attend
periodic updates.
Network Systems Engineer
(2000 to 2003)
Performed technical upgrade, maintenance, and support projects.
Provide troubleshooting and training to over 3000 Novel network users.
Responded to requests for new installations, hardware, and software
upgrades. Configured and installed new desktops, laptops, palm
pilots, and peripherals. Maintained database of technology inventory.
Administered system security and initiated user access.
INACOM CORP., (formerly Computerland and Vanstar), Iselin, NJ
1992 to 2000
Systems Engineer (1994 to 2000)
Hardware Technician (1992 to 1994)
Instrumental in numerous and diverse projects for a contract provider
of IT services to clients including Sony, BMW, American Home Products,
Hoffman LaRoche Laboratories, and Quest Diagnostics, among many
others. Led Y2K conversion, installation, and support projects for
Novell and NT client server networks, mainframe systems, and various
applications.
Lead engineer for the Marsh McLellan rollout of Windows NT to 1200
users at two locations. Directed a team of six engineers in migrating
client from Windows 95 to NT environment and converting all Lotus 1-2-
3 files to Lotus Notes. Achieved totally transparent conversion with
no downtime and an extremely high level of client satisfaction.
Directed the Y2K conversion project for Sony Electronics. Managed
eight engineers in updating all applications to Y2K format and testing
desktops and laptops for compliance. Supervised project at four sites
working closely with client's network administrator. Personally
handled the technical needs for the top executives and received a
commendation from the company's president for quality and timeliness
of project.
Other projects included the conversion of A&P's computer register
system at all stores throughout New York and New Jersey, installation
of UNIX with satellite communications for CVS drugstores, as well as
projects for high profile individuals, celebrities, and politicians.
EDUCATION
DEVRY University, Bachelor of Science - 1990
Major: Telecommunications Management Voice/Data
References Available Upon Request
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