Customer Service Management

Ye Wang

Ye

Placentia, CA *****

Tel: 949-***-**** / E-mail: ***********@*****.***

ACHIEVEMENT / SPECIALTY:

Managed $30 multi millions annual trading for major accounts of industry leading companies including

Bloomingdale, Nordstrom, Hot Topic and James Perse

Responsible for intermodal and steamship line contract negotiation and succeeded cost saving at 15% led to

profit margin improvement 5% - 10%

Achieved on-time delivery over 95%

Hands-on experiences in international trading and transportation management

Advance knowledge in Commerce regulations and U.S. Customs Clearance

Fluent in speaking and writing Chinese and English

Proficient in Microsoft Office including Access, Excel, Word, PowerPoint

EXPERIENCE:

New Live Inc. – Los Angeles, CA Nov 2009 – Present

Logistics Supervisor

Fully in charge major customer accounts

Operate contract negotiation with vendors. Coordinate with Sales team for RFQ/pricing to customer.

Monitor custom clearance, inbound and outbound shipments and distribution planning

Handle and implement Government and industrial compliances

Supervise delivery schedule and transportation plan to achieve customer target

Establish new customer account and coordinate business development

Handle and resolve all customer issues

Translink Shipping Inc. – Cypress, CA March 2008 -- Oct 2009

Import Customer Service

Coordinated inbound and outbound shipment, custom clearance, arrival notice, and shipment release

Handled customer daily activities and Trouble-shooting desk

Arranged schedule with overseas office

Analyzed freight rate report to upper management

Document control and management

F. Robbe International Attorneys at Law – Newport Beach, CA June 2007 – March 2008

Administration Assistant

Customer services and office administration

Document control and management. Reports and documents preparation to lawyers and legal assistants

Document translation

Shuomei Trading Development Co, LTD. – Shanghai, China March 2005 – Sep 2006

Marketing Specialist

Market/product research and analysis

Handled budget report to executive level

Coordinated with Product Managers in new product introduction and product phase-in programs

EDUCATION:

Shanghai Institute of Foreign Trade – Shanghai, China / Gradation: June 2006

B.S. in English International Business

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