Administrative/Customer Service

Velma A. Hemmings

Philadelphia, PA *****

OBJECTIVE

Experienced Office Manager, Administrative Assistant/Receptionist with excellent

communication, customer service and organizational skills. A detail-oriented professional

able to work independently or as part of a team to accomplish organizational goals. An

adept learner with a reputation for accuracy and meeting deadlines who executes tasks in a

professional manner. Strong technical skills.

WORK EXPERIENCE

Corporate Administrative Assistant

September 2009 - present

TreCom Systems Group, Inc. Havertown, Pennsylvania

Computer/IT Services

Administrative Assistant to President/CEO and corporate administrative assistant for the

company at large.

Duties include but are not limited to:

Coordinate President/CEO meetings

Schedule his calendar events

Make and receive his telephone calls and relays messages as needed

Create his monthly expense reports

Enter information in Quicken on a weekly basis

Process employees' expense reports for reimbursement

Process invoices and submit to AP for payment to our vendors

Handle accounts receivables, collections and weekly status report

Generate monthly borrowing base certificate and submit to the bank

Office maintenance: supplies, phone systems, postage meter, Xerox

Review, process and submit office supplies order to vendor for one of our clients

Cabin Service Supervisor

February 2009 - October 2009

Dal Global Services, LLC Philadelphia, Pennsylvania

Travel, Transportation and Tourism

Responsible for supervising agents who clean aircraft.

Briefed agents prior to going on aircraft and prepared them for the Remain Overnight Clean

(RON), long haul clean as well as aircraft departing shortly after landing

Supervised team as they cleaned assigned aircrafts

Managed time with team to have aircraft completed in a timely yet satisfactory manner

Completed security search and sheet for each assigned aircraft

Completed appropriate paper work for office after the RON, long haul and thru flight clean of

each assigned aircraft

Reported any missing or broken items on aircraft to maintenance and duty manager

Transported agents and supplies to assigned gates

Administrative Assistant/Order Entry Operator & Customer Service Representative

January 2004 - January 2009

Transamerican Office Furniture Philadelphia, Pennsylvania

Furniture

Typed orders for sales persons into computer using Team Design program Released purchase

orders and faxed to various vendors for processing.

Contacted vendors via telephone to get acknowledgment numbers and ship dates for purchase

orders then entered that information into the computer. Invoiced customers for products upon

receipt and also issued invoices for services provided to them by our service department.

Filed order sheets, delivery tickets, invoices, etc.

Answered switch board and routed calls to various individuals and departments.

Sent the company's correspondence such as W-9, financial information and credit references to

vendors when requested.

Typed proposals and bids for sales persons

Ordered replacement parts from vendors for customers when needed

Ran monthly reports for Chief Executive Officer and warehouse manager.

Office Manager

April 2003 - January 2004

Oakwood Inc. Philadelphia, Pennsylvania

Screened and interviewed suitable applicants for the company's open cleaning positions.

Recruited, trained and made decisions to terminate employment.

Visited customer locations daily, performed inspections and developed customer relationships

with the branch managers.

Obtained employees time sheets information for payroll and assist with payroll.

Distributed employees payroll checks on pay dates.

Maintained and updated organizational chart.

Scheduled meetings for President, CEO and contractors and updated their calendars.

Paid office expenses, answered phones, sorted through and replied to company's daily email and

all other correspondence.

Controlled inventory, ordered office and janitorial supplies.

Administrative Receptionist

October 2001 - February 2003

Locus Pharmaceutical Inc. Blue Bell, Pennsylvania

Handled confidential employee correspondence and information

Conducted telephone screening of candidates for employment and scheduled them for interviews

Coordinated calendars for staff meetings and use of board and conference rooms

Recruited temporary staff when needed

Responded to over 40 calls per day and route to employees

Created schedules, investor packets and confidential agreements (CDAs) for candidates,

recruiters and department heads

Maintained and updated organizational chart

Ordered pharmaceutical manuals, scientific articles and office supplies

Met deadlines 100% of the time

Entered data with 98% accuracy

Reduced time to create investor packets that were used company-wide over 90%

Researched and maintained a database of over 1,000 companies that was used for business

development.

EDUCATION

Certification, Life Insurance,

November 2008 - Present

State of Pennsylvania Philadelphia, Pennsylvania

Licensed Life Insurance Agent with Pennsylvania State

Associate Degree,

June 1991

Excelsior Community College Kingston, Jamaica

Studied Business Administration Course

High School

September 1984 - June 1987

St. Catherine High School St. Catherine, Jamaica

Business Administrative

SKILLS

Microsoft Access Intermediate

Goldmine Expert

Microsoft Excel Intermediate

Microsoft Word Expert

Outlook Expert

Team Design Expert

Power Point Intermediate

Procas Expert

LANGUAGES

English Fluent

REFERENCES

Will be provided upon request.

Contact this candidate