Customer Service Manager

L o Valli r

**** ******** **** ***, ** Phone 678-***-**** Email: *********@*****.***

32210

To obtain a Manager position and contribute to the growth and

Objective enhancement of the company by utilizing experience and knowledge

with excellent management and organizational skills.

July-May 2004 Osborne High School Marietta,

Education GA

2005- 2007 Georgia Medical

College Marietta, GA

Skills Excellent leadership and training skills

Ability to maintain excellent public relations

Extremely personable and Professional

Attentive to details and focused under pressure

Excellent customer service skills

Excellent organization skills

Work

Experience July-2012- To present CarSPa

Jax. FL

Lube Manager/Service Writer

Managed a staff from 4 to 8 employees

Perform oil checks and oil changes in automotive vehicles. Perform

transmission, coolant, fuel injection, rear differential, and

serpentine belt services.

Sales, customer service, hiring, training, and ordering,

receiving, organizing and counting inventory

Proven negotiation, sales and closing skill

Georgia State Emission Certified

Jan 2012-July 2012 America's Service Station

Marietta, GA

Manager/Service Writer

Explaining the service needs of each client's vehicle

Supervised the service technicians and monitored their performance

in servicing customers.

Ability to sell additional services according to shop standards

Ability to review individual client needs and to ask for the sale

Excellent presentation and telephone skills

Strong communication and organizational skills

Proven negotiation, sales and closing skill

Oct 2003 to Jan 2012 Regal Entertainment Group (8-22 Screen

Theatre) Marietta, GA

Manager

Upholding and administering all R.E.G. corporate policies.

Counting, depositing, and reconciling all receipts taken in during

a business day. Receipts include, cash, credit cards, coupons,

gift certificates, checks, and discount tickets.

Managing a staff from 11 to 30 employees.

Receiving, organizing and counting nightly inventory.

The hiring, training, developing, supervising, coaching,

counseling, scheduling, and after conferring with the Human

Resource Specialist, terminating of any theatre employee. Properly

administrating all applicable paperwork and upholding all company

policies as they pertain to Human Resources.

July 2008 to July 2009 A. Adventures Fun Park Marietta, GA

Manager

Managed a staff from 11 to 30 employees.

Hired Cashiers, Go Kart attendants, and Ride Operators.

Training, developing, supervising, coaching, counseling,

scheduling, and after conferring with the Human Resource

Specialist, terminating of employees.

Properly administrating all applicable paperwork and upholding all

company policies as they pertain to Human Resources.

Counting, depositing, and reconciling all receipts taken in during

a business day. Receipts include, cash, credit cards, coupons,

gift certificates, checks, and discount tickets.

Payroll Monitor.

Host gaming tournaments; advertise through word of mouth, to bring

in business to maximize profit.

? English, French Creole

Contact this candidate