Customer Service Technician

Vickie Womack*** West **th StreetLos Angeles, CA *0003Hm.323-***-**** Cell (424)207-8381Email:******.******@*****.*** CAREER OBJECTIVETo obtain a Pharmacy Technician position in the field where I can perform my acquired skills with an opportunity for professional development. TECHNICAL SKILLS & QUALIFICATIONS

Prior Authorizations Call Center Experience a Hundred to Two hundreds calls a day Customer Service Excellent Formulary Knowledge Medicare, Medi-Cal, Medi-Medi Healthy Families CMS Regulations Billing & Collections Knowledge Claims Processing MS Word, Excel & PowerPoint Etreby, AS400, MC400 &Pyxis

PROFESSIONAL EXPERIENCE :

LAC-USC, Los Angeles,CA 7/2012 - Present

Duties:Claims Processing,Billings,Filling orders & Refills

Customer Service to members and verification of insurance.

SCAN Health Plan, Long Beach, CA 8/2011 – 02/2012 Member Services Rep (Per-Diem)

Provided exceptional customer service to Members in an effort to resolve

Grievances and Appeals. Working at a call center doing benefits verification.

Enrollment and Disenrollment. United Health Plan, Costa Mesa, CA 11/2006 – 12/2009 Pharmacy Technician / Prior Authorizations Interfaced heavily with Pharmacists, Physicians, Nurses and plan Members

for prior Authorizations.Provided assistance to plan Members to resolve

Grievances and Appeals.Maintained above average knowledge of all

drug formularies, both generic and name brand. McKay Monkman Drug, Los Angeles, CA 08/2003 – 09/2006

Pharmacy Supervisor / Tech Interfaced with Patients, typing prescriptions, authorizations, completing

orders and maintaining inventory. Walker Pharmacy, Compton, CA 06/2002 – 01/2003 Pharmacy TechnicianResponsible for Insurance and Patient Billings, TAR’s and, Scrips

and all inventory. Filling prescription orders,Calling for refills orders.

Farmacia La Cruz Pharmacy, Los Angeles, CA 09/1998 – 09/2000Pharmacy TechnicianResponsible for Pharmacy authorizations, labeling scrips and billing. Filling prescription order,Typing prescription orders.

Sav-On Pharmacy, Los Angeles, CA 01/1997 – 09/1998 Pharmacy TechnicianCustomer service, cash handling and billing.Calling for refill orders.ordering meds,filling medication order also typing prescription orders.

EDUCATIONAmerican Career College Los Angeles, CA Pharmacy Technician, 1997 Chester Adult School Compton, CA CNA &HHA& MA -2003&2006 Washington prep high Los Angeles,CA Diploma,1989

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