Customer Service

Marjorie C. Petersen

Phone: 480-***-**** Email: *******@*****.***

CAREER OBJECTIVE

I am a professional with accomplished 15+ years of

administrative experience; friendly and highly organized with a

keen ability to multi-task a variety of challenges and

responsibilities in a fast-paced environment.

EXPERIENCE

Institute for Supply Management, Tempe, AZ - 1995-Present

Customer Service Associate / ROB (2012 - Present, full-time)

. Resuming ROB responsibilities: recruit survey committee

participants while maintaining confidentiality

. Compose monthly Forward Scan cover letter for Corporate

Development department

. Greet front office guests, answer switchboard, enter

applications in Personify

. Part-time Administrator / ROB: (2011 - 2012)

. Recruit survey committee participants through phone contact

and MagnetMail for the monthly survey

. Make monthly reminder phone calls to survey members

. All information regarding the survey is kept highly

confidential

Administrative Assistant: (1997-2010)

. Produce and deliver 3 Satellite Seminar Programs annually

. Administrator for 3 annual Center for Strategic Suppliers

(CSSL) Programs

. Deliver budget information for 7 budget centers

. Excellent organizational skills facilitating programs

. Microsoft Systems software

. Excellent organizational skills facilitating prompt

completion of tasks

. Project tasks management:

o Publications Assistant Tasks:

. Articles formatted from Mac to Microsoft Word documents

. Formulate monthly department reports

. Assign/Distribute articles to external and internal review board

members

. Coordinate meeting calendar for VP of

Technology/Publications

. Microsoft Word, Access, Excel and PowerPoint software

programs; Macromedia Dreamweaver

* Online Courses:

o Web content development and implementation for online

courses and infrastructure:

. Coordinate project production schedules, conduct beta

test reviews

. Populate database infrastructure using Microsoft Access

. In conjunction with project team members, act as liaison

between all funded project participants

. Assist in the identification of subject matter experts

to insure content meets project goals

. Provide word processing, proofing, and administrative

support of all project events and

meetings using Microsoft Word, Microsoft Excel and

Macromedia Dreamweaver programs

. Coordinate projects with interns

* Web Seminars:

o Download spreadsheets

o Coordinate documents and information with participants

* Contact non-members to join as members - monthly

* Satellite Seminars:

o Content Development:

* Convert slides to PowerPoint format

* Compose NewsLine articles

* Collect research materials/articles

o Request and book firm satellite time/coordinates

o Update information for web advertising and fax-on-demand

documents

o E-mail/fax downlink site registration letters, reminder

letters, technicians information

o Develop guide/timelines for in-house customer service staff

o Logistic and Site Coordination:

* Prepare materials for affiliate/corporate sites

* Coordinate all materials and mail to downlink sites

Customer Service Associate: (1995 - 1997)

. Respond to member needs and inquiries

. Areas of specialization - processing orders, posting of

payments received for orders, processing

membership applications, seminars, accreditation and

certification, exam registrations

. Excellent organizational skills facilitating prompt

completion of tasks

. Microsoft Office Suite

Contact this candidate