Customer Service Representative
Resume:
Pamela Keddy
pkeddy*****@gmail
Qualification Summary
Responsible Administrative Professional with a strong track record of Critical Thinking, Time Management and Office Skills
Organizing tasks, prioritizing work, organizing and updating files
Coordinating schedules/times, administering programs
Screening telephone calls, dispensing information, handling complaints
Collecting money, adjusting accounts, checking for accuracy
Applying and explaining official program policy, enforcing rules and regulations
Collaborating with coworkers, supervisors, clients to coordinate services
Adapting new procedures
Calculating numerical data, writing letters, using correct format, spelling and grammar
OldCastle Building Envelope, Customer Service Representative Tampa, FL
Answering phones, taking orders, assisting customers 2012-Current
Operation PAR Clearwater, FL
2010-2012
Assists in all functions of a medical office
Answering phones, taking payments, scheduling appointments
Maine State Housing Authority, RAC+ Housing Counselor Augusta, ME
2007-2010
Managed all daily functions of specialized housing program for 8 county region
Including but not limited to screening applications, scheduling and conducting face to face interviews, determining eligibility, issuing official documents, collaborating with outside partners, inspecting apartments, monitoring participant progress
Assisted other region housing counselors when region responsibilities changed
Department of Health and Human Services, State of Maine, Eligibility Specialist Augusta,Me 2003-2007
Conducted interactive interviews, gathered required confidential documents
Explained and applied official policy for Food Stamps, TANF & Medicaid
Determined eligibility & issued benefits
Maintained updates and recertification for caseload of 600-800 families
Central Maine Community College, Auburn, ME 2006
Associate of Arts, General Studies
University of Maine, various classes, no degree 1986-2007
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