Manager Customer Service

Donnell Lewis

**** ***** ***** **

Houston, TX **088

Cell: 832-***-****

*************@*****.***

Over eight years of hands on management and collections experience, based

on the foundation of good business ethics. Committed to the highest level

of excellence through achievement. A respected, manager who leads by

example. Excellent decision-making and problem-solving skills developed

while meeting the challenges of a constantly fluctuating retail business

environment.

Summary of Qualifications

1. Monitored and purchased inventory, ensuring sufficient levels to

accommodate demands.

2. Recruited, trained, and motivated staff.

3. Delivered personal attention to customers to ensure high levels of

satisfaction to generate repeat customers, and to encourage word of

mouth referrals.

4. Managed all aspects of business operation including budgeting, cost

control, payroll, and multi store management.

5. Handled corporate accounts personally and professionally to make sure

that when business needed our services.

6. Able to deliver on company expectations and quotas.

7. Great Customer Service

8. Cooperative team player, adaptable and willing to help wherever

needed.

9. Able to be a leader and a listener.

10. Hard-working, productive

11. Self-Motivated

12. Takes all responsibilities seriously.

13. Enjoy working with people, solving problems, and learning new job

skills.

Professional Experience

Cash Biz

District manager

June12-Nov12

Supervised multiple locations in the business of payday, title loans,

and other various products. Was in charge of building and maintaining a

team of individuals in each location on how to effectively manage and

operate the center.

Aaron's Sales and Lease Jan 11- Present

Sales Manager

Held responsibility of accomplishing and exceeding sales goals for the

branch.

Supervised and delegated tasks such as marketing strategies and delivery

schedules to all members of the sales team. Acted as the liaison to any

outside branch or member of outside upper management that had sales or

inventory concerns or issues. Also served as service manager. Scheduling

merchandise service and the following up of services already performed to

make sure customers were 100% satisfied with the repair.

Cash Tyme

Zone Manager Jan 10 - Aug 10

Multi unit manager responsible for hiring and coaching of store staffs.

Making sure all employees are performing at the optimum efficiency. Also

making sure that all managers properly train and motivate staffs as well.

P&L and budgeting preparation and management.

Advance America Sept 08 - Jan 10

Center Manager

Responsible for all aspects of properly maintaining payday loan business.

Hands on collections through use of phone, field visits, and/or court.

First level of communication with customers to control delinquency and

prompt payments. Led organization that consisted of 1 assistant manager and

a customer service representative. Tax Services also done using Tax One.

Rent Way Nov 01 - Sept 08

Lead Store Manager March 02-Sept 08

Responsible for the growth, profit, and customer satisfaction for a

national retail corporation with revenues in excess of $970,000 and profit

levels in excess of $360,000. Provided direct support to staff in sales,

collections and all other areas. Led an organization that consisted of 2

assistant managers, an executive assistant, 2 account managers, and 2

customer service representatives.

1. Maintained Store of the Month on numerous occasions -8 times

consecutively

2. Increased profits and customer growth by at least 5-8% each year.

3. Supervised up 6 other centers at one time serving as Assistant

District Manager.

Assistant Manager Jan 02-March 02

1. Reported directly to store manager. Supervised account managers.

2. Front line of either sales or collections, delegated by store manager.

Account Manager Nov 01-Jan 02

1. Responsible for collections and first level of customer service.

Primerica Financial Services July 04-Sept 07

District Leader

2. Lead agent for territory.

3. Trained and supervised staff of 23 agents. Originated loans and credit

counseling to families.

MS Army National Guard Sept 98-Jan 05

Armour Crewman - MOS 19K

1. M1A1 Tank operator

2. Awarded soldier of the cycle, received tanker boots directly from then

President Clinton.

Education

2007-2008 University of Phoenix, Phoenix, AZ

Majored in Business, Marketing with Accounting

2000-2002 MS Valley State University, Itta Bena, MS

Majored in Business, Marketing with Accounting

1995-1999 Ruleville Central High School, Ruleville, MS

1999 Graduate with Honors GPA-3.5

Awarded best offensive blocker, scholastic award, 1st team all

district(Bolivar Commercial), 2nd team all state, district champions, team

captain (football)

National Honor Society member

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