Operations Manager

SHANNON MORENO

**** ******* ***. * Lakewood, CA * 90712

Mobile 562-***-**** * Home 562-***-****

Email: *********@*****.***

OBJECTIVE

To pursue a career in logistics where my creative, analytical, and lean

problem-solving skills will be used, challenged, and strengthened within a

dynamic warehouse distribution environment.

WORK EXPERIENCE

Maersk / Damco Distribution Services, Inc. -3PL Warehouse Division

South Gate, CA

Yard Operations Manager / Customer Service & QA Manager

9/2010 to 7/2013

. Managed customer service, QA, and inventory control for one year and then

transferred to yard operations.

. Reduced customer claims by 100% while in customer service.

. Restored customer relations and opened up the communications channel to

openly discuss account issues.

. Streamlined cross-dock operation and processes to improve efficiencies

and split accuracy on outbound loads.

. Maintained the lowest miss-diverts nationally on the Walmart cross-dock.

. Reduced OS&D from 20,000 sq. ft. to 10 pallets by actively identifying

constraints between dock and admin.

. Managed $18.2M in billing & accruals to assure P&L accuracy & participate

on weekly flash call to discuss P&L.

. Participated in 2 successful major start-ups, Hewlett Packard and The

Home Depot with in the same year.

. Successfully manage a 23 Acre RF yard with 1000+ units through the

Wherenet YMS.

. Participate in daily conference calls with customer to discuss volume,

trends, process improvement, and KPI's.

. Manage gate transactions of 600-1000 units in and out daily according to

CT-PAT requirements.

. Manage product availability at port and coordinate deliveries with

customers to meet customer supply & demand.

. Manage 30 non-union gate clerks that are responsible for gating in and

out all equipment and meeting any carrier security endorsements or

signatures that need to be obtained at the time of releasing freight.

. Communicate and follow up with carriers regarding load status to assure

timely pickup and delivery.

. Manage empty trailer pools of 400-500 OTR and Intermodal units based on

outbound forecasting.

. Manage 20 union yard drivers and 6 temporary drivers utilizing 10 yard

trucks in a 24-7 yard operation.

. Implemented a PM program to better maintain and gain more dependable yard

performance with the current fleet.

. Organized contracts with vendors to reduce costs on parts and labor to be

in line with P&L budget.

. Manage the company interface to assure that all systems are in synch to

assure KPI metrics reported are accurate.

. Manage the coordination and set up of 1100 daily equipment moves to the

dock operation through EZ Labor.

. Meet daily with management team to discuss forecasts, daily operational

plans, and any service concerns.

. Manage the onsite Security services including both maintenance and

security camera upgrades of $35K.

. Oversee recycling program that generated $3K in monthly revenue.

. Implemented the anti-terrorist awareness training program for all gate

personnel.

. Scored 100% on all vendor yard audits in 2012 and 2013.

RPM Consolidated Services Inc. -3PL Warehouse Division

Santa Fe Springs, CA

FTZ Facilities Manager - Administration and Operation

Long Beach, CA

10/2008 to 9/2010

. Coordinated, implemented, and successfully set up a 90,000 sq. ft. FTZ

trans-load warehouse in the Long Beach heavy weight corridor, the first

of its kind on the West Coast.

. Managed a bonded trans-load export operation of spirits and beverages

comingled with domestic freight.

. Coordinated with 3rd party broker & messenger service to submit &

retrieve all entries for the operation.

. Managed warehouse inventory of 200+ locations of wine and spirits for

domestic FTL distribution.

. Coordinated daily turns of 30 - 50 bonded trans-loads of alcoholic

beverages for export.

. Coordinated daily inbound domestic live unload FTL's from breweries in

both California and Colorado for export.

. Managed and coordinated domestic hand stack, export container operation,

of alcoholic beverages to 5 countries.

. Planned daily production and coordinated temp labor needs with contracted

labor provider.

. Successfully passed and exceeded customs expectations on all regular and

unannounced audits.

. Managed a bonded yard inventory of 65 containers and coordinated empties

for export from local terminals.

SHANNON MORENO

5103 Minturn Ave. * Lakewood, CA * 90712

Mobile 562-***-**** * Home 562-***-****

Email: *********@*****.***

. Coordinated heavy weight permits with dray division weekly to assure all

export loads met booking dates.

. Managed daily activity to assure FTZ weekly entries and estimates were

accurate and timely to assure no delays.

. Managed 3 direct reports and 50 employees.

. Coordinated all ABC and FDA permits and audits annually.

. Responsible for all facets of facility operation including inventory

control and customer service.

. Coordinated installation of security system and cameras as well as

ongoing maintenance.

. Managed and maintained all MHE both propane and electric.

. Invoiced $1.2M annually, was accountable for P&L results, and spoke to

the results monthly.

. Safety results for 2 years running was 0 IRR and 0 LTA by conducting

safety meetings that emphasized risk.

NYK Logistics (Americas) Inc. -3PL Warehouse Division

Torrance, CA

Account Operations Manager - FTZ & Domestic Operation, Customer Service

Carson, CA

10/2001 to 10/2008

. Managed timely processing of import, export, domestic, small parcel, LTL,

and FTL freight in a FTZ warehouse with shipping & receiving accuracy of

99.98% while shipping an average of 1000+ orders weekly.

