David W. Burgess

**** **** ***** *****

Elk Grove, CA 95758

Home: 916-***-**** ab5m7f@r.postjobfree.com Cell: 916-***-****

SUMMARY

An Innovative, successful IT Manager with a strong background in Network

Engineering/Operations, Infrastructure Project Management and visible

achievements providing leading edge technological solutions. Exceptional

skill in implementing teams and systems to provide business solutions and

increasing operational efficiencies; delivering bottom-line results through

effective design, development and execution of information systems to

reduce or save costs. Merge hands on collaborative leadership style with

excellent communication skills to continually drive focused teams toward

performance excellence; a proven record of streamlining operations,

relating technical information to end-users, and leading projects to full

fruition.

Core Management Competencies:

Budget Administration Strategic Planning

Client and Vendor Management Team Leadership

Staff Development Troubleshooting

Mission Critical Support Logical Security Functions

Network Management Network Installation and

Configuration

Desktop Support Helpdesk/Support Center

PROFESSIONAL EXPERIENCE

SAFE CREDIT uNION 2011 - Present

IT Security Manager - Chief Security Officer .

Manage all aspects of security for the financial institution including

corporate security program, security policy development, security awareness

training, and compliance with GLBA, NCUA, FFIEC and Internal Audit. DLP,

Anti-Virus, System Patching, SIEM, Firewalls, IDS/IDP, Disaster Recovery

and Incident Management

. Chair the Vendor Risk Committee

. Ensure the security program is in alignment with corporate goals

. Develop and enforce security policy, standards and procedures

. Specify, procure, configure and manage all production security equipment

for the corporation.

. Report monthly to the Board of Directors regarding security related

incidents and projects.

Quorum Technologies, inc. 2009 - 2011

Senior Manager, IT Operations .

Management of seven systems and network engineers responsible for the

design, implementation, and support of the IT infrastructure components

used by Quorum Corporate and external business clients

. Management of large healthcare infrastructure and green building

infrastructure projects.

. Developed and published corporate IT policies and procedures for

technical staff.

. Developing a Network Operations Center for use by Quorum Technologies to

monitor and manage client site

. Developed and enforcedsecurity policies for Quorum and Quorum clients.

Delta Dental of California 2002 - 2008

Senior Manager, Enterprise Security Operations 2005 - 2008

Management of four security engineers responsible for the design,

implementation, and support of the corporate security infrastructure for

both internal and external business users

. Handled over 40,000 security related requests for service annually

meeting the corporate SLA 99% of the time.

. Developed and published security standards to define security objectives

in support of the enterprise goals and mandates for HIPAA, SOX, PCI, and

NAIC.

. Implemented BMC's Control SA application, a centralized, cross platform

identity and account management provisioning tool reducing provisioning

time by 45% while improving accuracy.

David W. Burgess Page Two

Senior Manager, Enterprise Network Engineering 2002 - 2005

Management of eight network engineers and one network engineering project

manager responsible for designing implementing, and supporting corporate

LAN and nation-wide WAN network infrastructures.

. Directed the implementation of VoIP technology saving over $350,000

annually. Installed SONET Ring technology reducing end point installation

costs from thousands of dollars to hundreds.

. Consistently increased productivity and service availability while

reducing costs to the corporation, i.e.; Designed and migrated the

corporate wide area network topology from frame relay to ATM/IMA, and

from ATM/IMA to MPLS tripling bandwidth while reducing circuit carrier

expenses by $300,000 annually.

. Saved the company $106,000 annually on Cisco's Smartnet maintenance

contract through proper vendor selection and management.

Deltanet, Inc. 2001 - 2002

Director of National Operations

Direction of two junior managers, seven systems engineers, two network

engineers and three business analysts in both a direct and matrix

management organization.

. Provided onsite support for projects and strategic business applications.

Worked closely with sales staff at business locations throughout the

continental United States, identifying and qualifying potential business

opportunities and improved service.

. Introduced trouble ticket metrics reducing open Incident reports by 37%

and mean time to close from eight days to a little over four days.

InnoVentry 2000 - 2001

Director of Network Engineering, Corporate

Developed and directed a National Network Engineering department consisting

of two managers, four network engineers, ten systems engineers, one

security engineer, two CA Unicenter administrators, four desktop support

engineers and two voice engineers.

. Directed the recovery of a 1,500 node corporate network infrastructure

and mission critical server environment from Fort Worth, Texas to

Sacramento; critical business applications resumed business operations

within 24 to 48 hours.

. Managed corporate Avaya voice switches and call managers nationwide. Led

the implementation effort to install the first Cisco Call Manager and

introducing VoIP to reduce long distance carrier expenses by $600,000

annually.

. Introduced new assembly line processes and procedures for the

configuration of routers to reduce human error, enhance quality and

accelerate the production process.

Business and Technology Partners, International 1998 - 2000

Vice President of Operations

Responsible for the planning and management of day-to-day operations for

the corporation which included, business cultivation, client satisfaction

and quality assurance of the work performed on behalf of corporate staff.

. Booked over $1,000,000 of business the first year.

Sutter Health 1996 - 1998

Senior Manager, Corporate Network Engineering Services

Developed and managed a Network Engineering department and led day-to-day

operations. The department created consisted of fourteen network engineers

and two contract network engineers supporting ATM, FDDI, SONET and Frame

Relay networks.

. Directed the largest infrastructure upgrade project in corporate history.

. Designed, managed and operated the corporate Network Operations Center.

This implementation was used to

David W. Burgess Page Three

monitor corporate network health, and affiliate local networks in a

charge back arrangement.

. Developed corporate standards for structured cabling, and established and

negotiated Service Level Agreements between corporate and affiliates

statewide.

TECHNICAL EXPERTISE

Avaya Definity Cisco Call Manager HP Openview

HP Network Node Manager Cisco Switches/Routers TCP/IP /MPLS/ IMA

Frame Relay /Fiber Optics WAN/LAN Topologies Wireless

VOIP Control SA/Passport CiscoWorks

Structured Cabling (Fiber, Re-cabling/New Building RACF

Cat5-6) Construction

Windows MSOffice (Word, Excel, PowerPoint, Outlook, Project), Visio,

NetMeeting, SharePoint

EDUCATION

BA, Criminal Justice/Pre-law, California State University, Sacramento, CA

AA, Police Science, Shasta Community College, Redding, CA

CERTIFICATIONS

GIAC Security Leadership (GSLC)

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