Manager Customer Service

Lisbey Hernandez

Phone: 702-***-****

E-mail:*************@*****.***

Profile

Experienced professional with an extensive and comprehensive knowledge of urban policy, housing, and property management.

Effective team player with excellent organizational, leadership, and communication skills.

Proven ability to facilitate discussions and connect with a diverse body of stakeholders.

Committed to making resources accessible to people and a passion for providing quality customer service.

Gap-Nov 2011-Present

Maternity Leave

Work Experience

Westcorp management

Leasing Consultant August 2011-NOV 2011

• Provides detailed telephone presentation to potential residents with purpose of setting an appointment to show the community.

Provides tours of apartment and community to potential residents for purpose of leasing apartments.

Keeps accurate records of both phone and walk-in traffic utilizing approved phone logs and marketing cards.

Enters all traffic in computer daily.

Discusses with potential residents, the advantages of leasing at the property.

Conducts comparative surveys as requested to ensure competitive market pricing.

Conducts outreach marketing as needed.

Screens rental applications and qualifies potential residents.

Prepares leases for qualified potential residents.

Completes reports as instructed by Assistant Manager or Property Manager.

Prepares daily move-in paperwork and key assignments for residents.

Assists residents with questions, maintenance requests payment of rent or other requests on a daily basis.

Schedules resident move-ins.

Complies with all Federal and Local Fair Housing regulations and ordinances.

Prepares and follows through with the Resident Contact Program as established by OES.

Completes all other projects or requests as directed by Supervisor.

FPC Management

Assistant Property Manager Manager June 2010-July 2011

Operated within monthly budget set by the Property Manager.

Maintained compliance with all on-site requirements of the Section 42 LIHTC program and District Housing Code

Prepared all renewal, recertification, rent increase, and late rent notices as directed by Property Manager.

Greeted all future residents on the telephone and in person.

Maintained the reception area of the office as clean and inviting.

Assisted the Property Manager during lease signing and Property Management Orientation with all new residents.

Assisted in implementing marketing strategies as directed by Property Manager.

Facilitated application process for LIHTC certification/recertification processes.

Assisted residents in the grievance and referral processes.

Inspected each property a minimum of twice weekly and make recommendations to Property Manager.

Received, opened, and forwarded all invoices to Property Manager to code and approve.

Maintained all resident files in compliance with Section 42 LIHTC Program and Jubilee standards.

Completed all move in and move out inspections. Prepared all scopes of work for vacant units and assigned to the make ready team.

ConAm Managment

Assistant Property Manager July 2009-June 2010

Help the manager,Leasing apartments,costumer service,help residents.Take Service Request,Accounting.Show apartments model,community marketing,collect rent .

Assisted in the preparation of monthly accounting reports to lenders and investors

Created and maintain positive relationships with tenants and residents in an effort to easily resolve issues

Maintained accurate tenant ledgers and correspondence follow-up with delinquent tenant accounts for rent collections

Participated in weekly conference calls with local onsite property management and leasing agent Performed other duties as assigned by the property manager

Reviewed of invoices and payments for accuracy and ensureds timeliness of payment

The assistant manager is responsible for coordinating and tracking payment to vendors and maintaining scanned ap records

Las Vegas,NV

Pueblo Mortgage Corp.

Loan Officer December 2007-May 2009

Help people to refinance their houses and/or assisting them to purchase a house. Complete a mini application for prequalification with banks and then prepare folder to send to the banks.The last thing is the closing of the file.Experience on Real State.

Miami,FL

Premier Bank

Processing August 2007 - December 2007

Employment verification of the borrow

Loan verification of the borrow

Process files, and verify that everything in the file is correct.

Latin Lending Mortgage Corp

Administrative Assistant February 2005– August 2007

Answering phone, Filling, faxing, costumer service.

Education

Mater Academy High School Hialeah, Florida

Skills

-Bilingual

-Sales

-Real state

-Costumer Service

-Software

-Computer skills in Microsoft office

-Excel

-Outlook

-QuickBooks

-Internet

-Leadtolease

-MRI

-Rent Roll

-Yardi

-Rent.com

-Accounting

-Bookkeeping

-Strong knowledge of Fair Housing Laws.

-Platinum Leasing Certificate

-State of Nevada Housing Division Certificate

-Section 42 Property experience

•Extensive experience in the management of rental property.

•Knowledgeable in all aspects of tenant and landowner law.

•Detail-oriented, efficient and organized professional.

•Possess strong analytical and problem solving skills.

•Committed to providing excellent customer service.

•Maintain client confidentiality, discreet and ethical.

•Confident and poised in interactions with individuals of all levels and cultures.

References

Available upon request

Contact this candidate