Customer Service Medical
Resume:
Aubrey Locke
Gaylord, MI *****
***************@*******.***
OBJECTIVE
I am seeking a position in a professional medical office, business or clinic.I have a wide variety of experience mostly in health care and also in retail, computer system operations, insurance billing, interacting with patients, clients and customers. I am interested in an employer who appreciates hard work and a dependable worker. I truly enjoy working with and around people and work under stress well.
SUMMARY OF QUALIFICATIONS
Ability to work under stressful situations, vast and diverse knowledge of health care, as well as experience in the field. I am very fluent with computers and data entry, I am CPR certified and First Aid certified. I have worked many different jobs, which all required excellent customer service. Multitasking is a very important skill I am comfortable with. All my previous (and current) employers know I am an extremely dependable individual, easy to work with, a fast learner and friendly.
EXPERIENCE
Emergency Department-Patient Access Specialist
Otsego Memorial Hospital, Gaylord, MI
09/2012 to Present
I register all Emergency Department patients, activate surgeries and MRI patients. Use data entry into the computer, verify patient demographics, get required paperwork filled out and filed, aid in taking vitals, work closely with medical insurances, nurses and doctors, help patients in need to the best of my abilities, occasional on-call duties, exceptional and caring customer service, working under very fast paced and stressful situations effectively and efficiently.
Pharmacy Technician Level 2
Meijer Pharmacy, Gaylord, MI
03/2011 to 09/2012
File and fill prescriptions, work closely with insurance companies, use data entry into the computer, knowledge of RX laws, prescription drugs, and side effects of such, work closely with medical offices, work under occasional fast paced and stressful situations, bill all insurance claims, on call driving to other connected pharmacies for necessary medical supplies and attend 'friendly' meetings for customer service.
Front Clerk/Crew Leader Intern
Schnapps n' Hopps- Forward Company, Gaylord, MI
06/2010 to 02/2011
Basic clerk duties, along with cashiering duties, stocking, customer service and trained knowledge of wines.
Service Desk
Jays Sporting Goods, Gaylord, MI
07/2008 to 08/2009
Service desk clerk duties, taking returned items, and law-a-way items, knowledge of many outdoor sporting activities, working with computer entry and handling money.
Cashier
K-mart, Gaylord, MI
07/2007 to 08/2008
Basic cashiering duties, working with money, and customer service skills.
EDUCATION & TRAINING
Still Attending, Pre-Medical, North Central Michigan College, MI
Diploma, General Studies-Vocational/Medical, Gaylord High School, MI
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
I am interested to grow with both professionally and educationally. I have hosted a medical 'Clinic' which informs patients of healthier living alternatives and more information on diseases, medications and overall well-being at Meijer Pharmacy in 2011. I was given the opportunity to volunteer as The Head Coordinator of the Medical Booth at a local festival in 2013. With that position, I set up, ran, found donations and was responsible for the medical booth and treatment of any patients that consented to medical treatment while at the festival. I am greatly honored for my hard work in the Emergency Department. I graduated from Gaylord High School with academic honors in 2009, and still attend college part-time locally.
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