Manager Management

TARUN CHOPRA

Mobile: +91-987******* / E-Mail: ***********@*****.***.**

JOB OBJECTIVE

In quest of challenging assignments in Operations Management / Customer

Servicing / Training & Development, preferably in Hospitality / Retail

sector

Location Preference: Delhi / NCR / US/ CANADA

PROFILE SUMMARY

An astute professional with 8 years of experience in Operations /

Restaurant / Team Management, Product Promotions and HR Development.

Currently associated with McDonald's, Vasant Vihar as Restaurant Manager.

Gained significant exposure in handling restaurant operations setting &

maintaining QSC levels for the same. Proven track record of developing

procedures, service standards and operational policies, planning &

implementing effective control measures to reduce running costs of the

units.

Proficient in handling inventory management and maintenance of a hygienic

environment in the restaurant. Distinction of steering improvement

initiatives with focus on streamlining & managing operations with proactive

planning & introducing new concepts. Deft in coordinating manpower

planning, recruitment, selection, induction & socialization activities in

the organization and handling policy formulation. Possess sound

communication, client orientation, interpersonal & people management

skills.

CORE COMPETENCIES

. Monitoring the quality of food products during the entire production

process

. Implementing various techniques for cycle time reduction and energy

conservation, entailing identification of opportunities, analysis of data

and conducting tests & cost benefit analysis

. Developing & executing procedures & control systems for maintaining

hygiene & quality standards, leading efforts for streamlining processes

and generating cost savings in operations

. Executing annual operating & strategic action plans to achieve the set

objectives

. Ensuring profitability of operations and supervising all aspects of

restaurant management including monitoring food production to ensure

compliance with quality & hygiene standards

. Interacting with the operating staff for ensuring upkeep of restaurant

and kitchen equipment in perfect order

. Providing maximum customer satisfaction by closely interacting with in-

house and potential guests to understand their requirements and

customizing the product and services accordingly

. Organizing training and development programmers for employees to enhance

technical / soft skills

ORGANIZATIONAL EXPERIENCE

Jun'05-till date with McDonald's, North & East India (Chandni Chowk) as

Restaurant Manager

Growth Path:

Jun'05 Trainee Floor Manager

Sep'05 Floor Manager

Dec'06 Second Assistant Manager

Nov'07 First Assistant Manager

Aug'08-till date Restaurant Manager

Responsibilities:

. Ensuring quality, service & cleanliness standards of the restaurants to

meet the organizational goals

. Maintaining the equipments and ensuring proper functioning of the same to

serve quality food to the customers on time

. Handling shift running, resolving customer complaints & attaining targets

on daily basis

. Interviewing & hiring team members and imparting training to Crew Members

& Managers for their future development & growth

. Taking care of the prescribed forms & personal files of the team members

with all the necessary documents, providing payroll advice to the

concerned department and assuring the payment of dues to the resigned

crew

. Ensuring the maintenance of FIFO for all the products and the use of the

same within their expiry dates

. Planning & projecting GCs and sales on weekly & monthly basis

. Organizing manager meetings, crew opinion surveys & communication

sessions

. Promoting workplace safety policies including contractor management,

ensuring the purchase of McDonald's approved equipment & substances and

monitoring all P&L line items including food, labor, etc.

. Undertaking full investigation of the incidents in the restaurant and

maintaining all physical plant aspects of the restaurant following

documented inspection & testing

. Looking after in-restaurant implementation of new products & procedures

and ensuring adherence to all food, safety & sanitation requirements &

various applicable laws as enumerated from time to time

. Assuring the accuracy of monthly / statistical reports, daily paperwork &

weekly inventories

Highlights:

. Successfully accomplished food cost targets every month

. Acted as a representative to carry out the necessary formalities

. Holds the distinction of being the winner of:

o Highest Comp GC% in 2011 in North East India at 53%

o Kiosk Highest Comp GC% in 2011 in North East India at 161%

. Organized a National Breakfast Day and overachieved the targets

. Nominated for the Best People Practices in 2008

EDUCATION

2007 B.Com. from Delhi University, New Delhi

2002 Diploma in Hotel Management from Bharatiya Vidya Bhavan Public

School, Kasturba Gandhi Marg

TRAININGS ATTENDED

. Completed the FMC course in Dec 2005

. Completed BSM course in Oct 2006

. Completed ASM and SMC course in Feb 2007

. Completed RLP course in July 2008

EXTRAMURAL ENGAGEMENTS

. Involved in various community practices including providing food to

underprivileged children and running cleanliness drive

PERSONAL DETAILS

Date of Birth: 2nd November, 1983

Address: 73/A, East Azad Nagar, Street No. 11, Near Krishna Nagar, New

Delhi - 110051

Languages Known: English, Hindi & Punjabi

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