Customer Service Sales
Resume:
James R Strickland
Kalamazoo, MI 49004
**********@*********.***
Skills Summary: Thirteen years customer service experience in a fast paced call
center environment. Multitasking, troubleshooting, and problem solving.
Computer Experience:
Hardware: PC, Macintosh Languages: Visual Basic.Net, Visual C#, HTML,
MySQL, COBOL, Java Programs: Microsoft Office (Word, Excel, Access,
Powerpoint, Outlook) Operating Systems: Windows 7, Mac OS, Linux 10,
Windows Server 2008 Related Courses: Systems Analysis and Design, E-
Marketing, Network Administration and Network Security
Education:
Kalamazoo Valley Community College (KVCC), Computer Technology, Expected
Graduation April 2014. Bachelors Business Administration at Western Michigan
University, Accounting.
Work History: (July 1999-October 2012)
National City Bank (Now a part of PNC Bank)
Customer Service Representative
Answered questions on personal and business accounts, troubleshot access
to online banking, reset passwords and real time setup, adhered to strict
identification procedures for phone interaction, profiled customers for new
products and referred them to sales. Ranked 6th in sales for all service
representatives in 2003, sales trip winner. Cross-trained for service support and
sales support and assisted other representatives with any problems or questions
Volunteer Work:
Association of Information Technology Professionals (AITP), member, competed
in programming with other chapters in the United States at national conferences
Public Media Network / Cable Access - Operate television cameras for live
broadcasts, edit film, work in a team environment to create cable programming
Toastmasters – Improving public speaking skills, Competent Communicator 2012
James R Strickland
2025 East G Avenue
Kalamazoo, MI 49004
**********@*********.***
Kalamazoo Jaycees - Chair Projects, write business plans, served on board of
directors
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