Customer Service Manager

Amy Rankin

*** ********* ***** * Monaca, PA *****

724-***-**** * **********@*****.***

Executive Summary

Purchasing / Procurement Manager/ Sales with 18+ years experience. Strong people

management skills. Very strong customer service ethics. Self Motivated and convincing motivator

to team members. Very strong desire and ability to exceed customer expectations. Accepts

ownership of responsibilities. Extremely client focused.

Core Qualifications

* 15+ years experience with managing * Strong Customer Relations

In ternational and Offshore Customers * Strong Distribution Management

* Successful with staff development * Cost Savings Driven – for

customers

* 15+ years client account management experience and for employer

* 18+ years Inventory Control Experience * Strong problem resolution skills

* 18+ years in Industrial / MRO & Safety supplies/ * Managed staff of 6 to 20

employees

Promotional goods / Pipe & Fit tings * Maintain & Report self & team

* Create New and maintain Vendor / Supplier performance grading and goals

Partnerships and relationships * Managed multi-million dollar accts

* Ut ilize strong organizational skills to stay on course

And meet required deadlines

Professional Experience

Purchasing/ Sales Management

September 1992 – October 15, 2010

McJunkin Red Man Corporation – In ternational Accounts Manager

18 year career with McJunkin/ McJunkin RedMan Corporation (MRC). During that time I have

gained extensive Industrial MRO experience and have managed and maintained multi million

dollar accounts for a variety of fortune 500 companies in both the oil and gas related industries.

E xperienced in Purchasing / Sales Management and Office / Branch Management. Managed

teams sizes of 6 to 20 full time employees. Extensive experience providing Purchasing Services

expertise with sourcing and buying all types of materials that were required by both overseas

and domestic clients. Industrial Pipe & fi t tings, MRO supplies, Safety supplies, Material

H andling, Electrical, Promotional I tems, Recreational i tems, Lab supplies etc. During my t ime

w ith MRC I have excelled and exceeded customer and employer expectations. I have earned the

“supplier of choice” status with my customers and have been recognized within MRC as a person

w ithin the company who provided an extremely high level of customer support in every facet of

my team's and my assigned responsibility.

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