Agile Project Manager / Scrum Master

Visa status: Australian PR

Availability: Immediate

Value Offered

. 5+ years experience as Technical Project Manager/Scrum Master having

expertise in AGILE delivery achieving short cycle-time and quick time-to-

market targets.

. Scrum Master Certified.

. Extensive ICT experience of 15+ years with an international working

experience in UK and USA.

. Worked predominantly with one of the world's largest telecom organisation

- British Telecom (BT) contributing to the success of their CRM, ADSL+,

FTTC, and TV Connect programs.

. 6 years of working experience in the United Kingdom at BT R&D centre.

Key Skills

. Scrum Master, driving Sprint Planning, Sprint Review, Sprint

Retrospective, stand up meetings.

. Create, track sprint progress using Sprint backlog and Scrum burndown

charts.

. Collaboration with Product Owners during envisioning, creating Product

Backlog, Business case, user stories.

. Strong focus on process, design, technology improvements to drive down

costs.

. Stakeholder management, change management.

. Qualitative & Quantitative Risk analysis & management.

. Project initiation & planning, efforts & cost budgeting.

. System and functional requirement analysis and documentation.

. Strong attention to details and hands on approach.

Trainings & Certifications

. Scrum Master Certified

. SAS9 Business Intelligence (BI) Certified

. PMP/PRINCE2 - certification in progress

. CRM - Siebel

. SAS9 Base programmer Certified

. SAS9 Data Integration - certification in progress

Technical Proficiencies

PM Methodologies: Agile, Waterfall.

Management Tools: MS Office, MS Project, JIRA, StarTeam, CVS.

CRM: Siebel 6, Siebel 7

Languages: VC++, Visual Basic 5.0/6.0, Java, PL/SQL, HTML, XML,

Perl, X-code

Middleware: BEA WLS, Vitria Businessware, IBM MQ, COM/DCOM, Java

Servlets

Domains: Banking, Telecom - eToM framework, BSS, OSS

Database: Oracle 8i, MS Access

Operating Systems: MS Windows, Apple Macintosh

Work History

Duration Organization Roles

July 2000 - May 2013 British Telecommunications, Plc. Project Manager/Scrum

(UK) Brighton, Belfast, Ipswich Master

(12 years 10 months) (www.bt.com) /Tech Mahindra Ltd., Pune, Team Lead

India Test Analyst

(www.techmahindra.com) Software Engineer

May 1999 - July 2000 Yojna Systems Pvt. Ltd., Pune, India Senior Developer

(www.yojna.com)

Aug 1998 - Dec 1998 YSM Pvt. Ltd., Pune, India Developer Programmer

Nov 1996 - Nov 1997 Soft-Hard Computer Systems, Pune, India Developer Programmer

Experience

Tech Mahindra Ltd. / British Telecom, UK

BT Lead2Cash (L2C) Internet Client Solutions Team (ICP) (Ipswich, UK) -

Project Manager / Scrum Master

(Aug 2005- May 2011)

ICP was part of BT Retail Lead2Cash (L2C) - BT Broadband Order Fulfillment

for ADSL and FTTC. It was a complex set of applications which involved end

to end design, development, testing and delivery of broadband installation

experience for BT Broadband Home & SME customers in the UK. These were

hybrid applications that supported Windows and Macintosh.

Key responsibilities and achievements included -

. Led envisioning, sprint planning, sprint review, dialy stand up and

sprint retrospective meetings.

. Prepared and tracked Release and Sprint schedules using MS Project,

Sprint backlog and burndown charts.

. Implemented AGILE practices like visual board, TDD, Kanban and Pair

Programming.

. Resolve scrum team impediments for smooth sprint execution.

. Led and managed peak team size of 20 resources and contract of about $USD

2 million p.a.

. Completed transition of project to offshore reducing client operations

costs by 20%.

. Greatly improved end user experience and achieved help desk calls

reduction by 15% year-on-year.

. Delivered innovative tool for client site-engineers that would cut down

their visit time by 50%.

. Handled Governance including accurate progress and issues reporting to

Program Director/PMO.

. Achieved 10% quarterly cost reduction by process improvements and optimum

resource utilization.

. Elicited requirements from Consumer, Business, and Marketing streams.

. Prepared comprehensive functional and technical requirements document.

. Collaborated with stakeholders - product owner, component teams, third

party teams and vendors.

. Prepared effort estimates, overall project cost budget, cost and schedule

variance analysis reports.

. Conducted client demonstrations, show & tell sessions.

. Prepared and maintained risk management plan and risk assessment

register.

