Customer Service High School

Victoria A. Hudson

**** *. ********* **. ***. *s 1-224-***-****

Round Lake Beach, IL 60073 victoria_a_hudson

@yahoo.com

Career Objective: To obtain a successful career in a secure customer service oriented company,

that provides growth and advancement for ideal candidates

QUALIFICATIONS

•Multiple years of providing and being repeatedly acknowledged for outstanding customer

service skills

•Capable of correctly performing various tasks at once

•Extensive history of operating a cash register and successfully completing cash, credit, gift

card, and check transactions

•Ability to follow difficult verbal or written instructions

•Very self motivated and naturally has an upbeat and friendly attitude

•Natural leadership skills and experience training other employees

•Types 65 wpm

TRAINING

Computer Systems Institute, Healthcare Career Program, Gurnee, IL

2010 2011

• Medical insurance billing and collections

• Career and Professional Development

• Medical Administrative Assistant

• CPT and ICD9 coding

• Medical terminology

• Anatomy and Physiology

WORK HISTORY

Burlington Coat Factory, customer service cashier,Mundelein, IL

2011 Present

• Uses a multi line telephone to answer calls from customers and other Burlington Coat

Factory stores to answer any questions, address any complaints, and to solve any issues

• Delivering, efficient, accurate, and courteous service

• Making announcements in english and spanish as well as communicating one on one with

customers to notify them of all markdowns and/or promotions

• Responsible for counting register at the beginning and end of shift, and logging in daily

credit, debit, and gift card totals

• Calculating discounts, percentages, and using basic fractions and algebra to answer

customer questions regarding certain items that may be on clearance, mark down, or

special promotion

•Creating "make-tags" for merchandise that has been reduced or damaged

College of Lake County Bookstore, temporary cashier, Grayslake, IL

2011 2012

• Effectively handled cash, credit, check and financial aid transactions

• Managed to separate and file documents alphabetically, by date, and type of voucher or

payment used

• Ensured accurate records were kept for all billing activity as well as for store records

• Used exceptional communication skills to give researched information about books,

software, and company procedures on purchasing certain items, as well as explaining

legally binding agreements that a customer may have to sign and reasons as well as

solutions for account rejections

• Prepared paperwork and obtained proper identification for opening up new accounts

•Counted register drawer before and after each shift

Taco Bell Pizza Hut Express, manager trainee, Grayslake, IL

2008 2010

• Completed and filed paperwork concerning register totals, return receipts, and money shortages

•Created weekly schedules and daily opened and closed store

• Provided excellent customer service in person and via telephone

•Supervised a team of at least 4 people daily

• Learned new product’s ingredients, health facts, and prices monthly that were being offered

by Taco Bell/Pizza Hut Express

• Tried to create a mistake free environment by remembering customers likes and dislikes

Super Target, cashier, deli team member, bakery associate, Mundelein, IL

2009 2009

• Successfully operated a register completing numerous cash and credit transactions

• Worked with a team of people under limited supervision to provide customers with complete

satisfactory service

• Helped to increase food sales by up selling products

•Maintained a neat, clean, and organized area

•Worked hard to cross-train in four departments to become a full-time employee

Piggly Wiggly, cashier, Grayslake, IL

2007 2008

• Daily operated a cash register completing all cash, credit, and check transactions

• Provided the service of organizing newly bought products into the bag of the customer’s

choice to ensure safety and complete care of their products

•Assisted elderly and disabled shoppers daily with grocery shopping to provide a "hassle-free"

experience

•Kept parking lot free of clutter by gathering Piggly Wiggly shopping carts and neatly lining them up

•Stocked shelves to make items more accessible for customers

EDUCATION

Computer Systems Institute

2010 2011

•Healthcare Career Program (Graduated)

•Preparing for CMAA and CBCs

Grayslake Community High School 2005-2009

•High school diploma

Achievements- Numerous "President's list" certificates (Computer Systems Institute (2012-2011), Multiple

receipient of customer service awards, (2008-2012) Received gift cards for being the associate who collected

the most donations towards heart disease and lung cancer research (2011,2012), Gift card received at

Burlington Coat Factory for being associate who provides the most outstanding and memorable customer

service (2012)

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