Customer Service Human Resources

Prathap J C

Permanent Address

Old No ***, New No 400, 5th Cross,

Munjunatha Nagar, Kanakapura Main Road,

Bangalore-560062

E-Mail ID: ***********@*****.***

Mobile No: 991-***-****

During the time I have been an Operations Manager I have taken every

opportunity to help and develop my skill and improve the service that we

provide. I am now seeking a new and exciting opportunity to progress my

career further with in this growing industry.

Course Name of the Institution / Year of passing

University

B.com Bangalore University 2006

II PUC Bangalore University 2003

10th / SSLC Bangalore University 2001

. Having the required confidence, drive and enthusiasm.

. Possessing exceptional communication skills.

. Ability to lead a team.

. Strong interpersonal influencing skills.

. Approaching every task with passion and enthusiasm.

. Thriving in a high volume, pressurized environment.

. Coming up with new ideas.

. People development.

. Ability to maintain and grow key relationships.

. Thinking clearly under pressure.

. Treating all staff fairly.

Current Employment

Company : R and R Pvt Ltd.

Location : Bangalore.

Designation : Operations Manager.

Period : Nov 2011 to till dat.

Duties :

. Coordination and Supervision - Coordinate, manage and monitor the

workings of various departments in the organization.

. Financial - Review financial statements and data. Utilize

financial data to improve profitability. Prepare and control

operational budgets. Control inventory. Plan effective strategies for

the financial wellbeing of the company.

. Human Resources - Plan the use of human resources.

Organize recruitment and placement of required staff.

Establish organizational structures. Delegate tasks and

accountabilities. Establish work schedules. Supervise staff. Monitor

and evaluate performance.

. Production - Coordinate and monitor the work of various departments

involved in production, warehousing, pricing and distribution of

goods. Monitor performance and implement improvements. Ensure quality

of products. Manage quality and quantity of employee productivity.

Manage maintenance of equipment and machinery. Provide technical

support where necessary.

. Communication - Monitor, manage and improve the efficiency of support

services such as IT, HR, Accounts and Finance. Facilitate coordination

and communication between support functions.

. Sales, marketing and Customer Service - Manage customer support. Plan

and support sales and marketing activities.

Previous Employment

Company : Influence Life Style Pvt Ltd.

Location : Chennai and Bangalore.

Designation : Operations Manager.

Period : July 2009 to Nov 2011.

Duties :

. Human Resources - Plan the use of human resources.

Organize recruitment and placement of required staff.

Establish organizational structures. Delegate tasks and

accountabilities. Establish work schedules. Supervise staff. Monitor

and evaluate performance.

. Production - Coordinate and monitor the work of various departments

involved in production, warehousing, pricing and distribution of

goods. Monitor performance and implement improvements. Ensure quality

of products. Manage quality and quantity of employee productivity.

Manage maintenance of equipment and machinery. Provide technical

support where necessary.

. Communication - Monitor, manage and improve the efficiency of support

services such as IT, HR, Accounts and Finance. Facilitate coordination

and communication between support functions.

. Sales, marketing and Customer Service - Manage customer support. Plan

and support sales and marketing activities.

Previous Employment

Company : Aegis Pvt Ltd.

Designation : Operations Manager.

Period : May 2006 to June 2009.

Duties :

. To lead the organization and provide development in short term

and long term operations performed.

. Interact with the directors and maintain operations by directing

all activities which are performed daily, weekly and monthly.

. Review performance of the team members and responsible for

conducting training or development opportunities for them.

. Support production plans by delivering inbound and outbound

pallet activities.

. Ensure effective planning and execution of operations and has to

reduce waste levels and achieve milestones and requirements of

the organization.

. Playing Foot Ball.

. Playing Cricket.

To Speak : English, Hindi, Tamil, Telugu and

Kannada.

To Read : English - Hindi - Kannada.

To Write : English - Hindi - Kannada.

Date Of Birth 15-Aug-1988

Father Name Jagadeesan K

Marital Status Single / Unmarried

Nationality Indian

Gender Male

Passport No J0758820

I hereby declare that all the information's furnished above are true to the

best of my knowledge.

Date:

Place:

Prathap JC

CAREER OBJECTIVE

ACADEMIC QUALIFICATIONS

PERSONAL ATTRIBUTE

WORK EXPERIENCE

INTERESTS AND HOBBIES

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