Customer Service Manager

Bridget Lowe

**** *. ****** *** ****

Las Vegas, NV 89123

************@*****.*** - 850-***-****

SUMMARY

Dedicated hospitality management professional with specialized

interest in finance, customer service and hotel management. Excellent

verbal, written and interpersonal skills. Highly skilled in organizing

resources and establishing priorities.

SPECIALIZED SKILLS

Adept in Windows and Macintosh operating systems with demonstrated

proficiency in Microsoft Office Suite, First Resort Software, AS400, Nite

Vision, AMSI and Domin 8 - Tenant Pro. Skilled in internet navigation and

research; knowledge of contract documents and specifications.

RELEVANT EXPERIENCE

Sportsman's Royal Manor

January 2013 - Current

Property Manager

Efficiently Manage the daily operation of a 665 unit apartment complex

Prepare leases and conduct move-ins and move-outs.

Collect rent from residents, verify amount paid, deposit rent checks and

send verified information to the corporate office.

Follow up with any delinquent rent, prepare 3-day notices and initiate

eviction procedures as necessary.

Maintain good tenant relations by utilizing professional communication at

all times.

Handle residents' questions, complaints and concerns and take the necessary

steps to resolve the situation.

Work cohesively with vendors in the purchase of maintenance supplies and

equipment. Manage budget to accomplish goals.

Prepare daily, weekly, vacancy, and delinquency reports for the corporate

office.

ResortQuest by Wyndham Vacation Rentals

April 2010 - December 2012

Guest Services Manager

Efficiently Manage the daily operation of a 330 unit resort front desk and

its team members.

Some of the duties include but are not limited to guest check-in, guest

check-out, answering guest and staff questions, training staff, running

reports as required and maintain efficient schedules and operational

procedures which result in the satisfaction of all staff and guests.

Interact with owners, guests, potential owners, affiliated business units

and team members regarding resort inquiries, complaints, comments and

suggestions with appropriate problem solving and service recovery actions

as to assure a successful outcome.

Analyze resort inventory requirements and assure that all reservations and

other requests are accommodated to the highest efficiency levels possible.

Assist with Team/Staff issues and other items as requested.

Have traveled for company to train other departments

Attend monthly and weekly manager meetings to discuss revenue tactics

Sundance Rental management Inc. August 2008 - April 2010

Executive Property Management Assistant

Prepare and monitor expenditures on over 1000 rental units; drafting

invoices, collecting payments, and developing housing policies and general

information.

Serve as point of contact for maintenance workers and housekeeping in order

to manage all homeowner and tenant housing needs.

Provide administrative assistance and organizational support to homeowners,

tenants and staff.

Accurately maintain yearly calendar for Property Managers, carefully making

appointments, drafting agendas and arranging meetings without the need for

specific prior approval.

Maintain positive accountability of inventory and order supplies at own

discretion.

EDUCATION

Personalized Customer Service Training Seminars, Shoreline Towers

Association Realty, 2007

Undergraduate Coursework in:

Hospitality and Hotel Management - Pensacola State College, 2010 - 2012

Travel and Tourism - Genesee Community College, 2000 - 2001

Cosmetology Certificate - Orleans Niagara BOCES, 1998 - 2000

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