Project Manager Engineer

TED W. KEYS, PMP

The Colony, Texas *****

ab5r0h@r.postjobfree.com 469-***-****

http://www.linkedin.com/pub/t w keys pmp/2/3ba/b44

PROJECT MANAGER / PROGRAM MANAGER

PMI Certified Project Management Professional (PMP) with North America leadership experience in

Telecommunication, Project/Program Management and Technical Support. A self motivated manager

who communicates effectively and guides project teams to success on complex and aggressive projects.

Strong goal orientation, customer focus and team member.

PROFESSIONAL & TECHNICAL SKILLS

• PMP Certification (PMI #1330936)

• Telecom Infrastructure Systems Deployment

• IPTV Multi Media Systems Deployment

• Installation and testing of Digital Cross Connect

• Multi Project Management Systems

• Off Shore Team Management

• MS Office, Visio, Project, SharePoint

• Scope Management

• Risk Management

• Schedule Management

• Quality Management

PROFESSIONAL EXPERIENCE

ALCATEL LUCENT, Plano, Texas

Technical Project Manager 2008 2013

Technical Project Manager overseeing the deployment and migration of IPTV solutions utilizing Alcatel

Lucent networking products and Microsoft Mediaroom middleware. Deployments successfully completed

for companies such as AT&T, Century Link, TDS Telecommunications, Hawaii Telecom, Telmex and many

other Tier II accounts.

Effective planning, budgeting, execution, risk management, and stakeholder reporting, Lessons

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Learned review, for projects/programs budget scale of $10K $15M, per PMI and corporate guidelines.

Provided deployment quotes for initial deployments, upgrades, and migration of IPTV systems.

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Created Scope of Work document for different accounts working closely with project stakeholders.

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Produced project schedules and test plans utilizing project contract and customer input.

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Led internal and off shore teams on project execution, and worked with them closely to resolve daily

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issues.

Managed and tracked deployment change requests reducing scope creep while controlling project

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budget.

Managed project documentation in both company and customer depository websites.

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Resolved all action, issues, and customer punch list items to allow project customer acceptance and

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revenue recognition.

T.W. KEYS

469-***-**** Page 2

Senior Resident Support Engineer 2006 2008

Sr. Resident Support Engineer as a single point of contact for onsite support on the AT&T U VERSE

projects. Oversaw project management responsibilities while building out new site or the migration of an

existing site.

Senior Resident Support Engineer (Continued)

• Managed multiple onsite and remote installation in numerous nationwide and internationally sites.

• Single point of contact for AT&T, IBM, SUN, Microsoft and Scientific Atlanta certifying scheduled dates

were met and quality control was maintained.

• Led calls with the customer to resolve risks and issues preventing impacts to the project waterfall

dates.

XO COMMUNICATION / ALLEGIANCE TELECOM, INC., Plano, Texas 2000 2006

Implementation Engineer / Central Office Engineer

Supervised installation and performed audit quality control on transport and data equipment. Worked with

engineering groups on projects to ensure on time or early completion.

Installed and tested Alcatel and Tellabs cross connect equipment.

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Worked with Alcatel to develop 1630 software upgrade procedures.

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Supported Alcatel cross connect equipment as Tier III support to Central Office personnel and Tier II

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personnel.

Managed the installation of VoIP expansions.

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ALCATEL USA, Plano, Texas 1999 2000

Product Installation Supervisor

Supervised subcontract installation personnel that installed Alcatel 1630 and 1631. Intervened as the

company’s on location liaison, meeting customer approval for each job. Audited installers work to meet

both Alcatel and customer quality standards and time frame.

EDM SERVICES, INC., Simi Valley, California 1998 1999

Electronic Engineering Technologist

Engineered, designed, and fabricated UL listed computer control system for pipelines. Troubleshot

control panels, fiber optic cable and computer equipment both in house and in the field.

T.W. KEYS

469-***-**** Page 2

EDUCATION & CERTIFICATIONS

B.S., Electronics, DeVry Institute of Technology, Pomona, California

A.S., Electronics, National Education Center, San Bernardino California

PMI Project Management Professional (PMP) Certification (PMI Certificate #1330936)

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