Customer Service Management

R O MAN P LATAS

Home: 516-***-**** cell 516-***-**** email: *****.******@*****.***

“An experienced infr astructure technologist with extensive expertise

seeking a new environment to contr ibute my skills while growing

p rofessionally”

Summa ry of experience & major project initiatives

• Maintained 24x7 support for mission critical systems of financial & election services

i nstitutes

• Managed migration of multi-site enterprise to Windows Active Directory platform within

strict deadline

• Project managed merger of BISYS Private Equity systems with Citi data center standards

post acquisition

• Team leader of infrastructure support team for multinational corporations

• Leveraged off shore support teams for change control and system monitoring to reduce

operating costs

• Developed & tested disaster recovery plans successfully at SunGard recovery site

• Project managed upgrade of Citi Private Equity document management system from testing

to production deployment

S kills I nclude:

Capacity & Budget planning, Windows Server/Active Directory, Exchange Server 2003, web &

m iddleware systems, Hot/Cold disaster recovery strategy, Worldox GX document management,

SharePoint 2007/2010, Citrix Xenapp remote access, VMWARE ESX & GSX virtual server

technologies

Experience

Citigroup – Global T ransaction Services

5/2007 – 6/2013

Vice President – GTS Technology Business Unit Manager

( position closed)

Project managed migration of BISYS Private Equity technology from BISYS to Citi data center within set

t imeline

Project managed upgrade of document management system, Worldox for all users globally within short

deadline

On boarding of critical applications to Citi support & security entitlement processes to comply with corporate

deadlines

Provided 3rd level support for core applications including Worldox DMS, CLI practice management,

p roprietary systems

W indows 7, Windows 2008 Server / Citrix XenApp 6.5 migration project coordination

O ffice 2007 migration coordination across all desktop platforms, all users globally

Managed code deployments & application changes through strict corporate change management procedure

Documented and conducted continuity of business plans for each critical application annually

Responsible for coordinating application vulnerability testing & remediation within strict compliance

deadlines

Migrated core applications to / from Citi data centers

BISYS P rivate Equity Services 2001 – 2007 (Acquired by

C itigroup 5/2007)

Vice President I T I nfrastructure Systems

M anaged entire scope of technology infrastructure for both on & off shore accounting professionals in NYC,

SF, Boston, Columbus, OH, Hong Kong, Singapore, Mumbai, & Dublin

Managed infrastructure budget covering all technology spend including, hardware, software & licensing,

services, staff head count

Worked closely with senior business team to forecast annual growth and company direction to plan

technology needs

Responsible for all capacity planning & management

Responsible for 24/7 systems monitoring using a combination of Solarwinds & other tools to meet or exceed

service SLAs

Technologies include Windows Active Directory, XP Pro, I IS, SQL Server, and Exchange 2007, Cisco PIX &

VPN, Citrix XenApp

Responsible for delivering external Private Equity client reporting web portal in Dublin, IR with backup site

i n UK

Migration projects included Novell & NT to Windows Active Directory 2003 & 2008

Migration of legacy Windows 98 desktops to Windows XP

Managed vendor relationships of key systems

Developed & annually tested disaster recovery plans for all critical systems at SunGard Recovery facilities

Deployed & administered Worldox GX document management system in conjunction with copier scanners to

enhance workflow

Assisted in bringing company into SAS70 (SOC1) compliancy which was annually reviewed

Post BISYS acquisition projects included migration of PE systems to Citi standard desktop & server

requirements

Epoch Partners 2000 –

2001 (company closed) Network Support Engineer

P rimarily responsible for the New York City site consisting of Wintel servers, MS Exchange & Blackberry

server, SQL, Pivotal Relationship99, Lucent Octel voicemail, IPASS, BackupExec, Sun Systems firewall

management.

Remotely supported corporate headquarters in San Francisco, CA

Supported market data systems including I LX, FACTSET, Bloomberg terminal, BridgeStation

Supported trading floor team in both NY and San Francisco to meet market deadlines

Maintained entire scope of hardware including server, desktop & telecommunications infrastructure

Election.com - Garden City, NY 2000 –

2001 (company closed)

Senior Systems I T Engineer

Lead a team of desktop support and server engineers to ensure business driven deadlines were met or

exceeded

Maintained support for all satellite offices worldwide (NY, UK, France, Australia, Dallas, TX, D.C., Chicago)

Project managed & delivered one of the first Windows 2000 Active Directory implementations within short

t imeline

NT 4.0/Windows 2000 network consisting of 400 users on 40 servers

Deployed Proliant servers with NT and I IS, SQL, File/Print, DNS, DHCP, WINS, TCP/IP

Deployed and maintained I IS 4&5 on NT 4.0/2000 Servers to host high volume public facing election

application

Installed and administered MS-Exchange 5.5 Server with Outlook Web Access

Supported Internet access for Garden City office using MS-Proxy Server 2.0 & T1 connectivity

Imagecast 4.0 for automated workstation & laptop network deployment

Developed naming conventions, IP ranges used for all users, groups & network devices

Researched remote access solutions such as VPN, maintained disaster recovery processes

Determined corporate wide hardware & software purchases

ABN-AMRO/European American Bank - Uniondale, NY

11/99-1/2000

Technical Support / Y2K

Y2K analysis and support

Level 3 Support for NT 3.51/4.0 Workstation & Servers of EAB headquarters & affiliated bank branches

Key member of team responsible for NT 4.0 Server & Workstation rollout to all EAB branches

Supported EAB Plaza employees on Novell 4.11 network with NT workstation using Novell Client

Supported all proprietary banking software for tellers and accountants, using MS-SNA client

Bi rnbaum Financial Services - E ast Meadow, NY 1997 - 1999

Network Administrator

Supported NT network of 175 users running Windows 95/NT Workstation, proprietary software including

n umerous proposals/client management packages, network printers

Installed and maintained NT 4.0 Server domain, MS-Exchange 5.5, & network infrastructure

Vendor management of telecommunications & technical equipment services

Maintained disaster recovery system

Developed & implemented System & Security Polices for all user accounts

Performed migration to Windows 95 & NT Workstation 4.0 on entire PC population

Upgraded all hardware and software on servers and workstations

P HOEN IX HO ME L I FE - U niondale, NY

1990-1997

Network Administrator/Systems Analyst

Maintained Novell network for over 100 sales, administrative & executive professionals

Administered Lotus CCMail email server and client for all users

Investigated software & hardware problems and reviewed with senior management to ensure superior

customer service/relations

Developed automated mailing system utilizing MS-Access & MS-Excel to enhance daily workflow

of client processing

T rained office staff and insurance agents in utilization of software & equipment

S PEC IAL IZED TRA I N I NG:

M CSE, MCP+I program with New Horizons, Westbury, NY (certification obtained)

MS-SMS 1.2; Windows 2000 Upgrade 1573a; Exchange 2000 1572; Exchange 2003; Cisco CCNA course

7/04

Worldox GX Advanced Installation and Administration course May 2013

EDUCAT ION:

N ASSAU COMMUNITY COLLEGE - Garden City, NY

B usiness Major

A DELPHI UNIVERSITY - Garden City, NY

B usiness Major

References furnished upon request

Contact this candidate