Engineer Service
Resume:
Michael E. Wolak
*******@*****.***
Work Experience
Altura Communication Solutions/Fujitsu Business Communications/GTE
Southfield, MI
I. Senior Technical Assistance Support Engineer
Collaborated with field service technicians to troubleshoot and resolve issues
•
Technical expert for LAN and WAN based Voice/Video/VoIP/IP/SIP/PBX/Voice
•
Mail/Call Centers
Efficiently and effectively organized and overviewed large system installs
•
Traveled nationally to install/fix large telecommunication systems
•
II. Field Service Engineer
Responsible for installing basic telephones, voice mail systems, call center
•
systems, servers, trunks, tie trunks, and T1/PRI trunks [including VoIP, SIP and
IP]
Programmed, serviced and installed PABX phone systems, TDM, VoIP, IP, Voice
•
Mail and Call Center servers and applications
Responsible for troubleshooting field issues
•
Traveled to local customer locations to fix and repair systems
•
Worked with a large number of hardware’s, software’s, operating system
•
languages including: UNIX, QNIX, DOS and Windows
2000 2011 Owner of Woolie Sweet Treats Rochester Hills, MI
• Established the foundation and successfully grew a family owned ice cream shop
business
• Managed the finances of the establishment
• Solely responsible for the upkeep and repair of the business’s equipment and refrigeration
systems
• Trained and managed all employees
• Exhibited genuine trust and care to all employees and customers
Technician at Adecco Engineering Southfield, MI
2012-2012
Rebuilding and repairing Hospira Plum A+ infusion pumps for Detroit hospitals.
•
2012 2013 Service Engineer at Bullseye Telecom Southfield, MI
Worked remotely/on site with technicians to resolve issues with routers/ADSL modems
•
Programmed and scripted ADSL modems for T1, ETH connect, DSL, and ADSL service
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Installed on site routers/ADSL modems and worked with ILEC
•
Experience with basic extending of inside phone wiring to extend T1 Smart Jack location
•
Knowledgeable experience with all of the functions of working for a CLEC
•
Certifications
PBX Systems:10A2 GTE Key systems, GTE 60 PBX, 120 PBX, 1000 PBX, 1000
•
TANDEM PBX, Starlog PBX, Comdial PBX, Toshiba PBX, General Dynamics 960
PBX, GTE Omni SI/SII/SIII PBX, Fujitsu F9600 S/MS/M/XL PBX, Avaya IP Office
PBX, Broadsoft hosted IP PBX, Edgewater Network Boarder Controllers 46xx, 45xx, 250
series.
Call centers systems: Avaya IP Office Call Center CCC (compact contact call center),
•
Fujitsu Intellicenter
Routers/DSL modems: Scripting, programming, troubleshooting ADTRAN 9xx series,
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Cisco 17XX series, Comtrend, Zytel, Motorola, Action Tech, DSL modems.
Voice mail systems: Miami Voice Voice Mail, Centigram Voice Mail, AVST – Voice
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Mail, Avaya Modular Messaging – Voice Mail.
Unified messaging/ICA systems: AVST Voice Mail UM (unified messaging, Exchange,
•
Notes, ICA), IP Office Voice Mail Pro (unified messaging, ICA), Avaya Modular
Messaging Voice Mail (unified messaging, Exchange, Notes, ICA).
OtherCertifications: ACA A+ Avaya certified, Fujitsu/Altura Intellicenter Call Center
•
certified, Centigram Voice Mail Specialist, AVST Voice Mail certified, Windows NT
certified, T Bert 224 T1 trained, GTE telecommunications trained, Fujitsu PBX, Altura
Call Center, Control Data Institute Radio and Television Electronics
Additional Experience
• Licensed amateur HAM radio operator (N8JGU)
• Well versed in test equipment, oscilloscopes, frequency counters, volt/amp meters,
audio/radio frequency generators, antenna analyzers, many electronic component test
equipment, Spectrum Analyzers, T1 Bert T1 testers, and Wire Shark analyzer.
• Trained Sky Warn National Weather Service Volunteer.
• Member of USECA Utica Shelby Emergency Communication Association.
• Member of ARRL American Radio Relay League.
• Enjoys experimentation in electronics.
References
***********@*******.***
John Stanley 248-***-****
Personal Reference
*********@********.***
Steve Champeau 714-***-****
Personal Reference/Former Co Worker
Altura Communication Solutions
Sue Noonan 248-***-**** *****.*.******@*****.***
Personal Reference/Former Co Worker
Net APP
**********@********.***
Keith Pettibone 248-***-****
Personal Reference/Former Co Worker
Altura Communication Solutions
********@*******.***
David Melchert 770- 666-6088
Personal Reference
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