. Mentored scrum team.

Technologies: Windows OS, Apple MAC OS, VC++, Java, HTML, Sockets, X-code,

Apple script, Cocoa.

BT Wholesale Concept2Market (C2M) - TV Connect Program - Project Manager -

Agile

(May 2011- May 2013)

TVC programme involved roll out of multicast Live TV service from content

partners over copper, fibre optics and NGN networks over VPN's and was

convergence of telephone, broadband and Live TV for UK customers.

Key responsibilities and achievements included -

. Delivery of programme OSS Plan & Build, Network, T2R, Converged Core

designs in Agile release time box cycle.

. Achieved average through put of 90% user stories across all releases.

. Collaborate with Customer Experience Lead, component delivery managers,

Lead Designers, Release manager.

. Handled governance including progress and issues reporting to Programme

Director.

. Managed all scope changes through Change Control Board (CCB).

. Resolve impediments to ensure functionality is deployed to Live as per

planned release cycle.

BT Broadband - CPE Order Status Tracking (Belfast, UK) - Test Lead

(Apr 2004 - Aug 2005)

This involved end-to-end testing of various features that were introduced

in OSS order tracking and monitoring systems that enhanced the customer

experience and support the simultaneous delivery of PSTN and ADSL for both

Moving customers and New or Additional provides.

Key responsibilities -

. Representing test team on release Cross Functional Team meetings.

. Defining testing framework and best approaches.

. Preparing Test Plan.

. Technically leading, managing and mentoring the testing team.

. Preparing work schedules, work allocation to resources and monitoring

performance.

. Handled governance including reporting progress to Project Manager /

Program Manager.

. Preparing testing effort estimates, defect density analysis.

. Preparation of Test Summary Report.

. Arranging brainstorming workshops and team meetings.

. Coordination between component test leads.

Skills: Siebel 7, Vitria Businessware, XML, IBM MQ, Oracle 8i, SQL, WLS,

Perl.

BT Retail Evolve SME / Openworld (Brighton & Belfast, UK) - Test Analyst

(July 2000 - Mar 2004)

Evolve SME project was a part of the ambitious CRM program being rolled out

throughout BT Plc with Siebel at its core. It is a customized CRM

application for BT SME Sales and ordering agents and Help Desk, which

provided a 360-degree view of customer data including Sales, Campaigns,

Opportunities, Order Provisioning, Installations, Existing Orders, Service

Requests, Products, KCI. It provided an order handling capability for

product groups such as New Provides, Access Lines, Switches and Digital

Office.

Key Responsibilities included -

. Execution of Black box, white box, System Integration, end to end testing

and UAT.

. Preparation of test scenarios and test cases from signed off requirement

documents.

. Set up test environment and test data.

. Execution of test scenarios and test cases, logging results and issue

details in defect reporting tool.

. Defect analysis and tracking to closure.

. Preparing the traceability matrix.

. Reporting progress to Test Lead and Project Manager.

. Development of PL/SQL scripts in Oracle Web Server, stubs and

interceptors in Perl.

Skills: Siebel 2000, Vitria Businessware, XML, IBM MQ, Oracle 8i, PL/SQL,

WLS, Perl.

Yojna Systems Pvt. Ltd. - Senior Developer

(May 1999 - July 2000)

. Lead developer for complex US banking application.

. Design and development of user interface, implementation of business

critical functionality in VB6.

. Application fine tuning, systems integration & end to end testing at

client HQ in USA.

Skills: Visual Basic 6.0, MSAccess97, Data Report Designer, ADO, COM/DCOM.

YSM Pvt. Ltd - Developer programmer

(Aug 1998 - Dec 1998)

. Designed and developed Global User Interface dynamic controls in Visual

Basic for Total Plant solution system.

. Collaborated with team members and superiors in the achievement of

organizational objectives.

Skills: Visual Basic 6.0, MSAccess97, GUS.

Soft-Hard Computer Systems - Developer programmer

(Nov 1996 - Nov 1997)

. Designed user interface screens in Visual Basic 6.0 and reports in

Crystal Reports.

. Developed, implemented and integrated the system business logic and

functionality.

Skills: Visual Basic 6.0, MSAccess97, Crystal Reports.

Achievements

. Tool developed for site-engineers was nominated for client Innovation

awards.

. Macintosh interface got recognition at client global award function

event.

. Received strong accolades from client regarding my work, output and

capabilities (available upon request).

Education & Qualifications

. Bachelors degree in Electronics Engineering (1996)

. Post graduate Diploma in Advanced Computing (1998)

References - Available upon request

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