. Managed coordination of customs, brokers, and draymen as well as carrier

contracts for LTL and OTR carriers.

. Managed inventory levels of $200M with inventory accuracy results of

99.99%.

. Managed annual / bi-annual inventory counts and daily inventory KPI's for

electronics and apparel accounts.

. Managed warehouse inventory of 2000+ locations and container yard

inventory of 300+ containers.

. Accountable for daily inventory results, systemic processes, employee

mentoring and disciplinary action.

. Managed 7 direct reports with an overall staff of 100-300 employees

depending on seasonal volume.

. Responsible for daily labor staffing with temp agency as well as

identifying and interviewing candidates for hire.

. Responsible for training / cross-training, and the development of all

administrative and operation personnel.

. Capable of making hard decisions to assure that LOS and customer KPI's

are met.

. Accountable for labor to handling revenue results on P&L and for

identifying where rates are not in line with the scope of work to

renegotiate rates with customers.

. Continuously streamlining operations to enhance labor to revenue results.

. Coordinated campus safety meetings, audits, & awareness which contributed

to NYK exceeding 1M+ hrs. of operation in No. America without a LTA.

. Created and presented P&L budgets & forecasts. Spoke to P&L results

monthly with Executive Management.

. Accountable for accurate and timely billing of $10.8M in revenue

annually.

. Manage with emphasis on reducing waste, lean practices, streamlining

operations, and managing to a budget.

. Managed EDI data and worked closely with IT to resolve any systemic

issues.

. Successfully managed and coordinated a 675,000 sq. ft. warehouse startup

and successfully relocated existing customers to the new environment

through close communications and coordination with customers and ops.

. Managed internal warehouse relocation of accounts as needed due to

business trends or new business acquired.

. Created OMS environment including account set up of rate contracts,

vendor BOL addresses, and billing.

. Responsible for creation and set up of RF warehouse environment that

included order fulfillment, tier racking, bulk, case pick, E-commerce,

and replenishment on demand.

. Implemented and managed FTZ warehouse in 300,000 sq. ft. order

fulfillment account.

. Managed RF environment including, receiving, order processing,

replenishment, wave planning, cycle counts, and inventory management in

WMS.

. Managed and wrote SOP's according to ISO 9001:2000 audit requirements

. Managed Continuous Improvement programs seeking revenue opportunities

specifically focusing on the 5S's, Kanban, and SOP's while developing

employees in the process.

. Create ROI's for proposed changes in operation for sign off.

. Manage processes in JD Edwards including purchase order approval,

employee expense reports, both temp and permanent employee payroll,

monthly billing, and P&L results.

. Manage, coordinate, and plan quarterly business reviews with customers.

. Interact with various levels and departments on a daily basis internally

and externally.

. Respond to high levels of email and phone communications on a daily basis

while maintaining a heavy calendar.

. Managed customer service of 3 separate warehouse sites for 2 years.

Excellent customer service and relations.

. Traveled upon request.

SHANNON MORENO

5103 Minturn Ave. * Lakewood, CA * 90712

Mobile 562-***-**** * Home 562-***-****

Email: *********@*****.***

Mitsui-Soko (USA) Inc. - 3PL Warehouse Division

Carson, CA

Warehouse Accounts Customer Service Supervisor

10/1995 to 10/2001

Abbigail Abbott Cerritos,

CA

Labor Placement Consultant

10/1994 to 10/1995

Clothestime Inc. Long

Beach, CA

Store Manager / Asst. District Mgr.

11/1991 to 10/1994

Kinney Woolworth Corporation- Susie's

TX, UT, CA

Store Manager / Trouble Shooter

7/1987 to 11/1991

SKILLS

. Microsoft Word, Excel, PowerPoint, and Internet

. Infor Software Package, Foursite (OMS), Viaware (WMS), RF/RFID, LDS,

Wherenet YMS

. JD Edwards, Sybase Infomaker, Crystal Reports

. EDI 940, 945, 944, 852, 856

. Bonded Warehouse, WDIT, WDTE, FTZ Warehouse, Weekly Entries, 3461,

CF214, 7501, 7512

. Billing, Payroll, Purchasing, Expense reports, P&L, Forecasting

. Type 72 WPM, verbal, written, and interpersonal communication skills

. ISO 9000:2001, OSHA

. Trans-load, Export, Cross-Docking, Order Fulfillment, Kitting, E-

commerce

. Small Parcel, LTL, FTL, Intermodal, Dray

. Ability to manage multiple priorities within a fast-paced environment

. Organizational, problem-solving, analytical, lean processes

. Yard Management, Forklift; propane & battery, Forklift certified, Yard

Goat maintenance

. Proven ability to encourage and foster internal growth of employees

. Major Accounts: JVC, Toshiba, So. Wine & Spirits, Hitachi,

Mitsubishi, Molson, Walmart, HP, The Home Depot

Both professional and personal referrals are available upon request.

Contact this candidate