Manager Customer Service

Resume

Nancy E. Milaro

Lake Worth, FL *****

Phone: 561-***-**** Email: *.******@*****.***

Experience

**** ** **** ***** **********, Greenacres, FL

Title: Assistant Property Manager

Duties: Investigated, completed all rental applications.

Collected, processed rents and security deposits.

Prepared, served all tenant warning notices and evictions.

Ensured units turned in fastest possible time.

Worked closely with vendors and maintenance staff.

Composed, maintained all documentations.

2008 to 2010 ING Insurance Company, Palm Beach Gardens, FL

Title: Telemarketer

Duties: Conducted over 1000 calls per week to corporate offices.

Developed effective technique to get passed the gate-keepers.

Researched and developed new leads.

Provided outstanding closing skills.

2003 to 2008 Palm Park Auto Interiors, Inc., West Palm Beach, FL

Title: Secretary

Duties: Balanced the daily production schedule.

Provided outstanding customer relations.

Composed print and marketing material.

Planned itinerary for travel.

Accounts payable.

1998 to 2003 North Shore Contractors, Inc., Northbrook, IL

Title: Telemarketing Manager

Duties: Developed and managed telemarketing department.

Compiled, maintained sales representative pitch books.

Composed scripts for telemarketers.

Trained new outside sales representatives.

Organized trade shows at MaCormick Place in Chicago.

Nancy E. Milaro Page 2 of 2

1993 to 1998 Nadim Khoury MD, Northwestern Memorial Hospital, Chicago, IL

Title: Front Desk Receptionist

Duties: Answered multi-line telephone system.

Greeted and assisted patients.

Scheduled and confirmed appointments.

Verified patients insurance documentation.

Maintained patients medical charts.

Contacted pharmacies for patients prescription refills.

Cleaned and prepped examination rooms when short staffed.

Adhere to Hipaa rules and regulations.

Skills: Computer: Medical Manager-Word-Windows XP-Outlook-Excel- Word Processing.

Able to work off two computer screens simultaneously.

Efficiently navigate in/out different windows.

Excellent research skills.

Excellent Customer Service Skills.

Very professional attitude/dress.

Non-smoker, healthy, positive person.

Education: Morton College, Cicero, Illinois.

AS Business Administration.

Availability: Immediate.

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